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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by • Public Mobile
  • 3083 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 31334 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 43204 Views
  • 182 replies
  • 30 Bravos

Calling a Satellite Phone

My current plan is Canada Wide, what if any is the cost to call a satellite phone within Canada? (ie does this plan allow for calling a satellite number within Canada at no cost)

Taliesen by • Great Neighbour / Super Voisin
  • 901 Views
  • 5 replies
  • 0 Bravos

urgent, calling and text in Poland

My plan includes unlimited international texts and 400 min international calls, yet I am unable to connect to any network in Poland even though Poland is in the list of international countries. It's very urgent as I need to connect to my banking and ...

tmbwla by • Great Neighbour / Super Voisin
  • 1686 Views
  • 9 replies
  • 0 Bravos

New Plans Starting Today

Today, I noticed that are updated non-regional plans available. Changes:$35 plan now includes 2GB +500MB (autopay bonus) $40 plan now only has 4GB + 500MB (autopay bonus) New (recycled) $45 plan with 6GB + 500MB (autopay bonus) I'm not at all impress...

Resolved! Export Usage History

How can I export my usage history?  I need my call records. I am able to view them but do not see any option to export them.

babyboy1208 by • Great Neighbour / Super Voisin
  • 899 Views
  • 3 replies
  • 0 Bravos

Resolved! Data priority

What is the priority in which data and data add-ons are used?Lets say I have a 250 MB data plan per month, and I also purchase a 1 GB data add-on.When I use data, does it go through my 250 MB of data first before subtracting from my 1 GB?Or is the pr...

ahoyitsmatt by • Great Neighbour / Super Voisin
  • 499 Views
  • 1 replies
  • 0 Bravos

Switched plan and now no phone service!

I switched from the $15 to $25 plan and changed my credit card. Thought it would be easy. Public mobile now says I'm deactivated. I submitted a ticket but haven't heard back. I tried to re-enter the  request for the $25 plan, tried to re-pay. It says...

Happygal47 by • Good Citizen / Bon Citoyen
  • 730 Views
  • 3 replies
  • 1 Bravos

Resolved! eSIM suport?

Any news about eSIM support? The last messages I found on the forum are from January 202, I was hoping for some good news regarding this. Vasile

vbrindusr by • Good Citizen / Bon Citoyen
  • 864 Views
  • 2 replies
  • 1 Bravos

Resolved! Travelling / moving

Hi!At the end of the month I will be driving from Toronto to Burnaby. 1) will there be any overcharges for travelling (out of my region)2) do i need to change my number once I am there ?  I just want to know if i should be aware of any charges. Thank...

Resolved! Porting Number

Hi, I would like to port over a number into my new Public Mobile account.  The number I would like to port over is ***-***-****.  The old service provider was Primus. Thanks, Tony Edited by ShawnC13: Removed phone number

noleigh by • Great Neighbour / Super Voisin
  • 1853 Views
  • 7 replies
  • 0 Bravos

Resolved! Purchase of SIM Card not successful but got charged

Hi,  I used my new address for billing but actually didn't update the cards' address with my bank. The purchase didn't go through since the postal codes did not match but both my credit card and debit card were charged (I tried with both of the cards...

liuchen1127 by • Great Neighbour / Super Voisin
  • 823 Views
  • 4 replies
  • 0 Bravos

Resolved! Voice Mail

How do I set up my voicemail?

Jason2020 by • Great Neighbour / Super Voisin
  • 1293 Views
  • 7 replies
  • 0 Bravos

Resolved! Paying for changing plan

I wanted to change the plan immediately.  Then I was asked to.choose top up or activate by next due. As I had run out of data I decided to top up and paid. Then when I chose to change plan it said if I choose so, payment done to current plan will not...

shanthic68 by • Great Neighbour / Super Voisin
  • 871 Views
  • 5 replies
  • 0 Bravos

Not able to set up my account

Not able to set up my account due to it telling me I have an invalid phone number but I have a new sim card installed. Jim

bonelloj by • Great Neighbour / Super Voisin
  • 922 Views
  • 7 replies
  • 0 Bravos

Resolved! free incoming call

on my 100 minute Canada wide plan, are any minutes used up when an incoming call from the USA is answered even when this plan says free incoming calls?

Moonwolf by • Great Neighbour / Super Voisin
  • 2014 Views
  • 15 replies
  • 2 Bravos

Sim # invalid, can't verify, can't submit a ticket

Sim # invalid, can't verify, can't submit a ticket I was able to set up a number, but setup ended in an error message and failed.  I can't log in. I can't verify my account. I can't submit a ticket. I can't receive a verification code by text. I can'...

mandykilsby by • Great Neighbour / Super Voisin
  • 611 Views
  • 3 replies
  • 2 Bravos

How does billing work?

Hello, I have enabled an autopay option, but I am still charged $14.56 in stead of $12.32 per month. Wondering how come...

geopark by • Great Neighbour / Super Voisin
  • 629 Views
  • 3 replies
  • 0 Bravos

Resolved! Reinstatment

Our Bank Accounts were compromised so all accounts and credit cards were changed.We neglected to advise re the new Credit card prepayment info. The cell phone service ceased. Would like to reinstate with new prepayment info. How ?? 

MaryAnneMasyk by • Great Neighbour / Super Voisin
  • 833 Views
  • 3 replies
  • 0 Bravos

Bill Overpayment

Was Billed 28.25 and 25.99 on the 10th of August on My Visa WHY?

RAS1 by • Great Neighbour / Super Voisin
  • 1001 Views
  • 7 replies
  • 0 Bravos

How do I change location?

I have a 780 area code and want to change location for my phone. Is it possible to do that? I have moved to a different community, still in the 780 area code range and want the location to reflect that move. ThanksSheila

SheilaR by • Good Citizen / Bon Citoyen
  • 1516 Views
  • 7 replies
  • 0 Bravos

Resolved! Can't make or receive calls for last 4 days

I can't make for receive calls for 4 days now. I have 2-3 bard on my iphone and Data is woking fine. I've tried using Public Mobile chat http://www.publicmobile.ca/chatbot but I can't get the page to load in any bowser  Is there another way to contac...

morfy50 by • Good Citizen / Bon Citoyen
  • 1681 Views
  • 12 replies
  • 0 Bravos
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