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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 54577 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62471 Views
  • 186 replies
  • 32 Bravos

Can't place phone call

Hi there, I am not able to place phone calls. When I go on the public mobile website, I am not able to see my plan and if I have used all my plan. 

Maud1 by • Good Citizen / Bon Citoyen
  • 2508 Views
  • 19 replies
  • 2 Bravos

Resolved! Plan for travel on the road

Hello Community,I am going to drive on the road for about 10 days. Is it possible to share my mobile data with my laptop through hotspot? I check emails occasionally during daytime and may have a 1-2 hours meeting through MS Team, how much data would...

askyoba by • Good Citizen / Bon Citoyen
  • 2467 Views
  • 7 replies
  • 0 Bravos

Resolved! Just activated sim but it's not working

When I try to make a call I'm getting a message saying that I've used all my available minutes. I'm unable to send messages, and a family member left a voicemail but I'm unable to hear it. I made the payment a few hours ago and on the selfserve page ...

krishanc by • Great Neighbour / Super Voisin
  • 1703 Views
  • 8 replies
  • 0 Bravos

Resolved! Data cycle vs billing cycle

Hi,  I'm on the basic plan, 100 min/ 250mb. It rolled over on the 13th of this month, July, and I got the auto-pay notification of payment received exactly at noon of the 13th, like always. Before noon of the 13th I noticed I had 100 mb left to use f...

mischt by • Good Citizen / Bon Citoyen
  • 2063 Views
  • 4 replies
  • 0 Bravos

Resolved! Referral Code

Hello! I am going to be joining Public Mobile atthe end of the month. Does anyone have a referral code they would be willing to share with me? Thank you! 

KaitX by • Great Neighbour / Super Voisin
  • 2395 Views
  • 8 replies
  • 1 Bravos

Resolved! Exceeded plan data

As a new PM customer, I bought the $15, 250mb plan to see if the SIM card would work with my wireless turbo hub. It does. In the course of configuring the hub for my wireless devices, I exceeded the data allowance of my plan and lost internet access....

smappleb by • Great Neighbour / Super Voisin
  • 1076 Views
  • 3 replies
  • 0 Bravos

Resolved! International roaming question

Hi, I'm traveling to South Korea for couple weeks. Wondering if I can pick up some calls from Canada. My work needs to call me.I know skype or messengers would be the best option, but for some situation, and those who don't know I'm not in Canada, th...

tbpom1003 by • Great Neighbour / Super Voisin
  • 1817 Views
  • 4 replies
  • 1 Bravos

Resolved! How long before you lose your phone number

If you are out of the country and suspend or discontinue paying for your publicmobile service how long can you keep your mobile number? I plan on being out of the country for a year or two but would like to keep my cellphone number.

ScotianGold by • Great Neighbour / Super Voisin
  • 4115 Views
  • 8 replies
  • 0 Bravos

Resolved! Bought a new phone on Public Mobile's website....

So I just bought a phone from the public mobile website and when I entered my address, I noticed after my payment that my address and postal code were written automatically by my computer under the street name (for example Street name and number: 123...

fb132 by • Good Citizen / Bon Citoyen
  • 1133 Views
  • 4 replies
  • 0 Bravos

Resolved! Inactive account

I would like to keep my phone number with a change to a minimum payable.I have misplaced my sim card and I am traveling outside of Canada. Replacing the sin card at this time is not an option. How do I change my plan as it is in the 90 day grace peri...

a8610 by • Good Citizen / Bon Citoyen
  • 1376 Views
  • 5 replies
  • 0 Bravos

Resolved! lost my phone

lost my phone how do i find it?  xxxx manitoba thanks

5bz4 by • Great Neighbour / Super Voisin
  • 951 Views
  • 3 replies
  • 0 Bravos

Talk and text

I have the 25 dollar a month plan. If someone tries calling me it says customer unavailable so I do not receive calls and do not receive texts. People don’t get my texts either. Tried everything to fix it and I cannot, frustrating.

Tyson7 by • Great Neighbour / Super Voisin
  • 726 Views
  • 4 replies
  • 0 Bravos

Resolved! Switched to Bell, can't access my self serve account

I recently switched my number and provider over to Bell, and now I am unable to access my self serve account to cancel my plan. Is my plan automatically cancelled? If not how can I access my account?

hayo13 by • Great Neighbour / Super Voisin
  • 1346 Views
  • 6 replies
  • 0 Bravos

Upgrade Plan

Trying to upgrade my plan but the plan options are not showing up on the page to do this.  Any idea why?

Pencil_Pusher by • Good Citizen / Bon Citoyen
  • 2423 Views
  • 13 replies
  • 0 Bravos

Resolved! Incoming call

I received a call which was identified as V72313060600068.  I didn’t answer the call but later, out of curiosity, pressed on the missed call.  It then displayed as 905-294-3093.  Both numbers showed to be Markham Ontario.  I called the 905 number and...

Pipcan by • Great Citizen / Super Citoyen
  • 5292 Views
  • 7 replies
  • 0 Bravos
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