Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I bought a uk long distance add on and when I try to make a call it says I do not have enough minutes. I have tried powering off, I am using all the country codes, I can see the service posted in my purchases - it just does not work.
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There are a lot of changes in the subscriptions recently. It's nice to see some more generous plans that are finally on par with the competition.But we now have the choice between two plans with little data, that can fit many, for 15 and 25 dollars, ...
With this (unpopular) relaunch, data add-ons for use within Canada, they were changed to now set to expire after 30 days.If I go to actually buy an add-on, it now says the data rolls-over to next month. "CANADA ADD-ONSAny unused data or minutes will ...
Yesterday I tried porting my chatr phone number to PM. I have service but I can’t receive calls or texts. I spoke to someone at chatr and they said the porting request timed out. Since I didn’t have service with chatr I didn’t get the text to go thro...
My friend has public mobile and he has the 25$ plan but he is getting 2$ off his plan for automatic payments...I signed up for the 15$ plan using his referral for the 10$ code but I don't see the option to get the 2$ off my plan for a reoccurring or...
We enter the username and password to log into My Account and it simply goes back to the home page. You can see it working but stops and the home page remains. We have tried different devices and web browsers and it’s all the same. Who do we talk to ...
I accidentally deleted my old eSIM when I was notified by my contacts that they were receiving communications from me from my original number. Now I’m unable to re-add the eSIM from my old provider to attempt the transfer again.As it stands, I can se...
I’d change my subscription since last month from 4G to 5G but my account was renewal this morning without the new subscription and my bank account was charge for the old subscription 4G. So now I want to change it but I don’t want to get charged twic...
Good Morning,My son's phone has a message PUK code required and the phone is locked.Sadly, there is no way to talk to a human about obtaining the code.A call to the automated service does not provide that option.Any other options to obtain the PUK co...
I received a message from public mobile yesterday, that my friend was active with public mobile. They even gave her a referal code. She was welcomed to pubic mobile. Her phone is still not working. We have asked her other provider to transfer her nu...
Hi Everyone,My father in law forgot email address associated to his account and no chance to find where email link goes on recover.However, password recovery text goes to my wife cell number. Whom should I contact to solve such problem?Thank you in a...
I bought the 3gb data addon after it was changed to say "Any unused data or minutes will roll over to your next subscription.". I figured this would roll over indefinitely like before but after I've purchased it I can clearly see the 30 day expiry. I...
how the hell do i even look at my plan??? is this the same public mobile as the past 3 years? when i get the app it only lets me sign up for a new plan. i already have one, and i want to look at how much data i have left! where do i find that informa...
For the junior members like me it was very hard to get into my account ,other forums I’m on have all the site options on the first page .Getting into your account and accessing it should be easy the first timeI have learned how to navigate my site n...
