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Trying to get old number back

ivanerror
Good Citizen / Bon Citoyen

Hi -  had a number that i was using on a month to month prepaid bases. I had ported this number over from virgin mobile to public. i just got a bell sim card and they tell me that no one is using this number but only public can get it for me. will i be able to get my old number back if i buy a public sim ?

14 REPLIES 14

iliketotalk
Mayor / Maire

@ivanerror hi if it's been more than 90 days since you left it is highly unlikely you can retrieve that number you could call the number to see if someone else is already using it 

softech
Mayor / Maire

@ivanerror   Can you still login to your My Account?  If so, it is showing Suspended? Or Active?

 

If you cannot login to My Account and the account has been suspended for over 90 days, your PM Account would have closed permanently and the number would have returned back to Virgin Mobile, where the number originally from.

 

If you can login to My Account and just that the account showing Suspended, it is good news.  You can change your plan to $15 and reactivate for a month and then work with Bell to port your number out.  Yes, you need to reactivate the account as only number from Active account can be port out.

 

Another way to check if your account still with PM and not permanently closed yet, call 1-855-4PUBLIC and enter your phone number.  If it cannot locate your number, then your account was closed and the number was gone back to Virgin Mobile

darlicious
Mayor / Maire

@ivanerror 

When was the last time you had active service with the phone number? If it was originally a bell/virgin/lucky number and it's not in service they could retrieve it. So either you still have a suspended account or it's originally a pm/koodo/telus phone #. That would mean you would have to activate a pm SIM card with a plan to port the number out.

 

But if you activate here you mind as well have a friend refer you for the $25 bonus referral credit (5×$5) and stick around for awhile then port out to bell when you are ready.

 

 

 

 

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

dust2dust
Model Citizen / Citoyen Modèle

The interesting thing I read here is that Bell says Public has the number even though you once ported it over to here from Virgin that belongs to Bell. Would you tell us the first 6 digits of your number so we can see where it originates.

But yes see if it's still here in an account whether active or suspended. When did you last pay Public for service?

I was thinking the same thing, I thought a number would always revert to the original carrier if not ported over 

ivanerror
Good Citizen / Bon Citoyen

Thanks for all the advice guys, i called bell again and they said that since i was prepaid the Public would still have the number in their system 

ivanerror
Good Citizen / Bon Citoyen

aparently not

ivanerror
Good Citizen / Bon Citoyen

when i called public they couldnt find my number as suggested


@ivanerror wrote:

Bell said that since i'm prepaid then its still with public


@ivanerror   can you still login to My Account?

 

Did you try to call 1-855-4Public and see if they can locate your phone number.  That would determine where the number is

 

If PM is unable to locate the number when you call the 1-855 number, please provide us the area code and the first 3 digits of the phone number, can try to lookup where the number will be if the account was permanently closed