05-26-2022 09:40 AM
Want to upgrade my plan and put enough money in my account but when logged in I don't get an option to upgrade my plan.
05-26-2022 02:50 PM
@Rowergirl wrote:No not working. How do I start a CS ticket?
No not working. How do I start a CS ticket?
@Rowergirl - were you going through a renewal today? This may have affected if you could do this or not.
If not, than all the other tips to allow the plan change wouldn't work?
If still having difficulties ask CSA for help. Two ways to reach them found here:
Contact a Customer Support Agent (publicmobile.ca)
05-26-2022 01:21 PM
05-26-2022 11:24 AM
HI @Rowergirl is it working now?
If not not working, try Incognito mode or try on another machine.
05-26-2022 11:22 AM
Hello, were you able to make the change with the steps laid out above? If you are on the new rewards program you will get a little extra reward points with an upgrade as well
05-26-2022 10:11 AM
@Rowergirl
Here is some more information about changing your plans:
https://www.publicmobile.ca/en/ab/get-help/articles/change-your-plan
Let us know if you have any specific questions
05-26-2022 09:46 AM
I just verified and system is working as expected.
You can try different browser and your account has to be active in order to change your Plan. I suggest to schedule plan change on next renewal.
05-26-2022 09:43 AM
@Rowergirl hi in your self serve account on the main page there is a button to change plans all the info is there😀
