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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

number changed

I signed up with Public Mobile at the recommendation of several friends (switched from Bell). Public Mobile assured me I could port my number. Everything went well and I received a confirmation email on February 16th. But then on Friday, March 18th, ...

Resolved! Travelling to Hawaii

anyone know I am travelling to Hawaii next week wondering US add-on working over there?thanks

Resolved! Traveling to Barbados

Hi Community. I am travelling to Barbados for 2 weeks in April. I wanted to confirm if my current plan, $40 for 30 days will cover international roaming (call + text + data)? Is there anything I need to activate before I leave Canada?

Resolved! Community Reward

What happened to my community reward? I logged into my rewards account and my community reward that was there yesterday has disappeared? My renewal is tomorrow so I don't understand where it went?

Resolved! please announce "my Account" maintenance on this forum.

Just try to login and got: https://publicmobile.ca/en/on/maintenanceInternal Server Error @ Moderator_Team1 edited by computergeek541: @Tilo Please do not tag or send customers to Moderator_Team1. That username is not that of Public Mobile employ...

Resolved! Setting up Voicemail

I just want to use the automated voicemail greeting. The generic, you've reached mailbox # (your number) please leave a message at the tone..type thing. What is the easiest quickest way to do that? I just went into my main menu options and to greetin...

Voicemail

I pay monthly and it will not activate

Resolved! Data Usage Notification

I received a text message from Public Mobile saying I have used 75% of the data in my service. This appears to be incorrect. My plan includes: - 500MB + 500MB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International TextWhen I signed up, I a...

Connection issue at cottage

Hi, I have issues with signal service at my cottage in Norfolk County, Ontario by Lake Erie. Visitors with Rogers service provider get much better connection than I do. Is there any way that I can have better access to mobile service in this area? Le...

Resolved! Points Program

Well I know there is no way you can request or go back to the way it used to be if you activate after Jan 25 of this year (or whatever the date is) but what do you think the chances are, that at some point they may go back to that or something simila...

Resolved! Help

I paid for one new phone twice with two diff credit cards. I got a notification saying the first payment was invalid so I tried a diff card. When I checked my visa bill both charges had gone through. How do I speak to a live agent to fix this problem...

Resolved! Email address changes

I want to change my account email address. And I was wondering how I can get a refund for a SIM card I ordered because it is not working. I created an account, and paid for a plan already but the sim is not working. I bought one from Koodo kiosk and ...

Resolved! Unauthorised Change to My Account

One of the 2 numbers on my account has suddenly disappeared from the Account Profile, and no Auto Pay was processed for that number today. Is there a Customer Service agent who can tell me what happened, and who can fix this?

Problems texting in the USA

I just paid for unlimited texting in the US. Problem is, my son sent me two texts and they didn’t arrive on my phone for another 6 hours! Kind of defeats the purpose of texting. Is there something that can be done about this?

Resolved! Language change

Hi,I receive all my correspondence in French, along with my voicemail being in French. Can you please change this to English?thanks James

Resolved! Payment

Hi I just suspended my account and I would like to get refunded my $37.00 balance or transferred to a difference account and number please let me know

Phone Number Transfer

Resolved! Line suspended

I have autopay, payment taken from my account but my line is suspended. Why?

Resolved! Alcatle Linkzone MW41NF looses profile

Hello all, i have a Alcatel MW41NF, that altough configured with a profile and set as default, with no apparent reason every one or two days it looses profile and performs something like an auto reset and profile goes back to NULL and saved profile d...

number change error

I have been trying to change my number and for the past 2 hours keeps saying there an error message that pops up how do i fix this?

Resolved! 8+2GB USA Data Plan

I have the 8+2GB USA Plan that was offered a few years ago. Question is now that the USA does not support 3G service does this make my plan useless while I am in the USA? Wondering if Public will be eventually switching from only 3G service or should...

Resolved! Is the 5 points welcome still working?

I opened my rewards account but haven't received the 5 points welcome bonus. Is public still doing this or have they stopped it recently?

payment voucher

I cannot deposit my payment voucher in my account. I purchased two twenty dollar vouchers, however both of them don't work. I received a message that my acoount has been suspended and I have no idea why. Please advise what to do. I need to have servi...

Resolved! Pre-Certified Iphone 8 fuzzy screen

Hey I bought an Iphone 8 pre certified 3 weeks ago and now i got a flickering fuzzing colour on iphone screen don't know why i want to know what it takes to return this iphone 8? regards Francisco.

I need HELP, this BOT is POO! Ive payed for my plan but it will not activate.

Just topped up my account, but it is still inactive.... Dont understand this issue at all nor is the bot useful.can someone please help me, I just payed $30 for the money to be sitting in the air.my service was temporary suspended then i topped it up...

Problem Activating

Hi,I am trying to activate the PM SIM card. But when it gets to porting my number from Telus, it just spins for a while before saying that something went wrong, please open a ticket. Help please! Regards, Michael

Resolved! Data usage

Hi I haven’t gone outside all week and used my data but today it said you have used 95% of you data so I don’t know what happened.

Resolved! Plan change

I changed my plan to the $15 a month plan earlier this month. Looked today and sets to renew my old plan still? Please switch this

Resolved! Re: Welcome to our New Community!

Hi I'm new to Public Mobile and have made a mistake with add-ons. I am out of town and just wanted to get some talk time so added 1000 US minutes. Then when I tried to use it wouldn't allow me to call as I didn't have US roaming. I didn't choose ...

Resolved! Change password and security question

I rememberd my password for my Public Mobile account. However, I dont remember my security question and dont know how to change my password. Can someone help me with this?

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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe