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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! no phone service only wifi

I signed my husband up for Public on June 12, thinking it might take a bit of time to connect to this service. It still hasn't connected although his phone says he's connected to the Public mobility network in the cellular settings. How do I get the ...

Resolved! Tx PC Mobile Number to Public Mobile

Hi, I just joined Public and I want to port my PC Mobile number over and it said to ask a moderator, can someone help me please? Thanks.

network problem

My plan is $25, comes with 1GB data, Apple mobile phone, but I can not use the data network

Resolved! Emergencies Alerts and PM

Hi All, I have spent some time reading and trying my best to understand how Emergency alerts work and I still have some questions.I understand that the phone has to be LTE capable. What I can't find the answer to is if it has to be ON an LTE network...

Resolved! My Galaxy A71 isn't getting security patch updates.

last month I bought a new phone, but I noticed that I wasn't getting any new updates which I am supposed to get. I went to Samsung customer support and they told me my carrier is supposed to push the updates. so can someone explain how I can get the ...

Cannot make out going calls!!

Hello, my moms phone is connected with Public mobile, it has been over a week that she cannot make out going calls, the message she gets is “you don’t have a long distance add on and this call is not covered by your plan”. Now my mom was in the hospi...

Resolved! Outgoing calls to NS that I did not make

When checking my usage on my account I've noticed several outgoing calls from my cell phone number going to 902 580 4001 in NS. I have never called this number nor do I know anyone in NS.Please disallow this outgoing call going forward since it's no...

Resolved! complimentary 1GB data add-on expired?

Hi, a while back I received a complimentary 1GB data add-on. I'm not sure what the exact name of this add-on was, but I could see it in my account overview for the longest time. Yesterday, I ran out of data on my normal plan, and was assuming that ...

Resolved! unlimited text and talk canada

I need to know which plan has unlimited text and talk for Canada.

Two Phones - One Account or Two?

Hi All,Just joined Public Mobile. I would like to transfer and register a second phone that was with the same provider and account. Can I add that phone to my new Public Mobile Account or do I have to create a second account for the second phone? Tha...

Resolved! Recent new customer to Public.

After a very frustrating year with Bell Mobility I decided to try PM. I must say I am very impressed. Service to date has been fantastic. I especially like the View my Usage page as it gives you a very detailed description of my phone usage. Bell did...

vioce mail

why you count as outgoing minutes when I hear the vioce mail , The plane is unlimted incoming call , vioce mail and texet .my phone #**********.

Reactivated SIM

I'm hoping to use my old PM SIM to reactivate my account - but its not workings - thoughts?

Is "MY Account" down??

Is it down. I only get a white screen on my iMac and iPad. Lower mainland BC.

Resolved! Unable to make long-distance call to Germany

Hello, I have purchased the $15 400-minute long-distance add-on and I wish to make a call to Germany, specifically, the Deutsche Bank international student help line at +49 (0) 69 910 10006. (I also tried their ordinary English information line at +4...

Getting started

Hi. I went through the process to activate my new sim card and choose a plan. On the final step, when I submitted my payment information, it processed for several minutes, then gave a generic error indicating I needed to logout. I verified that my...

Resolved! Delayed Reward?

Over the weekend I activated a new phone with my referral code around 930PM, though didn’t receive the reward until 12PM the next day. Is it typical to have a delay in receiving a reward?

only can make emergency calls only

I went to put time on my phone and it says emergency calls only. How do I put time on my phone when it says that.

Data Usage

I changed my plan 4 days ago from 4 gigs to 8 gigs and I still have 4 gigs

PASSWORD CHANGE

Can someone please tell me why I keep getting phone calls telling me that I have to change my password? I have no idea what this person is talking about and what password has to be changed and why? It would be nice if this robot could be more expla...

Resolved! Cannot make nor receive calls

I just connected with public mobile today. I transferred my phone # from Telus. Messaging is working but I am not able to make nor receive calls. The connection was done more than 8 hours ago

Free International Texts

Resolved! Free International Texts

When a plan gives me "free international texts", does that mean all standard text messages coming in and going out of Canada to anywhere in the world are free?

Resolved! Re: Receiving calls from Mexico

Just posted a similar question. My friend actually called his carrier who was told that my number did not exist. Did you ever resolve this?

Funds not showing updated balance?

So my renewal is on July 2nd. I have 4 dollars of funds remaining. I went and made a payment to cover the amount due. I never got any confirmation that the payment was successful. So I tried again but got a message saying that I already have enou...

Promo code

Hello. I am new to Public and seen there is a code that I can use (A reference code). Is there a place that people post these codes or would I have to get this code from someone? Thanks Andrew

Barely any service since switching from OnePlus 5T to Samsung A51

I live in an area where cell service should be great. All my friends on their different carriers have no problems, then theres me. I had a OnePlus 5t and maybe got 2-4 bars of service. I just switched to a Samsung A51 and now I have no bars and st...

Cannot make outbound call to local number

Hello, I hope someone can help me please.I have unlimited provincial plan. I can make outbound calls to everyone in Ontario, except one local number with area code 647.It says " you dont have an active addon, this call is a long distance"I tried rem...

Resolved! In the $50 plan the unlimited talk Canada and the United States does that mean you can talk from the

In the $50 plan the unlimited talk,Canada and United States does that mean you can talk from the United States as well to Canada?

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! no phone service only wifi

Resolved! Tx PC Mobile Number to Public Mobile

network problem

Resolved! Emergencies Alerts and PM

Resolved! My Galaxy A71 isn't getting security patch updates.

Cannot make out going calls!!

Resolved! Outgoing calls to NS that I did not make

Resolved! complimentary 1GB data add-on expired?

Resolved! unlimited text and talk canada

Two Phones - One Account or Two?

Resolved! Recent new customer to Public.

vioce mail

Reactivated SIM

Is "MY Account" down??

Resolved! Unable to make long-distance call to Germany

Getting started

Resolved! Delayed Reward?

only can make emergency calls only

Data Usage

PASSWORD CHANGE

Resolved! Cannot make nor receive calls

Free International Texts

Resolved! Free International Texts

Resolved! Re: Receiving calls from Mexico

Funds not showing updated balance?

Promo code

Barely any service since switching from OnePlus 5T to Samsung A51

Barely any service since switching from OnePlus 5T to Samsung A51

Cannot make outbound call to local number

Resolved! In the $50 plan the unlimited talk Canada and the United States does that mean you can talk from the

iphone "my number"

International SMS

couldn't pay automatically

where can i see my international long distance min...

e-sim roaming in USA