Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Please update in the system the expiry date to 09/24 of my credit card for auto my payment plan.

Resolved! Disable voicemail

Hello i want to disable my voicemail but dont know how to do it. Pls help. thanksTan xxx Edit by Dunkman: removed personal information

Re: Changed address and cannot register credit card for autopay

I'm having the same issue. None of the steps in the linked thread helped. It seems that Public Mobile's system is still not working correctly.

I’m having the worst experience with their customer service right now

GPS phone for a child cannot connect to Public Mobile network?

Hi everyone! I just recently purchased this watch for my daughter for Christmas on Amazon and bought a Public Mobile SIM card with a $15/month talk/data plan with 500 mb of data. This is the watch: https://www.amazon.ca/Tycho-Tracker-Geo-fence-Real...

Resolved! Add ons

how do I purchase phone add on?

I see lots of messages with links to enter contest , are these real or scams ?

Resolved! I see lots of messages with links to enter contest , are these real or scams ?

I see lots of messages with links to enter contest , are these real or scams ? I never enter them or reply actually I automatically delete them ,

Resolved! wrong e mail mapped to registered phone number

I got a new public mobile sim two days ago and just noticed that a wrong e mail address was mapped to the number and as such have not been able to log in to my profile.I need help urgently.

Sim not working

Hi, good evening. I just got my public mobile sim today but its not working. I have tried several options including reset but it seems there is a problem. My phone keeps popping something like "sim not positioned for voice". Please help

Help

My phone is saying sim not provisioned voice what does this mean

Can't pay for plan renewal - won't accept CC ?

I've been trying to pay the balance needed to reactivate my plan ( $165 / 3 mos / unlmtd talk&text / 9GB data)... I have a $21 balance. My wife's Visa/Debit was registered (I only have Mastercard), and when I try to MAKE A PAYMENT it comes back with....

Service issue with texts

Can I ask, what I think may be, a simple question? My wife has a plan with no data. She is unable to receive texts until she is within wifi range. Is this a setting on her iPhone or does she need data for texts to come through in real time? Thanks Ke...

Resolved! is the Samsung Galaxy A10e compatible?

Hi!I bought a second hand phone - a second hand Samsung Galaxy A10e and I am looking to switch to public but I only see the Galaxy A10 on the list. Thanks!

Resolved! Canada Long Distance Calling

Hi guys, I am on a $25 plan that states it has unlimited Canada wide calling. Doesn't it mean that I can call any number in Canada for free? Asking because when I call to another province I get a message saying that long distance charges may apply. W...

Sim

Alternate U.S. coverage?

When the border does reopen and we are permitted to drive into the U.S. is there a chance that PM users can have an alternative to the current add-on? Now it is either $8 for 10 days of talk service in the U.S. but how about another option such as ei...

Resolved! home phone service

When and will PM offer home phone service, be it VOIP or cell, in the near future?so far I am pretty satisfied with the cell service as it other beats all the Canadian carrier on price and service.

https://activate.publicmobile.ca/ isn't loading?

Resolved! https://activate.publicmobile.ca/ isn't loading?

I'm trying to activate my sim on https://activate.publicmobile.ca/The website won't load. It's a blank page. I've tried Firefox, Chrome, Safari, Internet Explorer, and Edge, both in normal browsing mode and regular. I've even tried using a VPN. It's ...

How to renew credit card when you have no account information

Resolved! How to renew credit card when you have no account information

My mom has been using Public Mobile for years and when she signed up, her friend helped signing up. Now, her credit card has expired and I, as her son, would like to update the credit card information. However, she has no information about her Public...

Resolved! Phone review : Motorola E5 play

I would like to first explain my criteria for deciding as to whether a phone is worth the money I spent. I understand that this phone when it first came out was close to $150-175. And yet even then it was well worth the money. So when I saw that a T...