lost phone and can't login to public
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05-31-2023 03:07 PM - last edited on 05-31-2023 03:09 PM by J_PM
hello.
I've lost a phone with a number (XXX-XXX-XXXX) and trying to log in to my public mobile account but OTB is linked to the lost phone so I am unable to login to my account at the moment.
I have access to the e-mail I can verify with my e-mail or credit card information.
Is there any way to login to my public account?
Thank you.
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05-31-2023 03:10 PM
if you have not activated your EverSafe, then no, the option on email 2FA is not really allowed (until Eversafe is setup)
but check this:
workaround suggestions
- Try clicking "resend" to get options for email, SMS and voicemail (this workaround only works if you have created your Eversafe ID)
- If you are copy and pasting your code, delete the last number and type it in - the button should no longer be greyed out
- Some individuals facing this issue are entering incorrect e-mail and/or password: please retry your credentials or attempt a reset
- Updated 5.26.23 1:55PM EST: Potential workaround (for some): If you don't have access to SMS OTP, try entering an
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05-31-2023 03:08 PM - edited 05-31-2023 03:09 PM
@sayrokjs85 get support
- while your already here and logged in the community
- you can send a private message To CS_Agents by clicking >>>>>>>>here.
Add please remove your personal info this is public forum