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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! forgot email password, can't sign in to update credit card info

Hello,my Dad is on autopay and forgot to update his credit info, so his service has stopped. I tried to login to his PM account to enter his credit card info, but he needs verification through email which he no longer remembers the password for. how...

Refer a Friend Monthly Rebate

I referred a friend in February 2023, and have not received my $1.00/month rebate.

Every call is failed for 3 days, tried suggestions

Hi there, I haven't been able to receive or call out for several days. I have an iPhone 11, I've turned it on and off and airplane mode on and off. It's not a network issue since my partner uses public mobile too and hasn't had issues.

Resolved! Voice mail notification not working

Having problems with voice mail notifications not showing that have a voice mail and have missed a couple of important calls. Reset phone network a couple of times. It is the service provider voice mail that does have this working and would like the ...

Phone number is not working

unable to place any call through my number

Resolved! change email address

Signed up my wifes (rosemary) phone with my email address on PM account. I want to change the address to her email so I can sign up an account for myself with my email address. I was able to change the email address in the 'community' but not the acc...

Email account

I've been locked out of my email account.....tried everything. So now I can not renew my plan, can't get into my public service account ecause of it....tried calling g 611 but the call wo t go through

Resolved! get account number

xxxxxxxxxxxxxxxxxxxxxx edited by computergeek541: Please do not provide your phone number is message forum posts.

Resolved! 6UC2 code when calling out?

Hello all. Receiving a 6UC2 code when calling out locally. Can you please advise?

Resolved! Delivery

Order 337277. When is this being delivered ? It has been a least 12 Days since I ordered .

Bill payment

I want to pay my bill online.

Resolved! Account issue / Phone cant make calls

My phone account was set to renew to a new plan today, but it didn't.My phone stopped working so I logged into Public, I saw that the plan didn't switch like requested... I manually switched to a new plan and paid the fees.my dashboard indicates $0 d...

Resolved! Unable to call out

When I go to call out I get a message that I have no minutes available.I pay automatically each month and have used zero minutes this and last month.Trying to write a ticket but it does not accept my username or password. Have tried multiple ways.How...

Resolved! I need to cancel.

I'm not a member. My mother in law is. Her husband has passed away, she's been trying to figure out how to speak to someone and it seems to be impossible. It's actually quite annoying. I had to make up this account. Like how do I speak to someone.

Data issue

It's not the First time this happens, that my data usage that Public mobile counts is way more than what my Cell Phone counts although the dates are the same for both. Does anyone know a Solution? I tried submitting a Ticket to get hold of a Service...

VOLTE

Heading to the Us this weekend and plan to purchase us roaming. Received sms on VOLTE upgrade. Once addon is purchased how will activate VOLTE?

Resolved! Poor call quality

Hi, I am a long time PM user and have had great service until a couple of days ago. When I am making a call the other person reports that my voice sounds distorted and robotic, they can not understand me. I can hear the other person clearly on my e...

SIM card

I can not make or receive calls on my phone. Everything else is workings. This occurred when I returned from Portugal and put my SIM card back in.

2 cell phones can only access on in online account

Long time cutie here.. more than 5 years ago I bought 2 sims for public mobile.. this week the **bleep**ty 611 service finally broke and forced me to sign up online.. that's when the **bleeping nightmare began.. Not only could I not access MY Phone ...

Resolved! contact

How do I contact an agent

Tells me wrong e-mail..wrong password

Tells me to use community 1.I am using that 2

phone and data not working at my phone address

My phone and my husbands are not working from our home address. They do work when we drive away from our home. This started yesterday. our data also do

*611 is not working

Tried to add $$ to my acct.*611 just drops call

Desperately need help

I can no longer access my account. my old email was ********** this email has been deleted because of spam. my new email is ***********. When I login with my old email it brings me to a page that says SMP or email address. The problem is that SMP onl...

Useless

Those attempt at support is a waste of my time

Activation unsuccessful, now I cannot try again with the same SIM

Hello, I tried to activate my account with a SIM I ordered online. I am transferring a number from my old provider Fido, and after I had completed everything necessary and submitted payment and it was going through its 4 step process, it gave me an e...

Plans

If I upgrade my plan, am I able to go back to a different plan that is cheaper if I decide the upgraded plan isn't the right one for me? Or would I have to get another SIM card and start with the less expensive plan again?

Charge not recognized for add. funds

Hi community! I have been having this issue lately: I add the $ for 1 gig of data but when I go to actually add the data, the payment hasn’t registered on the Public end even though it’s come from my account. Any familiarity or links on where to deal...

Reset password

Could I get assistance of changing password through live chat.

Resolved! Phone activation

My paperwork says to contact you to activate.

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