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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12328 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23345 Views
  • 183 replies
  • 25 Bravos

Can't call

I just bought a SIM card and set it up. I also bought a plan and received a new phone number. I entered my new phone number into my phone but whenever I ask someone to call me it just takes them straight to my voicemail(in which I can't access). I al...

Rikuesque by • Great Neighbour / Super Voisin
  • 623 Views
  • 5 replies
  • 0 Bravos

Resolved! Change of Cell Number

All I wish to do is change my cell number. I currently am with Public Mobile and I am staying with Public Mobile. I just want to change my phone number. I tried to do it using the Change Number link, but it never works. What am I missing?Cheers

bwilms by • Great Neighbour / Super Voisin
  • 1190 Views
  • 18 replies
  • 0 Bravos

RTT

I can’t seem to activate the RTT (real-time text) accessibility feature with Public Mobile for some reason. When I go to the RTT/TTY set-up in my iPhone, the RTT doesn’t even show up. Any suggestions?  

baers by • Great Neighbour / Super Voisin
  • 639 Views
  • 3 replies
  • 0 Bravos

Moto g9 power or g power

Looking to buy a phone for the wife. Considering the Motorla G9 power or the Motorla G Power (2021) The G9 power spec wise is the better phone. However the G power (2021) supports all PM frequency bands. The G9 power only supports 3/5 4g bands. Missi...

dj_simms by • Good Citizen / Bon Citoyen
  • 942 Views
  • 12 replies
  • 0 Bravos

Resolved! How do I update credit card for autopay

Hello, I am wondering how I changed my credit card info for autopayment? I am signed up for autopay but the credit card that is on file for autopay has changed. I can't figure out how to change the credit card I have on file.

courtneyf by • Good Citizen / Bon Citoyen
  • 941 Views
  • 6 replies
  • 0 Bravos

Resolved! switched providers, will I get a refund?

Hi there, unfortunately i had to switch providers recently, was wondering if I'll get a refund for any monthly fees that I won't be able to use

OKJoy by • Great Citizen / Super Citoyen
  • 948 Views
  • 13 replies
  • 1 Bravos

Resolved! Any way to get specific data logs

I have an iPhone 11 and I'm on the $15/m plan with 250MB of data. Over the past few months, my phone occasionally uses a large amount of cellular data that is categorized under "System Services → Documents & Sync". Recently my phone used up my entire...

Gene_Parmesan by • Great Neighbour / Super Voisin
  • 1108 Views
  • 7 replies
  • 0 Bravos

About payment

Hello there, I just paid a payment for $50/month Canada wide. But I checked my overview still not updated yet. Could you change it to the new plan now ? Thank you very much.

Customer Service

Why doe public  mobile refuse to contact you in person to resolve issues with service 

Rob6116 by • Good Citizen / Bon Citoyen
  • 1555 Views
  • 28 replies
  • 0 Bravos

Resolved! Number transfer issue

I’m trying to have my Telus number transferred to public mobile. I have followed the steps but nothing has happened. Gone through the process twice now thinking I might of missed something but all I’m left with is a ticket number and “our moderator t...

neilwalser by • Great Neighbour / Super Voisin
  • 1071 Views
  • 11 replies
  • 1 Bravos

Resolved! Cell phone calls are slightly laggy and barely understandable.

When I use my cell phone to make or receive calls from other numbers, they sound glitchy, laggy or aren't very clear. My cell phone speakers work fine for playing audio on videos and music. What could be causing the lack of clarity?

fricstix by • Great Citizen / Super Citoyen
  • 1459 Views
  • 28 replies
  • 0 Bravos

Resolved! Receiving texts issues.

Hi all, I switched to public mobile yesterday from Eastlink and successfully ported my number over. The issue I have is this: I cannot receive text messages from Eastlink clients. I can send them and they receive them and we can call, but they cannot...

brandon7091 by • Great Neighbour / Super Voisin
  • 1155 Views
  • 5 replies
  • 1 Bravos

I can't pay because my account has enough balance?

I got a text saying I need to pay for my plan. I don't know if it's because of the $1 loyalty but when I try to pay for my plan it doesn't show the amount due and so it says "you're account has already enough balance". How can I pay for my plan?

ari_akhter by • Great Neighbour / Super Voisin
  • 634 Views
  • 10 replies
  • 0 Bravos

Moto E constantly giving notification ring

It seems that for the last several hours my Moto E has been giving a ring as to a notification, and I can't figure out what the cause of it is or how to stop it.  Any time I press on the icon on the screen it notifies of a news story, or if I press o...

Google4 by • Great Neighbour / Super Voisin
  • 1262 Views
  • 5 replies
  • 0 Bravos

Resolved! Pin wont work

My pin wont work for my account or my service for changing option or add ons

Resolved! sim activation

When I receive a call it goes directly to voimail

john881 by • Great Neighbour / Super Voisin
  • 756 Views
  • 8 replies
  • 0 Bravos

Using my old number

my friend is trying to sign up with public mobile when it tells her to add her phone number it comes back saying add a valid Canadian phone number hers is a valid Canadian phone number 

Rambo1 by • Great Neighbour / Super Voisin
  • 1360 Views
  • 11 replies
  • 0 Bravos

Plan expired

My account is showing plan expired and a renewal date of March 10. I have autopay on and my payments should be up to date. The cell service is currently not working and I need it for work. Please help.

andrewface by • Good Citizen / Bon Citoyen
  • 400 Views
  • 3 replies
  • 0 Bravos

Data usage is something wrong?!!

I didn't use all the data, but it says I used it all. I have 5G data. When I checked from history, I only used 1,665.824MB.What's wrong? and What can I do to solve this problem?I need to use my data for my work right now.Plz answer me ASAP.

cruisees by • Great Neighbour / Super Voisin
  • 681 Views
  • 9 replies
  • 0 Bravos

Resolved! Funds debited but no time added to account!

Hello, I was just charged $42.56 on my Visa Debit but no charges were due and no time was added to my account!  How do I dispute this charge?? Could this be fraud or could this be a mistake? Either way, it needs to be fixed! Please, would someone con...

Jandoraa by • Good Citizen / Bon Citoyen
  • 1125 Views
  • 10 replies
  • 0 Bravos

Resolved! IPhone texting problem

This probably needs an iPhone guru since my cell experience is limited and strictly Android. Yesterday, i switched a family member from Freedom to Public Mobile. Set up everything, porting included, in advance using an old Nexus 5 then drove across S...

lheintzman by • Model Citizen / Citoyen Modèle
  • 1231 Views
  • 9 replies
  • 0 Bravos

New Telus Brand Port in procedure..Again

anyone notice the update today in the Porting announcement?? https://productioncommunity.publicmobile.ca/t5/Announcements/Transferring-or-Changing-your-Phone-Number/m-p/652414 direct copy from the thread:--------------------  Edited on March 9th, 202...

softech by • Oracle
  • 661 Views
  • 15 replies
  • 4 Bravos

Note of thanks to Alex

I wish to record my heart-felt thanks to the remarkable response and assistance rendered by Alex in guiding me every step and help to re-gain access to my wife's account which has been disabled. Alex has acted both promptly and diligently and demonst...

CaesarWong by • Good Citizen / Bon Citoyen
  • 553 Views
  • 6 replies
  • 10 Bravos

Resolved! Need to activate SIM ASAP

I lost my phone and bought a new sim at a local store. Can a mod please help me activate this new sim? I am locked out of my banking apps. Instructions online say to go to your account, when you go to your account it tells you to ask the chatbot. The...

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