[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Quebec ONLY: $35 for 20GB
More Quebec only deal for others to jealous with $35 - 20GB @ 4G speed. BUT be careful, this is a Quebec calling plan (not even Provincial calling). Plan details:20 GB Data at 4G Speed¹4G Speed¹ up to 100mbpsUnlimited Quebec minutes and messaging+Ea...
Resolved! Issue accessing some websites
Hello,I've been unable to access links (e.g. from Outlook e-mails) and some websites for the past week. Even links from Google searches won't open on my Android phone. I've tried with mobile data on and off. Same problem when I'm on my home wi-fi. ...
Resolved! Can I have my verification sent to my email instead of a text? Trying to log in and i dont have SIM
I'm in a country where my sim card doesn't work, I need to log into my public mobile account but my verification code is sent via text and I can't get it (no sim). Is there another way?
Resolved! Package upgrade
Will I loose any balance of International Minutes if I upgrade my package?
Resolved! connections
my card was comprimised,i got it reactivatted,made my payment to pm, but talk doesnt work,only texts
Resolved! ESim question
Noticed PM advertise $5 for an eSim - I thought that Esims are digital. Also can any phone use an esim. I have an older iPhone 8 .
please help! @cs_agent
@CS_AgentHi! Please help me! Could you please send me a private message? Can you please send me a phone transfer confirmation through email? I somehow missed the first one when I changed my number on the 19th. I am asking for email please because I c...
Phone service
I need payment taken out so my phone works.
Plan $39 20gb
Merged similar threads
New activation process and referral code entry.
Do we have any screen prints from start to finish? Showing where the referral code goes.
Public wanting to complete activation when already complete
I have completed my activation with public mobile. I was in my account and verified everything. Couple hours later when I try to log into my account, it wants to complete my activation that has already been complete. I have no way of logging into my ...
Auto pay questions
When do you start receiving money off for auto pay and where to see this in the app?
Why isn't customer service up to date?
It's been a couple of weeks and I haven't received the SIM card. I keep getting told by reps here to buy a one at a kiosk and to request for reimbursement. I've been to two kiosks (Koodo, Telus), and both were confident that Public Mobile no longer ...
Can't make voice calls+
Getting error when I try and make a voice call - "7B1 your phone is not activated on the network". I can receive calls but incoming calls says no caller ID. I can text, use data, email, etc. - just can't call out. Keep getting error message when t...
Resolved! Plan up grade before cycle renewal date.
My payment cycle is due on June 23, 2023. I up graded my plan on June 20,2023. I was charged the a the $40 of the new plan.Will I be charged again when my plan end on June 23, 2023, and will use the new data and mints i just paid for? Or Will the pay...
Resolved! Will changing plans cause me to lose my loyalty points?
I want to change plans - will I lose my loyalty points if I do? I currently receive $2 auto-pay and $3 loyalty.
Resolved! Unable to access my data
Hello.I have an Android 11 phone with a newly activated Sim. I can send/receive phone calls and text messages without any issues. However, I am unable to access my data. For example, trying to access the Internet via my data, phone indicates no Inter...
US roaming not working
I purchased US roaming Data. My plan show the plan. When I arrived US, I turn on the roaming, restart the phone many times. And still not working! I changed the network to T-mobile and still not working. Restart the phone again and still not wor...
Resolved! Probably a dumb question but......
I initially missed out on the $39 for 20 gigs deal, so last night I finally bit the bullet and paid $44 for 30 gigs and today the other deal came back. Can I switch without having to pay again? Can they just switch the plan and transfer the payment t...
Resolved! Subscription
I got the lowest one for my kid. Realized you didn’t get to text. So went to the next one up in two hours. I’ve been charged for both plans. How do I solve this? I can’t submit a ticket to save my life
Resolved! I bought the card already
I bought the SIM card already and I have it with me,when is the latest time I can transfer my number over to public before the coupon ends
My account
I'm locked out of my account. Tried several times to change passwords and always says password and email doesn't match
Resolved! Need PUK
Hi @ Moderator_Team1 @ Moderator Need PUK for my other Phone as I am locked out.Please let me know the process to fix it.Thanks in advance.Regards, edited by computergeek541: removed taggoing of incorrect members (none of the tagged usernames are mo...
Resolved! International Card
@CS_Agent Can I get pre-approval to use an international Mastercard?
Resolved! I can’t login
I paid and got new eSim and plan,but system continues to send 6 digital code to my old phone number , I can’t login to my account.please help me.
Resolved! International
Will this sim/esim work internationally for receiving text messages ?And how do I get an esim please?like to cook
Resolved! How do I pay a bill early?
The only options are redeem voucher or add funds and no option to pay. The reason I want to pay early is even though we are set up for it to be paid automatically, it never goes through and I find out by learning that my phone isn’t working and freak...
Text messages not being received
@CS_Agent: I have not been receiving text messages from a number of people by they are receiving my messages.
Resolved! enable call forwarding
I am looking for assistance as I have been told by You Mail (who we use for call forwarding) that I need to call Public Mobile and have them enable call forwarding feature again as it is currently not working. You Mail unable to assist as the problem...
Resolved! I can't log in my account because there is no way the security code
My phone is suspended now and I want to unsupend it again. But there is no way to get the security code neither undo the two step authentication because I cant log in!. I can get an email for authentication but there is no option. Is there any way to...
