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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Unable to login to Profile. Please help asap.

I receive the following message.Please advise ASAP. I need to login to manage my plan. 'The phone number entered is invalid or you may have created your profile already.' Make sure you're entering the right phone number.' Thanks

account deactivated with valid credit card?

How or why would an account suddenly be disconnected for non-payment with a valid credit card? More than sufficient funds.When I attempt to pay the balance manually, the message "Your account has already enough balance." pops up, but account is still...

Resolved! Transferred phone number out now my account is gone

I transferred my public phone number out to Telus and now I am unable to log into my account. Has my account been canceled or will I continue to be billed? The SIM shows unregistered sim

Resolved! SIM card deactivated?!

Why did my SIM card get deactivated but I can still log into my account??

payment vouchers

So I just purchased 5 payment vouchers to pay public mobile bill. they say activation success but none of the numbers will be accepted. What does one do?

Forgot enail

I forgot my account email and my self serve pin for the phone

Resolved! can't login

says my email is wrong. i have auto pay on credit card, but my card was lost and i now have a new one, but the old card is registered and i cant change it on the phone.any help

Resolved! SIN card

I lose my SIN card.How can I buy the SIN card with my old number?

No Talk Service

Both mine and my wife's phones can't send or receive calls. Signal shows 4 bars but no calls in or out. Started today.

Resolved! paid but not showing

Hello I paid for my public mobile but its not showing on the website. The banks shows the payment is taken out but public mobile doesn't show it. What's wrong with the website and payments

Terrible lag on IMs, and no calls coming through

I have not been into the forum for over a year, mostly my PM situation has been excellent. Today (because of course: Monday) I had some critical banking to do remotely that involved electronic verification combined with a texted access code.. Long st...

Resolved! Porting from PM to VoIP - Out of Country

Hi,I am currently out of the country and will be for longer than I had planned.I am researching ways to keep my Canadian number as I still need it for work. I am looking to port my number to VOiP.ms service, but how will I be able to authorize the SM...

account number

hello I'm trying to transfer my phone number but i cant find my account number and I don't have access to my online account anymore its been deactivated

Resolved! Account

How do you tell which account is tied with which phone number? I have multiple numbers. If you don't know which email is tied to a number how do you figure it out?

US ROAMING ADD-ON-not working

When I place a call, i hear a recording from public mobile stating " call cannot be completed because my plan does not include a US roaming plan. Please visit public mobile to add a plan". I added the US Roaming add-on this morning and received notif...

Resolved! How do I change my email address?

My gmail was hacked recently and now I have a new email address. How do I change it on the account? Please email me at

Resolved! SIM Card

Can I take my The SIM card from my Samsung phone and put it in my Apple IPhone 11? Will my same phone number work?

Resolved! Two Accounts

I have an account for my son and my daughter. I updated my credit card information on my son's account as my card had expired. I am unable to access my daughter's account to do the same. I have read on here that I cannot have two accounts under one e...

Multiple US Roaming Add Ons

I need Talk and Text US Roaming for 10 days starting tomorrowI mistakenly bought US Roaming Text for $8 But I need Talk and Text so I then bought the US Roaming Talk and Text add on for $15Will it take 10 days for the 2nd add on to start because your...

Resolved! Start a request for help

Get a help number

Resolved! New phone SIM card won’t fit

My husband has an iPhone 5S which doesn’t fit the IPhone 8 from our granddaughter how do we get a SIM card that will fit and can we keep the same number and transfer the same plan to the new phone also

Chnge the paln

I tried to change the plan but the new plans are not loaded in my profile?!!!

Resolved! 5G Add-on

I am a low volume data user, under 1GB a month, with a 4.5 plus 0.5 GB plan. I am buying a Samsung S22 which supports 5G. Has TELUS given any indication that they may offer the company's Public Mobile subscribers a 5G service add-on?

Cannot review or change plan?

Hi there. I've logged in on 2 different browsers, and tried to view my current plan. I get a genetic error page. Then I try to change plans, and it doesn't load my current plan, or any new plans available. Is this a known issue? I have not seen it an...

Resolved! Add-on plan

I added US calling and texting this morning. It took the money and is not working. I have reset my device and am using T-Mobile and AT&T

Resolved! promo

Hi I been at this for about 2 hrs now, Not fun. All I am trying to do is see if there is a promo for existing customers / loyity or look at changing the plan for more data.

Resolved! I had a question about this phone, Moto G100

Will this phone work in Canada? NETWORKTechnologyGSM / HSPA / LTE / 5G2G bandsGSM 850 / 900 / 1800 / 1900 - SIM 1 & SIM 23G bandsHSDPA 850 / 900 / 1700(AWS) / 1900 / 21004G bands1, 2, 3, 4, 5, 7, 8, 12, 13, 17, 20, 26, 28, 32, 34, 38, 39, 40, 41, 42,...

Resolved! May I have the invoice for recent paid bill?

Thank you!

Resolved! i need a service ticket

How do I get a service ticket? I activated a new SIM (Saturday) and am porting a number ... it's still not activated.

Resolved! Locked out sim card

Galaxy A12- went to put in a pin number for sim card first time, asked for code, tried 0000, 1234. Now I'm locked out. Asking for PUK. Also kept saying "possibly incorrect pin "Please advise. Thanks

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