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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Local number

When I activated my plan yesterday, the system would not accept my address or city. I thought I had to choose the closest so I chose Gander, Newfoundland. That is long distance from me. I just spoke with a couple of people who have public mobile and ...

Floride

I have to go to the United States for a month, what package do you suggest?

Resolved! Switched over to points and I LIKE IT but wife doesn't.

I was a bit sceptical regarding switching over to the new point system -- but I thought that I would try it on one of my - (don't want to let go ---still $10 plan). In my opinion the point system is great and allows flexibility in that one may purch...

Resolved! How to reactivate account?

Account lapsed for insufficient funds at midnight. I added plenty with the "make payment" button. Found a "reactivate plan" button - which gave me another make payment form. What is happening here? Is my plan still inactive? Did I add my money wrong ...

Resolved! Payment issue

Hi everyone so on Jan 31st 43$ came out of my account on my cibc app. Now i have no service and it says on my Public Mobile Account Overview that i have till Feb 28th to pay 40$. Thank you for the help, dont really want to pay twice and would really ...

Resolved! How to change Community "user name"

Mis-typed my Community user name when setting up (I blame the keyboard)... how do I change it? I tried creating a new Community ID and it merely took me to my present login. Please advise.

Resolved! Multiple auto pay CC payments on first month on 2 separate accounts

In brief, sign up for new accounts for both my wife and self in January. Credit card statement yesterday shows 2 x billing for me PLUS charge from Koodo, and single charge for my wife PLUS charge from Koodo. Have never had an account on Koodo (or P...

Data still not working after phone reset

What is a smart phone with data and ear buds good for?

Second of $5×6 months $30 bonus referral credit applied.

Resolved! Paid but still suspended

I made a payment on my plan today and it's still suspended. When will my service be restored?

Resolved! Activation Error

Hi Team, I have got my new number yesterday and it was activated. But, when I put the sim card, it is showing no service. It is showing unregistered network. Could you please help.

Data Addon

I purchased a data add-on but it is not still showing in my account, and am not able to use internet

Resolved! Numbers don't add up, I am missing on rewards:

Hi, I noticed there are 2 dollars missing from the balance I should be having after paying the bill of this month (happened just today). I checked that the price of my plan didn't change and my rewards and here's the weirdest thing:My rewards are ind...

Resolved! WHAT IS difference between $15 30 -day plan and $15 90-day plan?

WHAT IS difference between $15 30 -day plan and $15 90-day plan?how to switch it over? it looks I can maximize 3*250M data, 3*100 minute talking time over 90-day period.i.eif I am on 30-day $15, I have 250M data. if I don't use up the 250M data in th...

Resolved! security question.

I have forgotten the answer to my security question

Resolved! Is Public Points worth it?

Hello, I recently noticed that Public Mobile has added a new Public Points system, which would replace the current rewards system I'm using (I'm supposed to be getting $3 off of my plan every month currently). I read up on this new Public Points syst...

Resolved! Not getting my rewards

Hello, I recently noticed that I'm now getting charged the full 15 dollars per month for my phone plan rather than the 12 I was paying before (it says I have $2 off for autopay and $1 off for loyalty). I'm curious as to why I'm being charged the full...

Resolved! PLAN DETAILS

Hello , Is plan details available to respective subscriber ? or respective subscriber login page. Please advise. Thanks,

Resolved! promo code

I registered yesterday, but I forgot to put a promo code to get the discount. how can I redeem it please?

Resolved! Temporary change of Package

I have just come to Florida for 3 mos & found there is no land line phone where I am staying. Can I get some kind of package on my cell phone that will let me use my phone here in Florida (which of course I will hardly use) and also allow me to call ...

Resolved! Help

Trying to get possible fraud lock removed from my account so I can register a different credit card and pay my bill before my account is deactivated

Resolved! Phone compatibility.

I have a question. I am about to purchase a new phone and am looking at the Motorola One 5G. Will it work with on PM? I can't find this exact one on the compatibility list. 1 Comment Like Comment Share

Resolved! where can I find those info in new points rewards system.

from my old plan , I saw I have 2 referrees =$2, and $1 from community. where can I find those info in new points rewards system.

Resolved! Plans

What happened to the 15 dollars plan that had $2 off with auto pay

Resolved! teenage account

Hello, can teenage open an account online, 17 yrs old? Thanks.

cellular network not available for voice calls

Why do I receive this message "cellular network not available for voice calls"

Resolved! about my experience

I must write down my experience here!Public Mobile charged me over 2000 last year! The reason was they automatically charged me a 1GB add-on each month for $11, and several times, some months, they charged me over 200 dollars for the data add-on; if ...

Resolved! Payments wouldn't go through with new, finally does but now I'm getting another plan

See title.Tried to set up autopay with a new bank card, changed to a cheaper plan for the next month, had sufficient funds. Payments would not go through, despite several attempts to pay through the website. I kept getting notifications every time I ...

Resolved! Payment

I need to talk to someone about over payment on my mom’s account. My name is my number is please call me back ASAP.

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