By an add on online

[Gottfried]

My problem is that I bought my SIM and my account in a shop in Charlottetown while I was staying in a hotel there. The hotel‘s address was signed in by the salesperson because my original address is a German one. Now I can’t buy any add-on by credit card because I can’t give in a valid province. How can the problem be dealt as I would like to use the account for half a year- as long as I’m staying in Canada (but traveling around).

[mFLYJ]

Surprisingly, people often think so) When I was the administrator of the gaming service, I was also sent similar requests or even claims without detailed explanations.

[computergeek541]

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@Gottfried wrote:

My problem is that I bought my SIM and my account in a shop in Charlottetown while I was staying in a hotel there. The hotel‘s address was signed in by the salesperson because my original address is a German one. Now I can’t buy any add-on by credit card because I can’t give in a valid province. How can the problem be dealt as I would like to use the account for half a year- as long as I’m staying in Canada (but traveling around).

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The profile address/mailing address doesn't actually make any difference for billing.  Unfortuantley, for credit cards, only Canadian and American cards are accepted.

[JL9]

Yeah if you are only here for half a year, this is the way to go, no worries of the hassle of the card failing or not being able to be charged in the first place. Welcome to PM even if it is only for a little while 😉

[darlicious]

@Gottfried 

Two possibilities with @hairbag1 's suggestion being the immediate solution. See the spoiler below for more info on vouchers.

Going forward if you prefer not to use vouchers and you have a permanent address for your time in Canada consider a koho card from the virtual bank koho. It has a lower threshold to create your account and takes 5 minutes to sign up and 5 business days to recieve your koho visa/debit card in the mail. Choose "savings as your purpose. The card is free and earns 0.5% cashback. Use a referral code for additional savings and or a bonus credit.

You can private message me for a list of community members known to have koho cards who you could ask for their referral code via private message to share with you.

I have no skin in the game....any member who wants to be added to my list is free to private message me to have their code added to the list. Mind you I have to find the list it's buried in my private messages somewhere?!!?

Spoiler

In the meantime you could pay by voucher. They are readily available. It's easiest to add vouchers via 611. Once connected press (1) then (1) again and enter the 12 digit PIN #. If added successfully you will get a verbal confirmation followed by a text from 611 confirming you have made a successful payment.

You only get two attempts at making a payment (successful or not) either thru 611 or your self serve account total combined. You the have to wait one full hour before trying again. There are limits at how many attempts you get within a given time period although that number is not confirmed ( maybe 12?) before the system will lock you out for 24 hours.

Some vouchers take up to 24 hours to become valid and loadable onto your account.

Vouchers are available at many small cellular businesses and larger retailers. The following list of retailers that all offer pm vouchers that are immediately valid upon purchase.

1. London Drugs
2. Shell Stations
3. 7/11
4. SDM
5. TMS
6. RCSS
7. Wal-Mart
8. Circle K
9. Petrocan

RTP (real time payments) are available at Canadian Tire gas bars and Mobil stations for a $1 fee and are loaded by giving the clerk your 10 digit phone number.

Online payments can be made at recharge.com and ding.com for about an 8% to 26% surcharge.

More member contributed info and real examples of vouchers can be found here:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Voucher-Catalogue/m-p/479165#M343905

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[Gottfried]

Thank you very much!

[hairbag1 · Accepted solution]

Get payment vouchers at Shell Gas station, then dial 611 to add 'em to your account. Then use self serve to get desired add-on.