Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I bought a SIM card and trying to activate the SIM card. In the process when I want to transfer my existing phone number from Koodo mobile, the public mobile website is not able to recognize the phone number and asking me to enter a valid phone...
Hey Everyone, i decided to be the ginne pig for us longtime customers. yes the promo code works and I was just charged the $35 for the $55 plan with the promo code.So switch away if you were not willing to be the test subject but really wanted this p...
Is Public Mobile service available to use in other countries?
Are there any promotions for Black Friday for existing customers?
On the phone with koodo trying to port out of Public Mobile, when I replied "YES" to authorize the port it says I need to open a support ticket
My monthly data amount reset 1 day early. I signed up Oct 25, and my first month was from Oct 25 to Nov 24. I used some data on Nov 24, and when I checked on my history usage, the amount of .95 mb was deducted from my current plan cycle from Nov 2...
Hi my first bill is $75 and my plan is 35$, do you charge for 2 months at first when you join?
Can you verify that I will be able to get the Black Friday promotion next week when my SIM card arrives, if I registered my email address in ‘Community’ today?
Hi I can't login. It says Max login exceeded. What can I do? Please help!!!
I ordered 3x SIM cards from Public Mobile and it was fulfilled via UPS. The courier said the package had been delivered but without a doorbell ring or anything we could not recover the package. I have tried to file a ticket but I get an “Error loggin...
How do i activate a new card
Changed my plan to the $40 15GB plan upon renewal and it's coming up as only 5GB on my dashboard. Is this an error on PublicMobiles side? Hopefully this isn't the case...
If you have a line with limited minutes and run out of them will you still be able to call locally in Canada with the minutes from a long distance add on? Edit: Specifically there is an add-on on the account called "500 one-time Int'l LD bonus"
Once again we went to the US and had nothing but issues with our Add On. I would buy Add Ons and then get a message from Public Mobile saying I was out of minutes or Data. I would repeat the process and so on and so on. Now when I get I have been ...
I've been trying to contact @CS_Agent for nearly 24 hours and they aren't responding..Has anyone else heard back from them??
My SIM is locked. Request a PUK number to unlock
I am trying to log into my account and it logs me in but then shows an Error 404. Can you help me with this.
ca i sign in simply
My phone number transfer was unsuccessful!!
Good morning, I need to update the credit card on my account. However, I can't log into my account (or seems to be disabled) and when dialing *611 I'm not being given the option to add an updated credit card or talk to a LIVE agent. I need texting c...
When is the expiry of discount coupon 20OFFMONTHLY
I received an OFFER from PUBLIC in November to upgrade my plan from $40 for 3G speed to $40 for 15G data 4G speed, and I selected to automatically upgrade by the next bill payment cycle in my account.Today I looked at my plan and still no automatic u...
My bill isn't showing my current billing cycle it is showing Oct 14th to Dec 14th and now it's saying I have my data used for this month...
Hi, I scheduled a plan change to the $40 15gb plan and it doesn’t appear in my account, my credit card was charged for the $40 minus my bonuses. Help would be greatly appreciated. thanks,
How long is the Black Friday promo on for?
We are experiencing cell phone problem. We both have cell phones but cannot call out or receive call and voice mail. We can text! Is there an outage in Coldbrook, NS?
Since last night there has been no network on both our phones, we are in New Brunswick when will this be restored???? @gpixel
Unable to make or receive calls. Started yesterday. We have 2phones doing the same
