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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Problem recieving calls ans messages i

I am noy able to recieve calls and text messages . I can make a call and even my data is working.. kindly resolve the issue. I have tried everything

I gb extra add on.

why i cant connect on the internet even i purchases 1 gb data on. Please activate.

Resolved! Need to change the email address on the profile

Hi I need some help on changing the email address on the profile. I got a Public mobile SIM/number this afternoon but at the time of registration, mentioned wrong email address and now need to change it in my profile. Though I can access the self ser...

Ushinning F200

Will the Ushinning F200 work for public mobile?

Invalid sim

Hi I ordered a pm sim card. It arrived today . I tried activating online and it says Invalid sim so I was unable to create an account . What do I do ?

Issue with submitting tickets

I'm new to Public Mobile and I'm having an issue submitting tickets. I fill out everything but the button on the bottom is still greyed out and not clickable. Am I doing something wrong?

How to earn community points?

Hi everyone, I'm new to Public Mobile and I'm wondering how often or how many posts do you need to post to earn $ off your plan? Thank you.

Resolved! What data gets used first

I have "Black Friday" promotion data and regular data with my plan. Which one of these gets used first? I find it hard to figure out if how much data I actually have left using the self serve system.

Cell phone says land line number is not connected

I am exhausted to literal tears here guys. I've done everything! Including changing my number 3 times. My landline works, (it's been tested) but if I dial my land line on my cell, it says number not connected. You can even dial out on the land line. ...

Multiple billing

A total of 33.9*3 was deducted in AUG 14，2020 , and repeated deductions were deducted 33.9 * 2 = 67.8. How to do ?

Resolved! Two phones ARE linked on one account..

We activated our phones through a PC kiosk. The rep linked our two phones to one account.Problem... we only have access to the first number to change/update plans. second number is frozen in time and I now need to top up data for this month. Secon...

Forgot email and pin

Trying to pay my public mobile phone number have enough money in there but plan won’t activate. And forgot all my info to get into my account. How can I reset this? Please help, been without a phone for 2 days!

Resolved! Found better deal from other carrier, can we bring it to Public Mobile

Does Public Mobile do "price match" kind of thing when other carrier has better deal?I found a $20 1.5GB unlimited call and text from freedom mobile. But I don't want to switch to a new carrier. So if Public Mobile provides the same deal, that would ...

Rewards

International texting to Russia does not work

I moved from Rogers to Public Mobile last week, and since then my relatives in Russia no longer receive texts from me. I am on the 25$ plan which says it is supposed to include unlimited international texting. Do I need to do anything to activate tha...

1000 min bonus ?

Are 1-800 outbound calls counted?

Hi!I'm new PM user on lowest plan with 100 outbound minutes.Just wondering if 1-800 outbound calls counted against these 100 minutes?I called 1-800 number yesterday and noticed my counter didn't go up... Thanks!

Resolved! Pay the bill

How can I pay the bill ?i forget the PIN number

payment and plans

Hello PM I am just wondering about the payments, when choosing to pay do you have to choose,- the Amount due or- (Enter the desired amount). Knowing that the amount owing which is $30 the reward payment amount $ 19 is two different figures( amount)...

promotional deals

Resolved! promotional deals

as an existing member am I able to change my acount when promotions come out or are those only for new customers?

Resolved! Feedback on the self serve website amount owing

It would be much better to have that giant amount owing to include the discounts to see progress how much is saved Thanks, Serge

Resolved! I want to change my phone number but ...

Hi, I am living in Edmonton and I would like to change my phone number, my question is could I select any 'city' area code within Alberta or I must select Edmonton area code? I personally prefer to select another city area code within the province to...

Network not working

I top my account and I try to use google search it’s telling me no network? I‘ve submitted a request to help desk but the response will be in the 48 hours . I need to use my phone now not 48 hours ? Any help will be appreciated,thanks?Abe

Resolved! Successfully activated sim later showing not registered on the network

I just activated a new sim and it worked. After few minutes, it is showing not registered on network. Now I can't call or send sms. Please somebody help

Resolved! Can someone clarify the plans info: Unlimited Talk Canada & US ⁶ Unlimited International Text

Can someone help me out trying to get these fine details straightened out.I am thinking of getting the $50 plan that comes withUnlimited Talk Canada & US ⁶Unlimited International Text and Picture MessagingDoes it mean I can call anyone in the USA and...