Community

Will not accept my credit card. No idea?????

I have a valid and open cc and the public online payment will not accept the card. I have checked everything I can think of.  Need to have the phone up and running Now.   

Statement of Account

How  can I request for my statement of account? 

Hi, can not login to my account?

Log in to account.

MY PHONE NUMBER IS NOT WORKING

Hello, I wanted to know why my phone number is not working even if the monthly bill was paid. I can't call or receive any phone calls and even my phone data is not working. The bill was paid a few days ago 

unlimited calls

My new plan offers 100 minutes a month, with unlimited texts and unlimited incoming calls.  Does this mean only the "number" of calls is unlimited and that I still have to remain within the 100 minutes a month or does it mean that if the call is "inc...

Can't make / receive calls

I've been with Public Mobile for years and use an iphone. For the last few days I haven't been able to send or receive any calls. I've tried the regular troubleshooting tips. Is the service down right now?

Account suspended though I have auto-debit in place and top up with credit also

I have auto-debit active in place. No issues till nowThis month April 2021 I am having issues with the existing plan.After I log in, I see the notification as - 'my account suspended'I have top-up my account for $40 but no use and not able to find an...

Can't enter new expiry date for my credit card

Got a new credit card with the same number, but a new expiry date.System won't let me enter the new expiry date /CCV

Locked out of account

I am locked out of my account and I keep not receiving the email to reset the password and there is no number anywhere to call to get help. 

It says plan as been suspended

Account says suspended and they ve money on the a  ount and I m auto pay can someone help

What is wrong with the login system at public mobile?

Every year I attempt to log in, the attempt fails. Every year, I attempt to reset password, and despite saying that it's changed successfully, it never works. I have the passwords saved in Samsung biometrics and in Lastpass, so it's not like they're ...

My plan is active and I have no service. What is going on ?

Phone Service

I am noticing the actual phone service is sketchy. How do we fix this? Shows 1 bar

Proof of purchase

@Sakara Anyone can view your post on this forum and use your vouchers. Edit by popping to remove 2 photo of voucher. 

International call is not working

Hi Everyone,     I added $15 for 300 minutes of international calls to my plan. Now whenever I call my brother in Egypt it keeps telling me that this number is not correct !! Am I missing any step to activate the $15 add-on ? Thanks,    Ahmed. 

I had $7.00 on my account and I bought vouchers

I Had $7.00 balance on my account and I bought $10 & $20 to top up my account to pay for my April service. Much to my surprise, the funds were applied leaving $2.00 but no service on April 2-4 I just bought $40 so I could have services so, I'm wonder...

Payment

You guys took my payment but my account still not reactivated 

iPhone ordered over half a month ago, billed posted over half a month ago, where is my order? Where

iPhone ordered over half a month ago, billed posted over half a month ago, where is my order? Where is my phone?

Autopay

Why isn't my autopay being applied? I registered on 4th September. 

Overcharged

The auto payment didn’t charge until end of April 1, so I couldn’t use my phone. So I called *611 to make payment, now my credit has charged twice. $13.44 and $16.8please refund $16.8 next payment please do auto payment a day prior to avoid suspend m...