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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Usage history shows a call I did not make

My usage history report shows that I made an outgoing call on 12/13/2021 @ 10:09 for 8 minutes. At 12/13/2021 @ 09:09 I did MISS a call but it was from a different phone # than was listed as an outgoing call. I was not charged for this call so not co...

Resolved! Help! Porting failed, can't contact PM

Opened my new PM account this morning, specified porting an existing number from Speakout, entered all the required information, waited for a text from Speakout to approve the port-out.5 hours later I get a text from PM saying "We're having trouble t...

Resolved! Account

I hav a account but they hav the wrong email address n now I need to change credit card number cause mine was stolen so how do I get to my account

Resolved! how much do I save if I pause my plan for 1+ month?

how much do I save if I pause my plan for 1+ months?for example, I am going overseas trip and taking a vacation for 1+ months. I decided to pause my plan, how much can I save? how does it work?

Resolved! Have CSA apply rewards manually after resumption of account

Hi all, Just a quick question here for all you astute community members. Recently I suspended one of the accounts I look after due to that person being out of the country for about 2 months. I suspended the account via lost/stolen about 2-3 days bef...

Resolved! Community Rewards

Hi all, Is there anyway to see where you currently rank in community awards or is it only at the end of the month if you get a reward? Thanks

Resolved! issue with phone

i bought a phone through public mobile in october and its no longer working, i know its a 1 year warranty so what is my next step?

Resolved! Personal phone number in TAG

The 'more the merrier' thread by @J_PM has a tag with a phone number. Is this deliberate or it needs to be replaced with xxx-xxx-xxxx?

Can't make voice calls because I have used all my minutes (unlimited talk and text plan).

When I try and make a voice call, I get a recording that says I have no more minutes. This is impossible because I have an unlimited talk and text plan. Any idea how to fix this?

account deactivation

Resolved! account deactivation

my account was deactivated my common law paid my bill with her card

Resolved! Puk code

I carrier locked my phone and cant use it because I don’t know the Puk!

Help

Re: SIM Card Replacement

Hi. I lost my public sim card while trip to India. I don’t have self serve account as well. How can i get the same cell phone number back? I don’t see anywhere a public store to help me out with that.

SIM card faulty

Just got a new SIM card, when i try to activate it its telling me the last 4 digit is incorrect. Help

Resolved! Questions About US Data Add-Ons

Hi, I'm planning on adding 2GB of data for $20 to my current plan when I travel to the USA and I had a few questions regarding that. 1) How soon after the addition is the data activated? 2) How would I be able to track my data usage of the 2GB. I c...

Auto payment

My Auto payment went through on November 25, and my account states 0 funds. I am not a happy camper !!!

Activation

Hello I activated my phone and I noticed that my phone number had changed and also that it was not able to make calls I had set up auto deposit and still am not getting service over a month now. Please tell what the issue is.Thank you.

Resolved! 3G Service in the US with AT&T

I understand that AT&T will be shutting down their 3G service @ February 2022. Does anyone know how this will affect Public Mobile's US 3G Roaming plans?

More is merrier---can I add this manually?

Resolved! One month lay off while going outside of Canada

I am going out of Canada for 3 months. But I don't want to deactivate my Sim. So, will it be OK if I don't pay a months plan and continue to pay next month since it has been mentioned here that dormant is 90 days.

This is weird...my phone number changed on me?!

So I've been a Public customer since early October. I ported in from Fido and kept my old (604) 33x-xxxx number. Everything worked fine, could send/receive text messages and phone calls. Data worked. Recently I found that when I call people, my numbe...

why my phone show no service suddenly from this afternoon? I dont know whats the problem?

Resolved! US Roaming for more than 10 days and Redeem awards

Hi Friends, I would be travelling to US for almost 15 days, however all the packages are for almost 10 days. I need calling/text/data for these 15 days. So how I can purchase that. Do I need to add 2 purchases or I can purchase again after completion...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Usage history shows a call I did not make

Usage history shows a call I did not make

Resolved! Help! Porting failed, can't contact PM

Resolved! Account

Resolved! how much do I save if I pause my plan for 1+ month?

Resolved! Have CSA apply rewards manually after resumption of account

Resolved! Community Rewards

Resolved! issue with phone

Resolved! Personal phone number in TAG

Can't make voice calls because I have used all my minutes (unlimited talk and text plan).

Can't make voice calls because I have used all my minutes (unlimited talk and text plan).

account deactivation

Resolved! account deactivation

Resolved! Puk code

Help

Re: SIM Card Replacement

SIM card faulty

Resolved! Questions About US Data Add-Ons

Auto payment

Activation

Activation

Resolved! 3G Service in the US with AT&T

More is merrier---can I add this manually?

Resolved! One month lay off while going outside of Canada

This is weird...my phone number changed on me?!

why my phone show no service suddenly from this afternoon? I dont know whats the problem?

why my phone show no service suddenly from this afternoon? I dont know whats the problem?

Resolved! US Roaming for more than 10 days and Redeem awards

Help

Help

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