[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Voice service down
I haven't been able to make or receive calls all week. Learned this when someone was calling me for an interview and she said my number wasn't working... and I wasn't able to call her either. Anyone having this issue? My husband is on the same plan b...
System user
In the old days, we receive an alert for new rank in this new one, we got a message from a system account:https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/290600 Fun
Resolved! inquiry in price change
Hi, I have received a text asking me to update my credit card info. As I signed into my account, I have noticed my next bill jumped from $20 to now asking for $65. I have not changed any plans and would like to keep my old plan with my old price. ...
Resolved! referred my Dad
helped my Dad activate his SIM card but where it asked for a referral code it also asked for a promo code, which we did not have. We couldn't move past that screen without entering a promo code. I tried 123456 I tried 000000 nothing worked. So lo...
Resolved! Setting up an account (Billing AB, MB number)
Hi everyone,I recently moved from Manitoba (204 number) and now reside in Alberta. My credit card is set-up with my new Alberta address. I’m wishing to port my Manitoba number. My question is when signing up via the app, will entering my Alberta post...
Resolved! Payment failing
Hi,I am trying to sign up for a 20GB plan at $39. However, when I enter my card info and click proceed to payment, I get an error stating that payment has failed. Please try again later or use a different payment method. I don't have another credit c...
Resolved! Access add on data
Help me!;! I have extra gift dataCan't access
Resolved! Unlocking a PM SIM card
I need help on unlocking my PM SIM card! I tried attempting to unlock it myself but it’s now PM end to unlock it for me!
US Roaming with VoLTE
Probably old news, but I just got back from California in a known dead zone for 3G service. I'm happy to report that calls worked flawlessly now that I'm on VoLTE. So happy to have my own phone number while I was down there.
plan changed from $25 to $65 without my agreement
Hi, I was notified by text that I needed to update my auto payment details. When I logged in to update information (I am dealing with 3 accounts total), I have noticed I have been charged $65 for each of the accounts rather than my original $25 plan...
Service
Why can't I send text. Says failed
4G plan - 5G vs 4G network speedtest
Both from my home at the same location, on a 4G plan. I'll try I'm different locations over the next while, but as-is I think I'm better off on the 4G network.5G network 4G Network
Not receiving text
I have an iPhone.. I am currently out of data.. when I leave wifi I don’t receive messages until back on wifi.. my messages also don’t send.I have cellular data turned on.solution?thx
Resolved! I went to the US and my 1 GB data add-on did not work
It is still displayed in my account's add-ons...will it work on my next trip to the US?
Missing SIM card
@CS_Agent- I ordered a new SIM card on may 10 and still have not received it.
returns
trying to private message @CS_Agent but says no matches found. Unable to request refund and return instructions for recent phone purchase from May 19, 2023. Please advise. Thx.
@CS_Agent Cannot reactivate phone with new SIM after previous one lost
Good eveningI have 2 accounts with Public mobile, and the phone associated with both were lost.I have deactivated the sim 2 weeks ago before this site changed.I have received the SIM cards, and now trying to access the account to reactivate with new ...
Resolved! No Internet!
I have 1024 MB plan, but I've noticed my phone doesn't have internet. This problem has made me so uncomfortable when I go outside. (I have an iPhone 13)
Lost sim card
So my phone got stolen. I got my phone back but the SIM cards missing. Because of this I cannot sign In to my normal public mobile account since the 2fa code goes to that number. So I’ve bought a new sim in hopes to swap my old number over but since ...
No service with new sim card
Hellonew SIM card in an iPhone 6 says no service. shows public mobile as the carrier in settings but no service.
Resolved! Im not being discounted my rewards
Hi im being overcharged on my monthly bill. I have the $40 for 15gig plan, but my rewards($6) are not being deducted from my bill, as a result im paying $42 when it should be 35.75
Public Mobile App...thoughts?
I have yet to download the new app. If you have tried it, what are your thoughts?Recommend?Do not recommend?Any details would be appreciated. Thank you
Subscriptions issues
Hi signed up for a new account. Once I selected a number I got error subscription activated issue contact support
Resolved! Refer a friend
I'm not sure if this information is posted anywhere. If I refer a friend and they use my referral code, do they need to provide anything else? My name or phone number?Thank you
Resolved! ACTIVATE SUBSCRITPTION
I purchased a sim card and tried to activate online, when I get to "Let's complete your activation" I clcik on "resume Activation". i am then prompted to a screen that tells me download the app; so I do that, then the next screen says "subscription...
Activation Issue
Got error message that something went wrong with subscription. To contact support
Unable to activate new sim
@CS_Agent im unable to activate my new sim through the app and the mobile phone
Resolved! Phone number attached to my account
My grandson’s phone number is not working. When I call it’s says invalid U.S. number
Resolved! Cant subscribe on app or on website.
I just got my sim card in the mail. I Go to use the app to sign in but when I get up to the part where I have to pay I hit "pay now" and it just doesn't progress.On web I go to subscribe and I end up getting an error message (ERROR: XXX). I tried on ...
Can't call my wife's number
It says my account needs a us roaming add-on. We don't live in the US and my wife isn't there.
