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I have bought vouchers after voucher 10 dollars at a time 3 of them with 27 dollars in the account and I can't talk please help me

I'm so tired of trying to just to try to use my $20 voucher I purchased so I can make calls because my plan of 100minutes were used up but because I forgot the pin code after calling *611 I can't get a break it's been liking pulling teeth I really ne...

Forgot the pin for add ons when calling 611  to add money to my account