Second phone number account login doesn't work

[robgroeneveld99]

I have two accounts with public mobile but I can't get into my second account.  I have tried the username name and password for the second one but doesn't work.  It was a phone number that I transfered from freedom and it is currently working but can't get to it online.  How can I get into it?

Much appreciated

Rob G

[robgroeneveld99]

I have sent a message to the moderator group for help

Thank you kindly

[JoyLuck]

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@robgroeneveld99 wrote:

Thanks for the suggestion but no dice.

Cheers

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Contact the moderators using one of the methods posted above.

[robgroeneveld99]

Thanks for the tip , but I just got the second account a few days ago

Cheers

[kb_mv]

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@robgroeneveld99 wrote:

Thanks for the suggestion but no dice.

Cheers

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@robgroeneveld99 Have you contacted a moderator yet as shown by @JoyLuck or myself?

[robgroeneveld99]

Thanks for the suggestion but no dice.

Cheers

[RosieR]

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@robgroeneveld99 wrote:

I have two accounts with public mobile but I can't get into my second account.  I have tried the username name and password for the second one but doesn't work.  It was a phone number that I transfered from freedom and it is currently working but can't get to it online.  How can I get into it?

Much appreciated

Rob G

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Hi @robgroeneveld99 yeah this has been happening lately to some customers with two or more accounts.  Try deleting browsing history, cache and cookies, reboot, then give it another go.  You can also try going incognito.. lots of users have success with this.  Good luck and stay safe.

[gpixel]

@robgroeneveld99 this happens to many customers. try to login to your self serve account at least once per month

[metropublic]

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@robgroeneveld99 wrote:

I have two accounts with public mobile but I can't get into my second account.  I have tried the username name and password for the second one but doesn't work.  It was a phone number that I transfered from freedom and it is currently working but can't get to it online.  How can I get into it?

Much appreciated

Rob G

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@robgroeneveld99  Each account requires a unique email address. If you used the same email for both accounts submit a ticket to PM and change the email on file to a different one or an alias.

[kb_mv]

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@robgroeneveld99 wrote:

I have two accounts with public mobile but I can't get into my second account.  I have tried the username name and password for the second one but doesn't work.  It was a phone number that I transfered from freedom and it is currently working but can't get to it online.  How can I get into it?

Much appreciated

Rob G

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@robgroeneveld99  Contact a moderator for help. Be prepared to prove that the account is indeed yours.

You can contact the mods one of 2 ways. Click the chat bubble bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;

 

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

[JoyLuck · Accepted solution]

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@robgroeneveld99 wrote:

I have two accounts with public mobile but I can't get into my second account.  I have tried the username name and password for the second one but doesn't work.  It was a phone number that I transfered from freedom and it is currently working but can't get to it online.  How can I get into it?

Much appreciated

Rob G

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Try going through your email accounts to see if you can find the welcome message from PM and then try the Forgot your password link.

If you need further help:

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.