Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello!I was just wondering if I would still be able to receive text messages if I were to travel abroad. Outside of the US and Canada. Or is that beyond the coverage range? Thank you!
Hi, I saw that the "2GB bonus for the next 12months, $25+ plans" flash sale is supposed to be until April 15 (today) at 8:59PM PST (11:59PM EST) from this post https://productioncommunity.publicmobile.ca/t5/Announcements/FLASH-SALE-2GB-bonus-for-the-...
Hello, I've just ported my number from Call Centric (a VoIP provider). A representative from Public Mobile called to confirm the company name and advise that the port would complete on Wednesday (today is Friday). On Wednesday, as expected, I receive...
Hi there, am I able to change to a specific number? I've looked through the options dozens of times in the "change my number" section. I was one digit off one time!! It would be great to be able to type in the number that I want to see if it is avail...
Transaction History page is not showing the exact amount deducted. It does not have the tax and processing fees information. I need the information for reimbursement purpose.
I have been trying for 4 weeks to get answers to my questions. I have sent out messages for help. I get a reply from an agent asking me to verify my account. When I respond to all the questions no one answers me after that. I have multiple messages i...
Hello there,I can not receive any OTP short codes from facebook after porting from Fido to Public Mobile. I need help so that I can get my otp codes again. My cell number is 604-900-9091.Thank you
Hi I have a vocher but every time I try to pay by vocher it does not accept it. Can someone help me please. I had the same problem last month. Thank you Naz
Is the Google Pixel 6 compatible with public mobile. My IMEI isn't compatible with freedom so I'm wondering if it might be compatible with public. I'd appreciate any help. Thanks!
Hello, How can i open my account under my email [email protected] because i need to upgrade my connection but i forget my password and security questions, can you call me to my phone xxx xxxx. Edit by Dunkman: removed personal information
I starter my account on 25th of the month a while ago, why is the payment talen EARLIER each month: for ex. 10/18/21, 11/17/21, 01/16/22, 02/15/22, 03/17/22.What is the explanation for this "mobile" avcounting method?
Hi everyone,Every 2 days I get a scammer message as follows:"Over $350 per day! Online work from home! Paycheck every day! Work remotely from the comfort of your home and receive your paycheck every day! No experience needed, no boss over your should...
Hello, I have returned my phone which I bought from PM. I have asked for a replacement. It's one week since it has been delivered to the return address. How would I know the status of my replacement?
I can't login to my account. It says "Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance."Do you know how to contact them.
The past 3 weeks I've been experiencing terrible reception. I've never had this issue in the past 2 years using this service, it just started happening often in the past 3 weeks. I would drop down to 2 bars regularly. A few calls dropped, but most ti...
Hello i cant login to my account. Either the user name is not working or the password reset option. I’m so confused need help to login . Please let me know how can I do rhat ? thanks
Im having trouble making calls to a 639 area code which is new in Saskatchewan i dont have an problem phoning the 306 area codes in Saskatchewan any help out there
Any chance anyone can help me how to improve the data on my phone? i can’t even watch a video without it stopping ever 5 seconds and searching takes forever. It’s always been like this and now tempted into looking for another plan
I suppose that the 10 days//20$ option (calls + SMS + 250 Mo) does mean that the voice calls AND the written SMS are unlimited?Who can confirm?Thanks in advance.
