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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 39726 Views
  • 150 replies
  • 39 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 50610 Views
  • 182 replies
  • 30 Bravos

Resolved! Outgoing calls

Hello, I have a Public Mobile plan that currently states that I have used 71 of 100 available minutes for outgoing calls, yet it will not let me make outgoing calls, saying 'Talk is not included in your plan. Any advice?

aaronlbower by Great Neighbour / Super Voisin
  • 1143 Views
  • 4 replies
  • 0 Bravos

Resolved! My posts are disappearing!!!

I had been logged in since about noon and actively reading and posting when I noticed that my posts had all disappeared.  My last post showing was three hours ago.... and I noticed that my name was not in the Users Online.... all the time being logge...

RosieR by Mayor / Maire
  • 5800 Views
  • 59 replies
  • 0 Bravos

Resolved! Account pull down menu on Self Serve

Hi all, On the Self Serve, there is a pull-down menu in the Account# field:  Can anyone tell me what use that pull-down serves?  I realize the whole 'one account per phone number' thing, but is there (or was there ever) a way to view multiple account...

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HALIMACS by Mayor / Maire
  • 1166 Views
  • 7 replies
  • 2 Bravos

Resolved! My son’s account

My son’s account is linked to mine and mine. I set his up under my account as i pay both. My credit card was going to expire so I updated it on my self serve page but his phone just cancelled. I assumed by updating on my account his would be fine as ...

Armor by Great Neighbour / Super Voisin
  • 1167 Views
  • 9 replies
  • 0 Bravos

Resolved! Refer a friend

If i ever get one, where will the refer a friend amount display on my self serve account? My current rewards section only shows one line for auto-pay and another line for community. Just curious where exactly i should be looking. Tks

Spudster by Deputy Mayor / Adjoint au Maire
  • 980 Views
  • 3 replies
  • 0 Bravos

no service message

Hi Dear Public CommunityI have had no phone service for the last few days. I have done all the basics to try to resolve it. Powered off, reset network, took sim out and replaced it, I checked my plan and the service is up,  put sim in other phone to ...

ronallan by Great Neighbour / Super Voisin
  • 642 Views
  • 3 replies
  • 0 Bravos

How to pay.

Forgot to put call payment on replacement credit card and service was cancelled. How do I call or get help without my phone? Could a reminder be sent thru text that payment is being added to credit card so service continues ?

HellenM2312 by Great Neighbour / Super Voisin
  • 838 Views
  • 6 replies
  • 0 Bravos

Resolved! BF Promo Not Applied

I entered my email for the BF promo and used the same address for activation, but never received the credit. Does the promo take time to appear? Has anyone else had this issue?

Resolved! Mod

why when you ask a Mod for help ..hes online for 5 more minutes and the gone ? i have issues activating a sim card ..this is frustrating ...and this is not the first time this has happend 

tazpolish by Good Citizen / Bon Citoyen
  • 1037 Views
  • 3 replies
  • 0 Bravos

SIM card

I order a SIM card and never received

caddis22 by Great Neighbour / Super Voisin
  • 1065 Views
  • 8 replies
  • 0 Bravos

Resolved! Flash Sale. Get one month of free service.

I just see the new ad for "Flash Sale. Get one month of free service." I am on a $15 plan now and just joined PM 11 days ago. First, I want to test the network single, and I am ok with PM single for my area. I can not get the deal for $5 for 6 months...

kaytus by Town Hero / Héro de la Ville
  • 1147 Views
  • 6 replies
  • 0 Bravos

Resolved! confused

how do i earn rewards im confused. like do you get a reward for asking a question

missk27 by Great Neighbour / Super Voisin
  • 1096 Views
  • 6 replies
  • 1 Bravos

Resolved! not getting any answers here!!!!

I keep writing the same question over and over again whether it’s with the robot or in the “community” and nothing happens or helps!I'm loosing my mind!I NEED TO SWITCH MY CREDIT CARD FOR AUTO PAY BUT I CANNOT SIGN INTO MY ONLINE ACCOUNT

Resolved! family plans

any deal or something for family if we use 2 or 3 number ...?

davinderkaur by Good Citizen / Bon Citoyen
  • 1935 Views
  • 10 replies
  • 1 Bravos

Random Emergency number dialing

So even since I start using public mobile many times my phone automatically calls the emergency number and then I have to explain to them that it was my phone problem, I did not call and I do not have emergency and have to give my information, I sear...

Resolved! Does holiday giveaway cover local calls?

Hi everyone,I added the $0 Free holiday giveaway 500 min INTL long distance incl Can and US. I thought I could use this for local calling in Toronto as well but I got a public mobile text saying I had a few minutes left. Essentially I'm asking if the...

Vicky11 by Great Neighbour / Super Voisin
  • 1704 Views
  • 7 replies
  • 0 Bravos

Resolved! Referral Code Entered, Billed Full Amount

Hi, I entered a friend's referral code and it showed a checkmark to indicate it was working but when I completed activation I was still billed the full amount. What can I do to get the credit I was promised and how do I contact a moderator?

unpaidShill by Great Neighbour / Super Voisin
  • 977 Views
  • 5 replies
  • 0 Bravos

Switched providers, trying to get refund

I just switched providers today and it happened to be the beginning on my billing cycle with Public Mobile. How do I get a refund with Public mobile?

almo89 by Great Neighbour / Super Voisin
  • 1477 Views
  • 4 replies
  • 0 Bravos
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