unable to verify my credit card information?

[Blessedwon]

I'm just trying to reactivate my $25/month plan but I'm getting the "we are unable to verify your credit card" error.  Please advise.

[JL9]

Did you recently get a new card with a new expiry? Or are you a new customer?

[darlicious]

@Blessedwon 

Oh well....contact customer support and keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[JK8]

@Blessedwon 

If you are locked out contact a CS Agent:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Blessedwon]

Thanks for the info. Unfortunately I read your reply too late and tried with the same card more then 5 times. Looks like I'm locked out. I even tried it from my cell phone.....

[darlicious]

@Blessedwon 

Use the following method:

1. Clear your browser.
2. Reboot your device.
3. Open one tab only.
4. Use secret/incognito mode.
5. Firefox, chrome, safari or Microsoft Edge work best.
6. If all of the above fails change your device.

You are only allowed two attempted payments before having to wait out one full hour. Do not attempt more than 5 tries with the same card in a 24 hour period or it will be fraud locked and you will have to contact customer support.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include in your private messaging only your full name, address, email, phone # and 4 digit acct pin #.

[JK8]

@Blessedwon 

Clear your browser cache/history, then open a new window in incognito. Use chrome and then edge.