Community

Resolved! Moderator Wait Times

Hi,I just sent the moderators a private message. Does anyone know what times are like today? Thanks

Resolved! paid for phone number service was not connected want refund

Resolved! Auto payment not accepted

My auto payment all of a sudden stopped working and now my service has been suspended. I tried removing my card and reading it but now it will not let me and I have no options to pay. Not sure what to do, my card and address etc. Were all correct. 

Resolved! Data usage

Hi, On June 14, 2021, I got a message from Publicmobile that my package data has been used up. That’s while my cellphone hadn’t been and was not being used at least for a 3-4 hour period before that message, and as I checked my cellphone after receiv...

Resolved! Fax machine squelch sound at beginning of calls

Anyone else experiencing this? When I dial a number sometimes between when it rings and when the call is answered I hear a large loud constant irritating non stop squelching sound similar to that of an old fax machine.  Sometimes it is after they say...

Resolved! Referral Rewards

When I signed up, there was a choice to use a referral code that I received from my brother and also one that I could’ve used to receive a $50 credit. Since I’m a nice guy, I chose the referral code that should give my brother a $50 credit. However, ...

Resolved! Charged Twice for Activation.

Hey all, Would anyone be able to help with an apparent double billing issue?I set up with the $35 dollar plan on Jun 16, and noticed in my banking history (paid with visa debit, autopay set up) that I have been charged the initial activation fee of $...

Resolved! Im moving from edmonton to Bc, how do i keep my usage...

hey community, when my friend who has public mobile visited the place i am moving to they couldnt use there service there, we have the same plan. i am moving there in 4 weeks. Edmonton to boston barr, BC. Do i need a different plan to roam?  thank yo...

Resolved! service not working properly

Hi,I just set up a phone for my kid and we did transfer the number over from another provider. He did get a message from the provider and he typed YES for the switch. his service ended immediately.It took a bit but is now connected to the network. Ho...

Resolved! Re: Monthly charges

my email in my account: xxxxxxxxxxxxxxxxx not working i need to add my new email address: xxxxxxxxxxxxx this i unable to add in my accountand i cancelled credit card which is in my account, now i want to add in my account new credit card number, this...

Resolved! Cancelling my account

Hi there, I want to cancel my account could you please let me know how I can cancel it? 

Resolved! New number, No incoming calls or data

Hi,  Just activated new SIM and got a new number. I currently cannot receive incoming calls or access data. I can only call others. Help.

Resolved! Can't text, or use data

I tried all the tips from the website, APN and selecting the network but my texts and data will not work. I have the 25$ plan and got the phone thru public mobile. Calling works just fine so im not sure what to do at this point. The phone is an LG K4...

Resolved! Paying my Bill

I want to make a one time payment with my debit card through my bank. Can this be done? My credit card is being replaced and will not arrive for another week. If my payment is late do they cancel my service?