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Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

DR_PM by • Public Mobile
  • 885 Views
  • 18 replies
  • 23 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 66511 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 70545 Views
  • 180 replies
  • 32 Bravos

8UV1

Today I called a phone number that I have been calling for years,  including on Tuesday Jan 18th 2022 and today I got a 8UV1 message. The phone number still works from other phones. Just not mine outgoing. My friend can still call my phone from his p...

mlarsen by • Great Neighbour / Super Voisin
  • 807 Views
  • 4 replies
  • 0 Bravos

Resolved! CANCEL ACCOUNT

Hi wanting to cancel my account having a difficult time porting my existing number over and getting frustrated with lack of customer support’Thanks Don

Don511 by • Great Neighbour / Super Voisin
  • 1813 Views
  • 11 replies
  • 1 Bravos

Resolved! Personal tags

Is pm getting rid of the ability to apply personal tags to posts for easy reference altogether? I noticed that they now remain only in the announcement thread. Once I discovered how handy they are especially given that it is much more difficult to se...

Resolved! Change Plan

I have to change my plan but it will be effective after my renewal date. Is there an option not to wait on renewal date when changing plan?

Janet23 by • Great Neighbour / Super Voisin
  • 1062 Views
  • 6 replies
  • 0 Bravos

My number might be used in a phishing scam

Today, I received a call from a nice stranger.  Apparently, the stranger has been receiving calls from my number.  I have never called the stranger's number before in my life and my cell phone does not indicate I made any call to the stranger's numbe...

Itsmynumber by • Good Citizen / Bon Citoyen
  • 3627 Views
  • 11 replies
  • 0 Bravos

Resolved! Transferring phone number

I had transferred my original number to public mobile and then switched to another provider. I want to switch back, but Im unable to transfer my number?

Mahnoor by • Great Neighbour / Super Voisin
  • 1255 Views
  • 5 replies
  • 0 Bravos

Error 821 when trying to set up account

I got an error 821 message and can't finish setting up my account.  I can't start a ticket as my phone number isn't set up yet.  Help!

DougF by • Great Neighbour / Super Voisin
  • 682 Views
  • 3 replies
  • 0 Bravos

Resolved! Email unknown

I do not remember the email address used for my self-service account. How can i get this info?

afarrell87 by • Great Neighbour / Super Voisin
  • 1247 Views
  • 6 replies
  • 0 Bravos

Resolved! Locked out

Hii got locked out because of the wrong password and wrong answer for the security question.Please let me be able to change my password.

yoonjang by • Great Neighbour / Super Voisin
  • 954 Views
  • 5 replies
  • 0 Bravos

International Roaming and 2-way SMS authentication

Hi PM , Could PM explain why they don't allow roaming internationally?(currently US only). I have two points to make: It's a big hassle to login to Canadian banks and other services when you travel as most of them now use 2-way text authentication an...

texts

why is it that sometimes I receive my texts hours later or even the next day when i text with my wife or sister who also has Public Mobile

denis2 by • Model Citizen / Citoyen Modèle
  • 1567 Views
  • 6 replies
  • 0 Bravos

Billing

according to my MC bill it appears I was billed twice on November 26, 2021 for $40.25.   My number is 1 (506) ***-****.  That is also not my regular bill.  Pls explain! I haven’t checked other months yet.   Can u pls and let me know that too.  I’ll o...

legereb by • Great Neighbour / Super Voisin
  • 1025 Views
  • 6 replies
  • 0 Bravos

Manage AutoPay

I have my AutoPay setup. And the payment looks like went well after the setup. But I am still getting the email and txt message from Public Mobile that says the the AutoPay is not properly set up and "Missed a payment? Your Public Mobile account is i...

kangyuxin by • Great Neighbour / Super Voisin
  • 601 Views
  • 3 replies
  • 0 Bravos

getting charged twice with 2 different credit cards

I have been going through my statements, noticing that I am getting charged on both my master card for $36 on the 17 of the month, and again on my amEX for $33 on the 10th of the month.I need a credit for any over-lapping charges, as well as to stop ...

oettersh by • Great Neighbour / Super Voisin
  • 1139 Views
  • 6 replies
  • 0 Bravos

Resolved! Transferring phone number

Yesterday when I got at Public SIM at Walmart I wasn't told about porting my old phone number. I have a VOIP line from Teksavvy with a number I've had for the last 50 years. It would be great if I could use it with my first cell phone.

