Community

Two services.. both garbagbe

Hi, Can't login to or contact you to ask for help because you give phone services but can't even afford a phone yourself.  Odd eh that people trust you to use you when you don't even have a phone.  So two phones.. Can't login to my account as it want...

iphone SD has outbound calls failure

iphone can receive calls and text.I get a failure notification when trying to make outbound call.I have tried a factory reset without success 

Can I have or buy Wifi calling option?

@CS_Agent On 15 or 25 or 39$ plan?Any other plan? 

$39/month with a 90-day subscription

I am unable to see that promotion once I sign in into my account. It is showing me default $45/month 15GB+15GB and not 90-day subscription on this plan.I want to change my subscription before it expires.Please help.

Subscription Plan

Hello,Been a Public Mobile customer for a couple years and an am interested in ungrading my plan. I'm looking at the 4G 44/Month plan and noticed if I sign up for a 90 day plan it goes down to $39/month. I'm wondering if I keep that plan going indefi...

Double payment

Due to some technical issues, I have been charged twice for my current plan. Please help me get a refund for duplicate transaction. 

Pause accounts

I left Canada for summer vacation, and my acc is set to auto-pay. My you kindly help me pause my account and save my number? I’ve Ben using that acc for more than 3 years, it’s really important for me, it connected to all my other accounts in Canada....

How find my account

Sim didn't arrive

@CS_Agent I bought a Sim and it was charged but never arrived. I have the charges in my credit card but not even an email with confirmation. I need the Sim 

Badges

I just earned a badge. What dose this mean?

I cant sumbit a ticket via contact us in chat bot

Is that a known issue? I have a number expired because of credit card issue. but when i try to log in, i need the verification code, which my expired number cant receive. And I am supposed to log in to submit a ticket to solve my problem of I cant lo...

Why are calls fading in and out

Calls on iPhone 13 are fading in and out to the point where the call can’t be completed. Have hard reset and toggled airplane mode on and off. It’s worse on 5g.  This has been going on for 2 or 3 weeks and has progressively gotten worse.  

ESIM activation

I just activated a new subscription with an ESIM and during the activation, i got an error. Now i can't find a new QR code or i don't know what details to input manually to retry.  Everything has already been charged to my card. 

Login issues

Im having problems logging into my account .It keeps saying my phone # is not in the system i have had this # for a few years .  i can not make a payment until i can get into my account 

Cancel the sim-card

Good afternoon,I bought a $40 SIM card for my mother-in-law who flew to Canada for a month so that she could use calls and the Internet.Yesterday she flew out of Canada and took her SIM card with her.Now I can’t log into my account to disable her con...

Unsuccessful activation

I am a new customer who just switched a couple of days ago. Says I am not on a Network, can't receive or sent texts or calls. I am transferring my old phone number and responded within the 90 minutes to confirm that I switched to public mobile. I res...

Service

been waiting for an hour service still down going back to fido lucky I only purchased a month of this service

Service in Russia

Hello!I am going to Russia for the whole month of July and need to:1. receive messages on my phone there. Will I receive messages even if I am in Russia, or do I have to turn the roaming on? 2. and shrink my plan to a minimum, because I won't use my ...

Answering phone

Why does it take saying hi a few times before your heard?

Poor cellular connection in Waterdown, Ontario

I'm having a lot of trouble lately with calls in the Waterdown, ON area. Calls are failing, choppy or dropping midway through a conversation. I can't get through to a support person and the Chatbot is not helpful. We have 6 accounts with Public Mobil...

Logging in without phone number verification

I manage the phone plans/bills for family while they're out of country. I'm trying to log in, but am getting blocked by phone number verification. However, that phone isn't in the country so am not able to successfully log in. Is there another way? 

How do I add funds for someone else

Trying to add funds for my daughter can't get signed into her account  

Ipossible to proceed to payment

@CS AGENT:  I'm trying to pay my monthly plan but it 's been telling my for 2 days '' Sorry, we can't proceed your payment, try later''. So then I try to submit a ticket, and it tells me ''there seems to be a problem with the ticket submission''... C...

Port my number

Hi there I am trying to get in touch with customer support at public mobile because I need to port out my number and I am having a great difficulty in having this issue sorted. Does anyone here know how best or who to call or message on this matter ?...