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Porting number

Rich1954
Great Neighbour / Super Voisin

Your message last night said that the porting failed but the number on my account number now is actually the number I want to port to Public Mobile. I don't know if I succeed or fail in the porting process. Please advise. Also, nobody from Public Mobile call me back as you indicated in your text message. Thanks.

3 REPLIES 3

hTideGnow
Mayor / Maire

hi @Rich1954 

any chance you used the IMEI instead of the account number for the porting information ?  you should provide account number 

I have sent you the porting support team number call them and update them the number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

Yummy
Mayor / Maire

PM does not call customers nor communicate with them except when you open a Ticket.

If you see number you expect to have then porting could be successful.

Try to call somebody and ask them what number they see.
Let somebody call you at that number and confirm your phone can receive calls.

Check your PM account and confirm what number you see there. Use computer (or app).

slusagm
Mayor / Maire

the number on the account always shows the number you want to port in but does not mean port is done

if you got a message saying port is not completed, you need to ask port team to help

 I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

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