David74 by • Great Neighbour / Super Voisin
  • 1239 Views
  • 5 replies
  • 0 Bravos

Error 0

I've been with public mobile 3 or 4 years. My phone was working up until an hour ago. Now it will not send texts or make a phone call. When I try to call it's just dead airspace. When I try to send a text it says you can't send it on public mobile, e...

TMe by • Good Citizen / Bon Citoyen
  • 2543 Views
  • 15 replies
  • 0 Bravos

my sim card stopped working

So my sim card stopped working all of a sudden. I have no WiFi and this is my only mode of communication. The sim card isn't that old. I just got a new one in 2020 I believe. Please advise what I need to do. I can't use my phone and am isolated. Only...

apollo2004 by • Good Citizen / Bon Citoyen
  • 5285 Views
  • 33 replies
  • 1 Bravos

Resolved! Activation error

Been trying to activate phone for 6hours you guys keep taking 28$ payments off my card but not activating my plan. Someone PLEASE CONTACT ME as live support was no good to me either. 

Candace2 by • Great Neighbour / Super Voisin
  • 2223 Views
  • 11 replies
  • 1 Bravos

Activation Error

My boyfriend purchased a Public Mobile sim card and plan through Amazon, used the plan, but didn't actually activate the account within the first month. He is now unable to receive the verification code from Public to create his account, as he cannot...

casandradana by • Good Citizen / Bon Citoyen
  • 3071 Views
  • 19 replies
  • 0 Bravos

Locked out

I’m locked out of self service and need to update my credit card 

mmccoy by • Good Citizen / Bon Citoyen
  • 1166 Views
  • 8 replies
  • 0 Bravos

Resolved! over payment

 they over took my payment and I want a refund of what a they took!

Nikki_kla32 by • Good Citizen / Bon Citoyen
  • 3211 Views
  • 18 replies
  • 2 Bravos

Resolved! My account locked

My online account is locked and when I reset my password I never receive and email

Manthorne1979 by • Great Neighbour / Super Voisin
  • 1252 Views
  • 7 replies
  • 1 Bravos

Resolved! Will an unlocked Samsung Galaxy A12 from AT&T work on Public Mobile?

Will an unlocked Samsung Galaxy A12 from AT&T work on Public Mobile? I asked a similar question regarding AT&T's Galaxy A02s (Thank you for the answers).  I hope to have a phone I can use on either side of the border with only having to swap SIM card...

sci92 by • Good Citizen / Bon Citoyen
  • 1460 Views
  • 6 replies
  • 0 Bravos

Sim card pin

How do i find my sim card pin

Tlc0510 by • Great Neighbour / Super Voisin
  • 1117 Views
  • 6 replies
  • 0 Bravos

Resolved! My Account is Suspended

My account has been suspended as there was a payment due today January 19, 2022. I received a new credit card today and my old credit card was cancelled due to suspicious activity.I registered my new credit card today.How can I make the payment that ...

Mehrgan by • Great Neighbour / Super Voisin
  • 1801 Views
  • 11 replies
  • 0 Bravos

Resolved! Loyalty / Auto pay rewards

Hello,I've been on public mobile for over 6 years, I set up my auto pay when I signed up and since then my account states that I should see: Loyalty Rewards: $15Autopay Rewards: $6My bill for every 3 months should be $120, I pay for a 3-month cycle. ...

jemtor by • Good Citizen / Bon Citoyen
  • 5095 Views
  • 29 replies
  • 3 Bravos

Number not transferring to new phone?

Hello! I just activated my new SIM card over 2 hours ago and initiated my number transfer over to my new phone. The required code was entered however I am still only receiving messages on my old phone with my old provider, even though my PUBLICMOBILE...

haleynk by • Great Neighbour / Super Voisin
  • 1914 Views
  • 10 replies
  • 0 Bravos

US Roaming add-on

I have just returned from a mon5h in Florida using the US Roaming add-on.  It has been no5hing but virtually useless fo4 voice calls.  Firstly I had so many “call failed” messages that it would have been laughable if it were not so frustrating.  Also...

Brumas by • Good Citizen / Bon Citoyen
  • 2001 Views
  • 10 replies
  • 1 Bravos

Resolved! Rewards

Hi, I activated my SIM card a few weeks ago. I put in my friends code and she isn’t saving and I didn’t get the 10 dollar saving Thanks

DWhe by • Great Neighbour / Super Voisin
  • 1837 Views
  • 7 replies
  • 0 Bravos
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