Community

Resolved! Switched to cheaper plan but "Payment for next cycle" field is cost of old plan...

Hello everyone, I switched from a plan that was 50/month to one that is 25/month in the middle of my cycle. My balance is 0 dollars because I am on autopay. My plan says that the amount for next cycle is still 50 dollars. Have a balance of 25 dollars...

Resolved! Help I have been locked out of my account

I need help I have been locked out ty

Resolved! Step-by-Step Procedure to Port Number from Virgin to Public Mobile

Hi Experts, I have an existing Public Mobile number. I'd like to port my wife's number from Virgin Mobile to Public Mobile & have it in my same account. I'd also like to refer her to get Referral Bonus from Public. Even after searching a bit on this ...

Resolved! Lost phone, locked out of self-serve account

My mom lost her phone, and we were locked out of our self serve account. Is there a way to recover the account with out the phone?

Resolved! Data usage does not add up

I'm in my first month and have 250 mb of data.  My useage total is listed as 238 /250  but if I go through my entire useage, the data only totals 92 mb!   How does this work? Edit to add, I'm not looking at the phone data counter at all. 

Resolved! Terrible Walmart service in Dartmouth Crossing, NS

One evening my son and I went to Walmart to purchase a SIM for his phone. I've been a PM customer since January and have had zero issues - I love the service and the concept! My husband, mother, friend, and sister have all switched. I waited at least...

Resolved! Voicemail box is locked. How to unlock when out of country

Resolved! 500 mins for $5 deal GONE ???

is the 500 mins for $5 deal for $10 plan still available? I could not find it any more in Purchase Add On. I have a $10 plan. So sad, it is gone without any announcement.

Resolved! No internet in Vancouver area

It says internet connection is fine on the coveragemap, so I got PM SIM card 2 weeks ago.However in fact, there is no internet connection all the time, wherever I am in Vancouver, even if I am in Downtown.Can't call, can't text... I dont understand w...

Resolved! Possible referral if they can keep their nbr when they go south in winter?

Friend goes South for 5 months and would like to put their nbr on hold till they return in spring, is this possible?

Resolved! Number porting

I ported my number (from iTalk BB) when activating my SIM. When someone calls my ported number, my iTalk BB house phone still rings and my cellphone does not. However, when I use my cellphone to dial out, it shows as my ported number. How do I get my...

Resolved! Is there any way to speak to a human at Public Mobile?

I recently lost access to the email account \I used to register for self serve. to top that off I cant recall my password....and I am locked out, I want to register my new creditcard with them so I can pay  my plan and continue using my phone. I just...

Resolved! 33$ worth of refer a friend rewards

This is going to sound like a real first world problem here.  I appear to have 33$ worth of refer a friend rewards which should not be the case.  I haven't referred a soul.  I'm kind of confused about this and only recently looked when I was finding ...

Resolved! My automatic payment didn't happen this period...

Been a Public Mobile customer for almost a year now, been on auto-payment the entire time. This has worked flawlessly until today. I woke up and, upon attempting to make a call, I get a recorded message saying that I do not have an active plan. My cr...

Resolved! Where can I find the PIN number for the account t

I just set up an account t for a friend and she got a puk lock, I asked a moderator to help and he needs her pin but her phone is locked she can't get the text message from public with her number. How can I find this to get the moderator to give us h...

Resolved! Credit card not being saved in account for autopay

I am teting to save credit card for autopay, the account doesnt seem to save the information So I have to manually make payment every month and dont get $2 autopay discount.

Resolved! Canceling autopay

I need to cancel one of my phone plans but cannot remember which email address, username, or password I used when I registered the phone number. I only remember my phone number. I can see that the monthly amount is deducted from my VISA card account ...

Resolved! Switching phones from apple to samsung

Hi,can I switch from and apple to a samsung and keep my phone number? If so, how?thanks!