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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1521 Views
  • 23 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30029 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41841 Views
  • 185 replies
  • 29 Bravos

Resolved! New SIM Card

Hi, I recently joined Public Mobile for the extremely competitive prices and good features. However, upon activating my card, my phone displayed 'No service' at the top of the screen. 3 different phones, all the same problem. When we went to "The Mob...

JanLu9999 by Good Citizen / Bon Citoyen
  • 600 Views
  • 3 replies
  • 0 Bravos

Resolved! any way to prioritize faster data add on?

I have a package that includes 500MB + 500MB at 3G Speed.  I also have a 2GB one-time data bonus.  I have to video conference an upcoming event without access to wifi and am concerned that the 3G speed will be too slow.  Is there a way to set up my a...

abm7790 by Great Neighbour / Super Voisin
  • 1034 Views
  • 7 replies
  • 0 Bravos

Resolved! When existing CC renew (new expiry date), need to to anything?

My registered auto-pay Credit Card is expiring in few months, expecting soon to get a new credit card with same card number but different expiry date.  Do I need to do anything? Thanks in advance! I found Changing CC written by @Anonymous  from https...

Montrealpost by Great Citizen / Super Citoyen
  • 2146 Views
  • 11 replies
  • 0 Bravos

Resolved! Phone stolen and identify stolen

This post is actually for my friend.  She is with public mobile.  Her phone was recently stolen and her online identity that was connected with her email has been used by someone else. She changed her email  password, but the damage was already done....

bb6640 by Good Citizen / Bon Citoyen
  • 646 Views
  • 3 replies
  • 0 Bravos

2nd phone

My grandson is on my account, but his phone says he doesn’t have an account. 

BJaynanoose by Great Neighbour / Super Voisin
  • 802 Views
  • 9 replies
  • 0 Bravos

Resolved! Public mobile charged me on an unactivated sim

On March 3rd,  I was trying to activate a sim card from the dealer shop, but that did not get through. The SIM was not activated but Public Mobile charged me the amount on my debit card. I want the money to be reimbursed on my card. I don't know why ...

kazi1971 by Great Neighbour / Super Voisin
  • 990 Views
  • 6 replies
  • 0 Bravos

Resolved! Samsung Galaxy A50 - compatible with public mobile's network?

Hi,My dad wants to switch to public mobile.  His phone, Samsung Galaxy A50, is not listed on the compatibility list.  Can someone please confirm whether or not his phone is compatible with public mobile's network. Thanks.

Korkai by Good Citizen / Bon Citoyen
  • 1605 Views
  • 10 replies
  • 0 Bravos

Resolved! Voicemail Error message

I get this error message and cannot access my voicemail. Has anyone encountered this?  Know how to resolve it? 

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J-gardener by Great Neighbour / Super Voisin
  • 798 Views
  • 5 replies
  • 0 Bravos

Resolved! a70

m phone is not activating , cant register with network 

ezbake by Good Citizen / Bon Citoyen
  • 1534 Views
  • 11 replies
  • 0 Bravos

I don’t see my data usage included in my plan

I have 5GB plan and have one time 2GB data add-on from some kind of promotion. I got a message saying i have used 95% of my data which isn’t possible I don’t think, so I went to my account to check my data usage, all i see is the 2gb one time data? W...

sunho804 by Great Neighbour / Super Voisin
  • 480 Views
  • 5 replies
  • 0 Bravos

Resolved! Missing refer a friend bonus

I was referred to Public Mobile by a family member. She is missing the refer a friend bonus that was offered to her. It was for refer a friend to receive a $30 bonus ($5 off her payment for 6 months). She referred me before the Feb28/22 deadline. Can...

Rosibeebs by Great Neighbour / Super Voisin
  • 904 Views
  • 10 replies
  • 0 Bravos

Resolved! Help

Having trouble login in to my public mobile it's saying unsuccessful user and login disabled 

keishahanlon by Great Neighbour / Super Voisin
  • 697 Views
  • 6 replies
  • 0 Bravos

Resolved! I don't see my 5 GB of data added this cycle

Hi everyone. So I have a bunch of data add-ons that I've accumulated from free promos, etc.  I've never really used them because I've hardly ever gone over the 5GB in my usage that I can recall. Well, today I received a text message saying that I was...

Screen Shot 2022-03-19 at 8.46.08 AM.png
mig39 by Great Citizen / Super Citoyen
  • 597 Views
  • 6 replies
  • 0 Bravos

Resolved! cant log in

no my account was not parked  phone still working but cant log in to pay next bill and will not let me change password any one have any ideas

Grover12 by Great Neighbour / Super Voisin
  • 691 Views
  • 4 replies
  • 0 Bravos

Resolved! Can’t reset password

Hello. I have forgotten my password but whenever I try to reset it, it says ‘can’t login’. I know it’s the right email because I have emails from Public in the inbox. The email addresses are definitely matching.

HomeBaked by Good Citizen / Bon Citoyen
  • 1358 Views
  • 13 replies
  • 0 Bravos

Resolved! my profile

how do i change the email address on my account

sweagant by Great Neighbour / Super Voisin
  • 897 Views
  • 7 replies
  • 0 Bravos

Resolved! Submit ticket

Chatbot couldn't help and said to submit ticket for adding an add-on that's not needed. Would like refund credit 

Internet is not working!

Hello, about 4 days ago I did my recharge. I can able to make calls, but not use internet service. It shows sign in to network 

Tushar02 by Great Neighbour / Super Voisin
  • 560 Views
  • 4 replies
  • 0 Bravos

Resolved! $3? how abou tthe rest of ?

My partner told me  the email about increase of $3.   I thought, delete it,  just spam.. But I just checked it and look like it is real. really? so, is PM adjusting price for the rest of the plan too? 

Community_QA by Model Citizen / Citoyen Modèle
  • 1798 Views
  • 11 replies
  • 1 Bravos
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