Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am with public mobile for almost now 1 year and recently I started facing a problem of slow internet in some areas, it's effecting my work because it is all linked to internet. I removed my SIM card, insert it again it works good for sometime and t...
I opened my cell phone yesterday (August 29). I registered for a monthly payment with a credit card, but it was paid $ 16.95 the day it opened. Isn't it the first payment next month? Why have you already paid?
Registered with a referral code from a friend and haven’t received my $10 credit. I purchased my sim on August 17 and still have not received the credit nor have i seen it in my account subtracted from the total amount of the plan. I know it takes ti...
My partner and I both have the $15 plan that includes unlimited texting and mms picture messaging. We both have Iphones and mms should work, however, it does not. I have been able to receive mms but not send.. Can anyone be of assistance?
Last month I chose to build my own plan and I was successful at doing so effortlessly through the website. This month I was exploring my options and went to use the "Build your own plan" link and it took me to the regular pre made plan option page bu...
ANYBODY CALLS ON MY NUMBER IT SAYS LONG DISTANCE CHARGES MAY APPLY TO CALL ON THIS NUMBER (IN SURREY).MY PLAN IS OF $25.
I've recently switched plans, which includes 100 Canada wide minutes but when I try and call a Canadian number it says I can't make long distance calls.
I'm trying to make a payment and it keeps saying unable to verify information on card
Auto pay did not work last night it would have been m first payment with auto pay I had a small balance but I should have been charged 36. I woke up to no service I’m still registered for auto pay. This was not a good experience
My phone has been working nornallly, and my account payment is up to date, but today I dont have any phone service. I tried to log into my Public account and it has been disabled. Please help!
Just wondering if anyone else is suffering from dropped calls recently? I've noticed that both yesterday and today my calls would get dropped after only a few minutes. I'm located in Toronto, Ontario. It's quite annoying as I rely on my phone as the ...
When adding US roaming add on do I need to put $'s into my account or will payment come out on my auto pay credit card on file?
So far, all I've been able to do is look at my usage day by day. It would take forever to copy/paste this data into an Excel sheet, and even if I did, I'm not even sure Excel would know how to add up "Duration" cells with entries like 0:24:33. Is the...
I bought a SIM card from LD and activated it online 12 hours ago. Right now, my phone is still searching for the network, i.e. PM is still not available for me to receive call or call out. How long does it take for the SIM to start functioning after ...
Hi! This is my first month with Public Mobile, and I am loving it. The issue I have, which isn't too big of an issue, is getting the $10 credit for people to work. I tried using it when I signed up and it didn't work, and then my mom got an account a...
I am going to US for a month can I purchased more than one 10 day plan at a time? or do I need to purchase every 10 days?
I tried to access my account an dgot locked out.asking me to contact you.Please tell me what to do?
Good Morning, My wife's auto pay stopped for some reason and eventhough I can access the message board I am unable to both access by account (says invalid password) and I also can't reset my password to get into my account. Can anyone please help me?...
Hello, I didnt use my sim card for 2 months because I wasn't in Canada. I know that I can still use my account/sim card if I repay before 90days and 90days didn't pass yet. I was wondering that since my payment due date is 5th. If I pay money right n...
On iPhone…Go to Settings > Cellular > Cellular Data Options. Then disable the feature Enable LTE. Try logging on again. This work for me. Once logged on, you can turn Enable LTE on again. Things should be fine.
So here is the short of it. I had issue paying with my new cc. Bought vouchers and had trouble getting the funds I put into my account to actually pay for my plan. Then the funds were withdrawn yesterday and my account shows as being paid with no iss...
does your $60 plan include phone calls I make to canada from the u.s. ? i.e. when I am in florida, can I call canada free ?
Hello,How can I suspend my plan for one month. Then can I still have the promotion that I had before the suspension?
I made two payments one on the 30th of July and another one on the 31st of July. Both of them went through. So I should of had a Credit of $40.00. This is the text that I got from both days.Public Mobile here. Your payment has been successfully adde...
It's about time RCS takes place on Android phones. As per this source, Telus has rolled it out for Google Pixel 2, 2 XL, 3, and 3 XL. Hopefully, it will roll out to more devices soon. I have confirmed it is also available on Public Mobile and most li...
I've been trying to access my account however I don't know the password, I've tried selecting forgot my password and inputting the security question, it says it's sending an email however it sent it hours later at 1am. By the time I saw it in the mor...
I just set up my account and set up auto-pay and when I signed in to the self-serve account, it doesn't show the rewards. I am on the same plan type as my girlfriend who did get the automatic $2 reward on her account. When I went into payment, it sho...
Do we need a new thread for every customer that has received there 1GB Free Data. There have been numerous new threads regarding this Data Add on
Hi there, I have a Bell pre-paid number that I tried to port over to Public Mobile. I am already a Public Mobile customer and had a number/account with them. I clicked on the "Change Number" link and selected "Transfer a wireless number from another ...
I set up two phones last night. Both can send and receive texts, use data, make calls, but CAN NOT accept incoming calls. They go right to voicemail. Its been 12 hours, turned phone on and off.
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