Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Sim not working just did port from koodo 12 hours ago any suggestions ?
I'm trying to purchase a phone plan (because they're so cheap!). I just paid for a SIM card, but I can't buy the plan without the Sim number in my hand, how do I buy the cyber Monday deal?
My phone is giving the above message when someone tries to call me and the call doesn't connect. I can call out but my call ID isn't showing up. Been a PM customer for several years and no issues till now. Plan was just changed yesterday. Payment was...
Is there any way a customer support agent can answer me? It has been hours during their business time and no one will get back to me. I have submitted a ticket and sent multiple private messages and nothing.....I need someone to get back to me asap a...
i have 2 dollars loyalty which needs to be shown on payment and my 2 dollar reward so deduct 4 from my top up bill
Did anyone give up porting their number out of Public Mobile due to the frustration of calling and dealing with their porting department? First of all, their SMS message never comes. Then, if you call the porting department, you get put on hold for a...
Switched from Koodo this morning, which seems successful since they cut off the old SIM card. But the new PM SIM is still not connected until now, tried submitting tickets and personal messages but not a single word back from the support for the enti...
My daughters cell phone isn’t working because the credit card expired and we no longer have access to the email we set it up with. I’ve been trying to have someone change the email to mine or at least update the expiry. I cannot get anyone to actuall...
I can't to seem to find my messages. When I place tickets, the page it takes me to say access denied, you do not have privileges. Can someone help me as I'm still waiting on an issue with PM.
a new account do not know how
i switches to another carrier today and my old phone number (from public) is not transferring over
How do I change my plan? The account page does not have a way to do that.
Anyone else have a problem with the Black Friday promotion of $40 with 15 gb ??? I clicked “Change plan on renewal date.” A few days after my renewal date I checked back and saw my plan was not changed and I was kept on my old plan.
Good evening, How come I cannot use the promo code 20OFFMONTHLY for cyber monday? Is this for new users only?
I am leaving Public Mobile and there was an issue with porting out to Koodo. They require my account number again, and now when I try to sign into my PM self serve, my login (which I am confident is correct, used it yesterday to get my account number...
Changed my number, except phone not working and number I am supposedly to have someone else has.Also how do you contact a rep to have problem solved.
Bonus Data for setting up Auto Pay --- Is this no longer???I see it is missing on the plans pages as is unlimited inbound for the $15 plan.
I turned off pre authorized payments, But I am looking into how to remove my credit card and cancel my services. Looking to reset this phone and sell it
PM deals 20GB data for $35/mo. For a limited time, save $20/mo. on our $55 plan for 15 months. Koodo deals 50GB for $45 for 24 months.+FREE iPhone 11 with the Tab for 24 months. why PM not doing like that deal why @J_PM...
I need a number in order to get my public mobile numbers ported out…does anyone know who to contact
sent to wrong email address, should be the one I use here
My wife got a text to get a upgrade to 20 gb of data and upgrade to 4G for $45 month. Wondering why I didn't get the same text?
Hello, I tried to make a new phone number with a new SIM card but I cannot activate that with all of my credit cards. I can use my credit card well on another site so I'm not sure what the wrong is. Please check that issue. Again, I cannot sign in ...
I am trying to enter a new SIM card number in my existing account, but when I try to update it just clears the number. I am wondering if I need to suspend the service first and then reactivate, then will I be able to update it?
I need a phone number to call so I can speak to a sentient human being in a timely fashion who actually works for Public Mobile. How can I speak to a human being TODAY and not “within a day”? My issue is time sensitive and related to my account/payme...
Hi,My hearing aid clinic tried to call me numerous times, but their phone number doesn't get through to my cellphone. I see no missed calls or anything, and all they hear is a weird beeping noise instead of reaching my phone. I looked through all my ...
Hi everyone ! is there any 4G plan below 40 $
Hi, I want to transfer my freedom mobile number to public mobile. I already have a public mobile sim and plan. When I try to enter the freedom mobile account number, it does not accept the 'DBC' part of the account number. What should I be entering...
-(-20) = +20 ?Is this something I did wrong or something incorrectly coded? I doubt I would be the only person this would impact.
I recently changed my plan from $25/month to $50 because I wanted data. Then I seen you had a better plan for $5 a month more. I thought I would only have to pay the difference between plans. But I was charged 3 times. $25, then $50 then $55. This is...
