Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When people call my number or if I call my own number from another phone to retrieve voice messages I get a voice message that’s says « The client you are trying to reach is unavailable at this moment please try again later »
Hello, I wish to extend my current plan. I do not wish to purchase or change into a new plan. Only keep my current plan which expires April 12 2023.
This morning after turning my phone on, I could not reach some numbers. Said my office number was not in service. Any toll free numbers could not be reached either. Some customer numbers were also not working, but tried 4 or 5 times than worked. Then...
When I access the login page on my PC, I get a messed up page that is clearly broken. Broken login page If I try to log in anyways, I get this. It would be nice to be able to log in to my account!
Dear Moderator, Could someone please PM me so that I can get the invoices for my account for January to December 2022?Thank you so much!Cornelia
How can I access an account when I don't know the email or password
Why is my phone not working? Just activated the card.
My iPhone has been hacked, can’t make phone calls, but can receive them. Tried to fix it. No luck! Logged in my public Mobile account, view history call to discovered that the same number called 50 times today and used my data. Not able to submit a ...
As in the title, I've been with public for more than 2 years now with the same phone(Huawei P20) . A few days ago I lost network service, even though my payment was successful and my account status is still active. My phone still works. I saw on the ...
I was wondering if it was possible to get a refund due to needing an active number to complete my number port out. I had everything scheduled for the 27th (plan ended on the 27th so everything would have lined up nicely) but due to a complication I h...
My us add on is not working
i am being charged wrong amount. How do I get a hold of support to have this corrected and the overcharges credited back to my account?
I need to make a payment to my plan as it's expired, i have a voucher i need to add to my account. I can't call *611 or 1-855-4PUBLIC, I can't log in to my account as it needs to verify that it's me through my email that I no longer have access to. B...
My friend has forgotten their login for their public mobile account and have run out of funds. They have bought a voucher for their account but can't call *611. What can they do? Can you add the funds to their account?
I changed my mind about subscribing to Public Mobile on March 7, 2023 I am still awaiting refund.
i closed my account at the end of 2021. i need to get my accounting / billing statements for income tax. how do i get that now that i no longer have an account or active phone line?
The email account associated with my Public Mobile is no longer in use and inaccessible. How can I access my account now?
Hi All, I have been having issues with porting my landline to public mobile. I have received SMS on the new public mobile sim after activation but the SMS message said that there was a problem with the port. I do not have access anymore to the land...
Just got a text that says VoLTE is now available and my device is compatible. I clicked on the link in the message to find out what settings to update, but I can't see anything about updating settings. When I check my phone for software updates, ther...
Hey there just wondering if IPhone 14 is compatable with public mobile? If so , once activated , how long does it take to port my number over ? Any one had any issues lately ? What about billing cycles ? Do they begin the day you activate for 30 days...
Today I get message from PM: "Public Mobile here! We've enabled VoLTE (Voice over Long-term Evolution) on our network. To enjoy uninterrupted voice services while roaming in the U.S. a VoLTE certified device and a VoLTE enabled network are required...
I purchased a refurbished phone and followed all the guidelines and criteria that was required for an offer to purchase a refurbished phone and receive $30 in credits. However I have never received anything yet and it's been a few months. Who do I ta...
#1Since signing up Mail on my iPhone does not synch with Mail on my Macbook. #2Also I cannot seem to customize my voicemail. Gives error message "The operation couldn't be completed (com.apple.mobilephone error 1035)". Any ideas? Thank you!
How would I stop direct debit? I am unable to sign in
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Have unlimited plan now wants me to add talk time
I just transferred my phone number and I can't make any calls. I need this fixed asap as I have already missed client appointments this morning
Hi, I have been a member for a few years and have a Motorola One 5g Ace unlocked and fully updated. I was reading Public's text message regarding VoLTE, so I went and checked my phone and did not see any VoLTE option in the Mobile Network settings u...
I keep getting a message that I am out of minutes but I have unlimited minutes
I have switched from bell to public mobile a couple months ago and ported my number over when my family members call me it goes straight to voicemail and it does not ring through.
