My bill has been the same for years now, and for some reason this month I was charged $1.50 for text addons and another $1.50 for minutes. I don't know why, according to my account 0 texts & calls have been sent/made (it's an emergency phone for my elderly father), and he has had it off for the last two weeks.
These two things should be included in my plan, and when I look at add-ons there aren't any filled out, and nothing shows valued at $1.50 or $3.
Does anyone know what is happening here or how I can cancel it?
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The final decision isnt in yet but despite basic contract law the CCTS is siding with the provider for those who recieved a text or email notification. For those who didnt recieve notice their complaints are being forwarded to a regulatory commitee. This decision as it stands means as a customer you have no meaningful terms of service....while you agree to the terms of service the provider does not have to uphold the terms of service on their part. Its a one sided contract. However on principle I have refused the pay off to settle the complaint and will exercise my right to seek redress elsewhere. I will also be filing a submission for the call for comment from the CRTC that will be reviewed and taken under consideration for the upcoming hearings reviewing the WCC and the CCTS in early 2023. The deadline for the call of commentary is July 19th 2022.
The expired credit card is a tough one but I would imagine that would be a card issuer problem vs the provider. That's the very reason I don't have any preauthorized payments set up....you might as well just order them a supplementary credit card. And fido........grrr!🐕
While I am prepared to follow thru with a CRTC complaint and a Competition Bureau complaint I am starting with the basics....breaking the terms of service. I didn't write them. Public Mobile did since they are written to favour the prepaid provider and I must follow them then it's only reasonable (unlike this 30% rate hike) to expect my provider to follow them as well. Pretty simple really.....but when is anything simple with pm?
@darlicious Yeah CCTS will except a complain but that doesn't mean they will rule in your Favour.
One of my complain with CCTS was how Bell Mobility was able to charge my EXPIRED credit card for three straights months. My Credit Card company was surprised as to how they were able to do it but they couldn't help me with Disputing the charges because they said because I had authorized pre authorizated payments so I had given them consent. Then I reached out to CCTS, Bell's office of the President team reached out to me regarding the CCTS complain but said they are not willing to reverse the charges because I had given them consent then after 90 or so days CCTS reached out to me and said they ruled in Bells Favour because I had given Bell consent to take payments from my Credit Card. They just wouldn't even come to terms that my Credit Card had expired but they kept saying because I had given them permission to charge my credit card there is nothing they could do for me. So don't get your hopes up with CCTS.
Then I had another one against Fido then again they Ruled in Fido's Favour.
So I wish you Good Luck with your complain. Also Good Luck to OP, all they will say is here is the evidence of Sent Text with a 30 day notice of Price Increase so unfortunately they can't help you.
The 30% rate hike to your $10 50/50 legacy plan is unjust and unreasonable and as such it is perfectly within your rights to complain to public mobile regarding it as well as file a complaint with the CCTS. I suggest you exercise these rights before changing plans or providers.
In this regard you must contact customer support via private message to file a complaint letter before filing a complaint with the CCTS.
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@jezebeltash this shouldn't happen at all. Also, there is no small amount like this for PM to charge
Can you show us the transaction from the Transaction history?
If there is such a charge, it will be there. Please post us the screenshot