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Subscription expiration, payment won't go through?!

JCMorin769
Great Neighbour / Super Voisin

I've been trying for 3 days now to purchase a new subscription after my dad's old one expired. The CC won't go through. I can't figure out why.. and can't frigging get help from PM.  It isn't a cc issue. The card hasn't changed- it's still good and actually has an excess balance. To boot- my mom has the service I'm trying to upgrade to and her account is paid using the same CC- and she's had no issues. Whhhyyyy is this happening and how do I fix it?

3 REPLIES 3

@JCMorin769  Excellent happy to help 🙂

JCMorin769
Great Neighbour / Super Voisin

That link worked for me. Thank you!

Handy1
Mayor / Maire

@JCMorin769  If in a hurry you can buy payment voucher and load it *611 to resume services right away . If you can wait 24 full hours and try again on computer or app to update credit card info 

worst case you can ask support to help you also 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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