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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 52980 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 60990 Views
  • 186 replies
  • 31 Bravos

Resolved! Re: Transferring or Changing your Phone Number

Hi, I tried to transfer my phone number from virgin mobile to public mobile, now both the virgin mobile and public mobile number are all active, while I can use public mobile for data and text, but when I tried to call the number, the virgin sim will...

No service

My phone hasn’t had service and it’s been a couple days since I first set it up. I don’t see any wrong info entered so I’m not sure why it doesn’t work. No service yet so far. I have an iPhone 6s Plus. Sad to be paying for service I don’t get to use…...

Sylent by • Great Neighbour / Super Voisin
  • 1179 Views
  • 5 replies
  • 0 Bravos

Data Outage: June 30, 2021

Although I know that my account and device are fine,  data is completely down.  I'm hoping that this doesn't last too long. I'm just curious about how widespread this issue is. I'm in the Toronto area. Voice and SMS services are working normally. @J_...

Resolved! Monthly plan

I'm on the 25 a month plan, I'm signed onto autopsy and I referred a friend does this mean I only owe 22 a month, also will they actually just take the money or do I still have to add cash to my account every month

jswm40 by • Great Neighbour / Super Voisin
  • 905 Views
  • 4 replies
  • 0 Bravos

Paying for 2 gigs of data but can only use half a gig at most

for the past 3-4 months every time my phone plan renews I immediately get a text from public mobile saying that I have used up 75% of my data. I have changed my plan twice now and only turn my data on when absolutely needed, but the problem persists....

anyac by • Great Neighbour / Super Voisin
  • 687 Views
  • 2 replies
  • 0 Bravos

Resolved! no cell connection when wifi not available

my PM plan is lte and celluar wont load any pages when i am off wifi.  3 bars of signal but nothing will load but still able to make calls.  Is it a bad SIM card or ??

D2le by • Good Citizen / Bon Citoyen
  • 1068 Views
  • 4 replies
  • 0 Bravos

Cannot accès Voicemail

hello, when I try to access my voicemail, I get a failed called message. Any ideas on how to fix that ? Thank you !G

onceinrome by • Great Neighbour / Super Voisin
  • 1135 Views
  • 7 replies
  • 0 Bravos

New activation offer not received

I have taken a new connection in the offer period for a 6gb additional internet on any plan 25$ and above. How do I get to know whether the offer is applied or not. It's not showing on my account.

caakanksha12 by • Good Citizen / Bon Citoyen
  • 3437 Views
  • 28 replies
  • 0 Bravos

Resolved! Swap SIM card

Hi all,Lost my phone (in my house:() - got new SIM to put in old phone I had and unsure of process.  I want to keep my old phone number if possible.Thanks,J

Jokkyle2021 by • Great Neighbour / Super Voisin
  • 998 Views
  • 4 replies
  • 0 Bravos

Resolved! password issues

I forgot my password and when I try to reset it, it keeps saying incorrect password format.  What does that mean what characters can I not use in a password or does it mean something else.  This is just a pain cus I'm trying to submit a ticket to the...

Ben2592 by • Good Citizen / Bon Citoyen
  • 2470 Views
  • 13 replies
  • 0 Bravos

Resolved! Error Code 821

I have been trying to set up my account - tried completing it 7x and I kept getting an error code 821.  However my visa has been charged 7x.  I need someone to contact me on how to resolve this. Crappy service when you can't even contact the company....

kgrisdale by • Good Citizen / Bon Citoyen
  • 4705 Views
  • 25 replies
  • 0 Bravos

Resolved! undo phone number transfer

Hey I transferred my phone number to my new phone, but I encountered some issues with the new one so I'm returning it. Can u help me get my phone number back onto my old phone, which is with bell canada? Or does bell canada have to do it? Let me know...

Ben2592 by • Good Citizen / Bon Citoyen
  • 1776 Views
  • 5 replies
  • 0 Bravos

Resolved! Tried to buy a add on, no luck

Hello, tried to buy a Canada wide 500 min add on, to my plan just got a $5.00 credit to my account No long distance added to my basic plan, the old $20. one..I find this website the most frustrating on the web. Any other site no problem, this one, te...

Brit101101 by • Good Citizen / Bon Citoyen
  • 1073 Views
  • 2 replies
  • 0 Bravos

automatic payments

I bought a public mobile for my grandson. It was as a pay as you go, but I would like to change that to automatic payment withdrawals. How do I do that? 

Bloodbath by • Great Neighbour / Super Voisin
  • 1639 Views
  • 12 replies
  • 0 Bravos

Resolved! Messages originating outside of Telus

Hello, I am in the process of trying to return a refurbished phone, but the emails I am receiving from Public Mobile seem fishy - the first one had several very weird spelling mistakes, including Public Mobile! (spelled publicmobiel?) As well gmail k...

dmsta by • Good Citizen / Bon Citoyen
  • 2668 Views
  • 11 replies
  • 1 Bravos

Plan expired/unable to add add-ons...

I am having multiple issues with my public mobile (30.00 plan). I have been in the US for two months but am still paying for my plan with autopay and am trying to add the 15.00 talk and text 10 day US roaming add on.  I have added 15.00 to my account...

brynnhs by • Good Citizen / Bon Citoyen
  • 1847 Views
  • 10 replies
  • 1 Bravos

Resolved! Accessing a moderator for help

I have a problem with my password not being recognised when I get a ticket to get help from a moderator.  It happened in the past and I was only able to get help through  a friend on this system and the moderator told me to access my account incognit...

djc by • Great Neighbour / Super Voisin
  • 666 Views
  • 2 replies
  • 0 Bravos

Resolved! Topped up account being threatened with permanent deactivation

Hello All,I just topped up my prepaid account a couple of days ago. The payment history on the account updated to reflect this, and shows 27 July 2021 as the next payment due date. Today, I received a threatening email which states that I have five d...

bell2public by • Great Neighbour / Super Voisin
  • 1182 Views
  • 5 replies
  • 0 Bravos

Resolved! 2GB extra bonus for current users

Hi there,I am a public mobile user with a $25 plan. Can I use the 2GB extra bonus if I upgrade my plan from $25 to $35?Thanks

Artirad by • Great Neighbour / Super Voisin
  • 2281 Views
  • 8 replies
  • 0 Bravos

Trouble setting up my self serve account

I am trying to register for my self serve account and when I enter my cell number it tells me that it does not exist and I may be doing it too early.  I have had my phone for a few weeks.  Can anyone help? 

ReedM by • Great Neighbour / Super Voisin
  • 923 Views
  • 5 replies
  • 0 Bravos
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