FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 51620 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 59981 Views
  • 186 replies
  • 30 Bravos

Resolved! account problem

hi i have to account under my name but the other one i cant find it if i log in? 

joewel23 by • Great Neighbour / Super Voisin
  • 789 Views
  • 2 replies
  • 0 Bravos

Resolved! change sim card

hello I need help put in a new sim card please. Submitting the ticket failed many times and the chatbot said I can try this. Thank you. 

toanpublic by • Good Citizen / Bon Citoyen
  • 1687 Views
  • 5 replies
  • 0 Bravos

Resolved! Calls not receiving

Please note - I've been a PM customer for over a year now and have not made any changes to my account. Everything worked fine up until today.  90% of my incoming calls are going straight to voicemail today. I had 3 calls come through successfully tod...

Suspension for travel

Hello, I will travel and would like to suspend my automatic payment? Is there will cancel my line and charge me another fee to reactivate it? Thanks 

Jolifleur by • Great Neighbour / Super Voisin
  • 1766 Views
  • 8 replies
  • 1 Bravos

Resolved! iPhone Xr

I just bought a iPhone XR from your store, the condition I purchased is "Great" I just checked the battery health and its at 93% since its condition was supposed to be Great shouldn't the battery health be at 100%

cliff3 by • Great Neighbour / Super Voisin
  • 2250 Views
  • 11 replies
  • 1 Bravos

Resolved! Re: I need to re-do my port into PM

Please help...I ported over to Public Mobile from Bell, Paid my first bill of $46.00 on May 15thRight now, I'm paying for PM & Bell Mobility.Bell Mobility are telling me that PM needs to notify Bell Mobility that I ported over.Help !!

Rpenney1998 by • Great Neighbour / Super Voisin
  • 1555 Views
  • 8 replies
  • 1 Bravos

Re: All calls go to voicemail

Had my phone switched over to public mobile over a month ,not receiving calls ,my number is still active with my old provider bell ,not sure if the number transfer has been done by public mobile 

Shawngeorge1 by • Great Neighbour / Super Voisin
  • 815 Views
  • 1 replies
  • 0 Bravos

services suspended

hello, i have paid online but still my services is suspended please help me

sumanrangi5 by • Great Neighbour / Super Voisin
  • 1446 Views
  • 9 replies
  • 0 Bravos

Payment issues

Why did I receive a text hours after I had made a payment to my account ( I had made an account for my lay as you go to continue) but the text said: I did not receive payment a make a payment at www.selfserve.ca -If you have recently made a payment p...

Jessicalehega by • Great Neighbour / Super Voisin
  • 950 Views
  • 4 replies
  • 0 Bravos

Resolved! RF Radiation

Should I be concerned regarding cell towers RF radiation?Should I be concerned regarding MY PHONE’s RF radiation?Will I lower RF radiation in my vicinity if I keep my phone in ‘airplane mode’?I guess my phone is not radiating anything if it is comple...

Yummy by • Mayor / Maire
  • 1923 Views
  • 13 replies
  • 1 Bravos

Discrepancy between PM Data Usage and Phone Data Usage Stats

I just received a text advising me that I have reached 75% of my data for my billing period (payment due on the 27th of every month). Checking my usage on my PM account, it says that I've used 2282.815MB / 3072MB (I have a 500MB+500MB plan, plus a 3G...

soleil36 by • Good Citizen / Bon Citoyen
  • 3000 Views
  • 21 replies
  • 0 Bravos

Certified pre-owned "very good" or "great" condition

Does anyone have experience with PM's "very good" or "great" condition iphones, in terms of actual physical condition, battery life, etc?  I'm considering picking up one but not sure if it's better to hold out and pay extra for one that's "like new"....

RB11 by • Good Citizen / Bon Citoyen
  • 6599 Views
  • 22 replies
  • 0 Bravos

Resolved! Account is locked

Hi, my sons account is locked as we could not remember the password to sign on.  We need to update the billing for our credit card is about to expire.  How can I request to have his account unlocked?  This is really frustrating that I have to have se...

Kilfoy by • Great Neighbour / Super Voisin
  • 855 Views
  • 2 replies
  • 0 Bravos

Resolved! Data add on

Would someone be able to retrieve my account number for me in order to purchase a 1GB data add on over the phone? Thanks 

a7xjessie by • Great Neighbour / Super Voisin
  • 1020 Views
  • 5 replies
  • 0 Bravos

Internet data does not work properly

Hi, Whenever I try to search something on google or go to Facebook, the page doesn’t download nor I am able to play any videos.

pramod by • Good Citizen / Bon Citoyen
  • 2128 Views
  • 5 replies
  • 0 Bravos

Resolved! Transfer phone number from Telus

I just transferred my phone number from Telus but looks like after a few hours of waiting for nothing is happening, when checking my Telus account looks like is cancelled but still can't call or text.Please help 

Karolina1976 by • Great Neighbour / Super Voisin
  • 810 Views
  • 1 replies
  • 0 Bravos

Resolved! Samsung J1 phones no good with public mobile

Hi..I just spent part of the afternoon getting my PM port done from telus. The operator Michelle was nice and efficient trying to help me getting my SIM card to kick in.  She ended up say suggesting the Samsung J16 phone settings may need tweeking to...

walt2 by • Great Neighbour / Super Voisin
  • 1449 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan still "Expired" after updating Credit Card?

My Credit Card expired end of last month and I forgot to update it here so the auto-pay didn't go through for June. I have since updated my card and followed the steps to "Reactivate my account" and "Make a payment" but my account still shows that my...

ahmyin by • Great Neighbour / Super Voisin
  • 2593 Views
  • 10 replies
  • 1 Bravos

Resolved! rewards

Hello, I recently joined Public mobile and did not receive my $10 credit for signing up and the friend who referred me did not get her $1 off.  I also did not get a referral code for joining. Cathy

reeves by • Great Neighbour / Super Voisin
  • 1319 Views
  • 6 replies
  • 0 Bravos
Labels
Copyright © 2025 Khoros, LLC
Need Help? Let's chat.