E sim didn't install

[Dannhb1968]

My phone restarted while the E SIM was Installing on my phone.  So now my account. Is partially activated but I do not have my e sim which I paid for already.

[hTideGnow]

HI @Dannhb1968 

Please try to reboot your phone first

then try to Reset all networks

If that does not work,  please submit ticket to CS agent at:   https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Dannhb1968  First try to reboot the phone and reset network setting see if that helps , otherwise contact support 

• while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking >>>>>>>>here.