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Outage

Shemp
Great Neighbour / Super Voisin

Anyone else getting the message "Not registered on network" message when trying to make a call?

This is happening on all our phones here, 3 of them.

1 ACCEPTED SOLUTION

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Yummy
Mayor / Maire

You can check for outages here:

https://www.telus.com/en/nt/outages?linktype=ge-footer

Not all (minor) outages are reported, though.

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5 REPLIES 5

Yummy
Mayor / Maire

You can check for outages here:

https://www.telus.com/en/nt/outages?linktype=ge-footer

Not all (minor) outages are reported, though.

esjliv
Mayor / Maire

@Shemp 

If it was just one phone, I would suggest to try to:

  • restart your phone
  • toggle into and out of airplane mode
  • remove and reinsert SIM card
  • try SIM into another phone

 

But 3...does sound like an outage if you are experiencing this on 3 phones. Are all Public Mobile providers?

Care to share the general area problem?

Or, check here:

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/ 

 

edit...by the off chance these 3 renew on the same day (today perhaps), can you log into self serve and confirm statuses all say ACTIVE?

 

Shemp
Great Neighbour / Super Voisin

Thanks, it is an outage with Telus.

JL9
Mayor / Maire

They happen every now and then but usually get resolved relatively quickly, hopefully that is the case for you! 

softech
Mayor / Maire

@Shemp which area you are at?  there is another post today wonder if the other person in your area