Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,I just bought a Galaxy A11 (A115W). This phone is not on the list of PM compatible phones and I want to know why?
Hello, I have a Public Mobile plan that currently states that I have used 71 of 100 available minutes for outgoing calls, yet it will not let me make outgoing calls, saying 'Talk is not included in your plan. Any advice?
I had been logged in since about noon and actively reading and posting when I noticed that my posts had all disappeared. My last post showing was three hours ago.... and I noticed that my name was not in the Users Online.... all the time being logge...
Hi all, On the Self Serve, there is a pull-down menu in the Account# field: Can anyone tell me what use that pull-down serves? I realize the whole 'one account per phone number' thing, but is there (or was there ever) a way to view multiple account...
My son’s account is linked to mine and mine. I set his up under my account as i pay both. My credit card was going to expire so I updated it on my self serve page but his phone just cancelled. I assumed by updating on my account his would be fine as ...
If i ever get one, where will the refer a friend amount display on my self serve account? My current rewards section only shows one line for auto-pay and another line for community. Just curious where exactly i should be looking. Tks
Hi Dear Public CommunityI have had no phone service for the last few days. I have done all the basics to try to resolve it. Powered off, reset network, took sim out and replaced it, I checked my plan and the service is up, put sim in other phone to ...
Forgot to put call payment on replacement credit card and service was cancelled. How do I call or get help without my phone? Could a reminder be sent thru text that payment is being added to credit card so service continues ?
I entered my email for the BF promo and used the same address for activation, but never received the credit. Does the promo take time to appear? Has anyone else had this issue?
Thanks for any answers, as an aside, I have never experienced worse customer service in my entire 43 years of life on this Earth, I would share if I didn't think that I would be preaching to the (incensed and) converted. May God have mercy on Public ...
i want a soft copy of invoice for proof of residence
why when you ask a Mod for help ..hes online for 5 more minutes and the gone ? i have issues activating a sim card ..this is frustrating ...and this is not the first time this has happend
Any feedback greatly appreciated. JP.
I order a SIM card and never received
I just see the new ad for "Flash Sale. Get one month of free service." I am on a $15 plan now and just joined PM 11 days ago. First, I want to test the network single, and I am ok with PM single for my area. I can not get the deal for $5 for 6 months...
i think i have been charged 3 separate charges on my CC for activating my account ! . the same charges appears 3 times in my online BMO account for my CC transactions : please advise ! i did the math on what my CC balance should be, and it appears th...
how do i earn rewards im confused. like do you get a reward for asking a question
I keep writing the same question over and over again whether it’s with the robot or in the “community” and nothing happens or helps!I'm loosing my mind!I NEED TO SWITCH MY CREDIT CARD FOR AUTO PAY BUT I CANNOT SIGN INTO MY ONLINE ACCOUNT
any deal or something for family if we use 2 or 3 number ...?
So even since I start using public mobile many times my phone automatically calls the emergency number and then I have to explain to them that it was my phone problem, I did not call and I do not have emergency and have to give my information, I sear...
Hi everyone,I added the $0 Free holiday giveaway 500 min INTL long distance incl Can and US. I thought I could use this for local calling in Toronto as well but I got a public mobile text saying I had a few minutes left. Essentially I'm asking if the...
I am getting a new phone, cheap but all I need. It is a PACKARD BELL AIRPHONE 5000. I ordered it but just realized I should check if it is compatible and it is not listed on the list. What do I do?
Hi, I entered a friend's referral code and it showed a checkmark to indicate it was working but when I completed activation I was still billed the full amount. What can I do to get the credit I was promised and how do I contact a moderator?
I just switched providers today and it happened to be the beginning on my billing cycle with Public Mobile. How do I get a refund with Public mobile?
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