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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Bring back the "quote" option.

Without the quote option it is difficult at times to know what post is being commented.

Resolved! About my phone

Hi how do you no if my phone forward to another phone when I am on my phone I heard other phone pick up

Resolved! Plan change

Hello all, I have a question If I change the plan middle of the month from 40$ to 50$. I have to pay the difference 10$ or entire 50$. Please advice

Resolved! Retrieval of a sim reported lost

I found a Sim I previously misplaced and had reported lost.I need that line reactivated now as it is linked to my PayPal account and I can't find an option to restore the line (same number). Please what can I do?

Paid and still no service

I paid with visa debt and still have no service I also chaged my plan at the same time money has came off card so I dont no what to do

Resolved! Clarifications of Unlimited Talk Canada-wide needed

I purchased Unlimited Talk Canada-wide plan in Toronto (my # starting with 647), and I am planning to move to Calgary, so1. If I want to keep my current # 647, and my Calgary friend (her # starting with 403) calls me once I am in Calgary, will she be...

Resolved! Promotion plan

If there's a promotion plan, do we receive email from Public Mobile? Cause I can refer more friends to join.

Resolved! Can Data be Timed?

Hello, I was wondering if I can turn off data daily from 10:30 pm to 8:00 am? I do not want my child to be on the Internet during that time. Thank you, Angela

Resolved! Invalid SIM for New Activation

Hi all,I set my daughter up with a Public Mobile account last year but we had some issues so I needed to purchase a second SIM card before getting everything up and running. My phone's contract is done so looking to port my number over to PM but I'm...

Resolved! can we still ask a moderator during covid 19?

I don't see the questionmark anymore for asking a moderator a question. I have an account for our son i can't get into and need to either cancel it or get access to it.

Resolved! Both my vouchers WON'T WORK and I just tried to send in a ticket and IT WON'T LET ME

FINAL EDIT: My phone service is finally working again! Many thank yous to the mods who helped me out, and many thank yous as well to all these users who not only directed me to the mods, but pitched in with either helpful advice or kind words/acknowl...

Resolved! Charges

Need to speak to someone regarding charges on my credit card.

Resolved! I switched plans - but didnt recieve any community reward from past 3 months

I switched my plan from the old 3 month to a monthly. I dont usually usually get that much, but I received $0 this time for the 3 month period. I got the reward for my time at PM, and the autopay but never received and community reward. Has the rewa...

Resolved! Voice Mail not working

I have ported over my phone number from Chatr. My number shows on my phone now. I can call out on my phone via Public Mobile but if anyone calls me they get immediately forwarded to Chatr Voice mail and I cannot access their messages. How do I get m...

Resolved! Unlock iPhone 7 Plus

Hello, I recently bought a new phone and decided to sell my old phone (iPhone 7 plus). How do I unlock the phone that I sold? The person I sold the phone to can't use it until it is unlocked. Thank you.

Resolved! Payment Frequency

Hi is it possible to group the debit order. Ie if the plan is 25 dollars pm. Can you pay for may and june in one debit order of 50 dollars?

Resolved! 30 Promotion

Hi I submitted my email for the 30 days for $0 may 5-7 and then activated my SIM card however my credit card has been charged and there doesn’t seem to be a credit. Has the promotion been overlooked?

How can I check my 2 public mobile minutes? If I didn't put them on yet

More Robocalls?

I just transitioned from Bell mobility after being there for 8 years. I used to get spam calls once every week or so. I've been on Public nw for less than a week, and I'm getting several per day. I don't know how much control the provider has over in...

no data

I have having problem with my datano internet connection, phone call works finehappened a week ago as well?? service came back laterit is happening againwhat is going on?

You earned the April 2020 - Top 50% badge

Resolved! You earned the April 2020 - Top 50% badge

hi people!can you help me, I have got this in the letter-You earned the April top 50% badgeDo you know what it means?

usage history

First time in the community. Thank you in advance. Hope that you understand my question about usage history : It showed outgoing text date, time and an destination (just 4 digits shown but not known to where). No duration, data usage, type... and no ...

Can Not Send Picture Messages

I've been unable to send picture messages since I switched to Public Mobile nearly a year ago. My plan has data allocated and my phone has data enabled. I also believe I have the correct APN settings set. The weird thing is, everything else works, te...

2 number 1 email

Hi. Some how my email got linked to my daughters account and mine. I no longer can access my self service options only hers. Does anyone know a way that I could unbind my email address from her profile so I am able to access mine? Thank you very ...

Locked out

I am locked out of my online account ... can't even reset via "Forgot password" link ... please help!

Can’t register credit card

Hello. My 120 day prepayment came up for renewal but I have a new credit card expiry date. I tried to replace the old card with the new one with an updated expiry date, but I keep getting an error message that the card cannot be authorized. The b...

$15 plan with AutoPay

I have selected autoPay on my plan but this first month I only have 250MB even though i am supposed to have 250 more MB because I am on AutoPay. Does it now work for the first month to have the extra 250MB or how do i see if i get that?

self serve down?

I Just get a white page, anyone else? https://selfserve.publicmobile.ca/

Recharging my credit

I have purchased a number from Public mobile shop since december 2019 i didn't get chance to recharge it again, I am trying to enter my number in self-service.publicmobile to recharge online its not accepting the number by saying that its already act...

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