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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

does public mobile offer LTE data?

Hello, my few friend wanted to change to public mobile but they wanted high speed LTE data? does public mobile offer LTE data?

Resolved! US roaming question

Hi There I have heard that my friends had issue with US roaming ADD-ons, I will be traveling in next few weeks and whant to understand worth buying addon from PM or go with T&T prepaid card there. Thanks in advance!

$10 off 6 months promo not showing in my self serve account

I signed up two phones on Saturday on $35+ monthly plans. One of them applied the $10 off 6 months promo immediately and it shows up in the self serve account, but the other one didn't apply it yet and it isn't showing up on my dashboard either. Does...

Resolved! Text and roaming plan add ons

Can I text or call from Maui to Canada? Can I receive text or calls from Canada while in Maui?

Resolved! Razer phone 2 compatible with Public?

Hi, I was wondering if the razer phone 2 is compatible with the Public network? Here is the information i found related to the network compatibility of this phoneTechnologyGSM / CDMA / HSPA / LTE2G bandsGSM 850 / 900 / 1800 / 1900 CDMA 800 & TD-SCDMA...

Resolved! Ran out of data.. how to add before billing cycle refresh?

I ran out of data, so I went to "plan add ons" and choose $10 for 200 mb. I paid for it now, (my billing cycle refreshes in a week). I went back to the main page and under Available funds I see "$10" but under "my data" it shows me as fully consumed...

How i can register my account?

How I can pay my mobile number?

Resolved! Can I get refund on overpayment?

On Nov 14, I was trying to fund my account using my credit card but kept getting error messages. I attempted 4 times..and next day to my surprise I found out all attempts went through and I was charged 4 times. Now I am left with a big credit balance...

Resolved! Personal referral codes

Hello,This may be a silly question but I would like to confirm before sharing my code.Prior to joining public mobile, I had asked a question in the community and numerous people private messaged and responded - randomly offering me their referral cod...

Resolved! Plan data rollover

Hello,I'm in my first month at public mobile having activated $35 plan. With autopay, I have 1.5GB but I'm not a big data user except once in awhile. If I only use 1GB, or less than that, will the rest of it rollover to the next month, and so forth? ...

Resolved! https://selfserve.publicmobile.ca/ only white blank screen

https://selfserve.publicmobile.ca/ only white blank screeni tried 2 different browser + 1 just installed - only white blank screentried on 3 different phones - only white blank screentried on LTE - only white blank screen

My account log in issue

Anyone having issues signing into "my account"? Everytime I try to sign in it just takes me to a blank white page. I've tried switching from Safari browser to Chrome and I'm getting the same thing.

Resolved! autopay

Business Incorporation visa card will not work for payments. This card works everywhere else like Amazon and stores. Personal card will work for payment. Why does Business card not work?

Resolved! Rewards not applied two months in a row

Getting the same message two months in a row. Issues applying some credits.

Resolved! need to verify a simcard

i was with public mobile before i switched to telus. now i want to switch back but i don't know if the simcard i've kept works for public mobile. can't reach a human to help. what should i do?

No Reception

I have friends who are travelling from Alberta to Ontario and from the Saskatchewan border on, they don't have any service. Does anyone know why?

Account credit

Resolved! Account setup

I started setting up my account and got to step 2 but accidentally hit previous and it sent me back to step one and now it won't let me sign in and says my sim is invalid

Threads going off topic

Oracles please feel free to move this thread to the lounge as you feel fit. It seems as though a new category needs to be created to deal with community topic issues that are related to public mobile (as this is pm's community forum) that are phone ...

Resolved! rewards not applied

Hi,At my last payment in October, I received an text message from Public Mobile saying there was a problem appling my $3 worth of rewards but that a credit was issued and so it would be rectified on the next payment. Fast forward to my next payment ...

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Charged twice for signing up

I've been double-charged for signing up.I tried looking for a way to contact publicmobile but there is no contact information, anywhere. The ticket submission system on this site is literally broken. It does not work. It keeps giving me errors despit...

Can't receive picture via mms

I have a lg v30 with public mobile for 3 years. I was able to receive picture via mms but now it's not working anymore since an update a couple months ago. The apn is properly set and my account is active. I'm not sure what to do next...

Resolved! Money taken from account but no account activation

Hi, I completed the activation for my new sim card and it was all good until the last page it said an error occured but to log into my account, however it says my account is not registered. But the money has been taken from my account to pay for my ...

Payment Issue

"Unable to Process Transaction: Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged." Having trouble processing my payment. Account is currently suspended. Than...

Resolved! Plans

Hi, currently have the $50 - 6+2G data plan but don't need nearly that anymore with the addition of wifi at home. This plan seems to be the only one that includes US calling...am I right? Would like perhaps everything the $50 plan has except maybe 2G...

Resolved! Account suspended, auto-pay not working

Recently came back from vacation, and found out that my account has been deactivated/suspended due to insufficient funds -- I cannot make calls or use any data. My auto-pay has been active for years now, and for some reason it isn't working for this ...

Resolved! $20 referral credit

Is this limited to one or can you earn multiple above your balance owing etc?

log in disabled

Hello, I have been with public mobile for some time, however my credit card info. seems to be out of date. My phone has not worked for some time, not sure how long it has been. I bought a new sim, since the old phone/sim are lost. Can you tell me if ...

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