cancel
Showing results for 
Search instead for 
Did you mean: 

Accessing Rewards Page on Mobile Device

JL9
Mayor / Maire

Any idea why I can't get into my rewards account on my android anymore. I used to be able to do it with no issue, but the last month or so, I always get this message. Doesn't matter what time of day it is or which browser I use or if I use incognito. I can access it fine on my laptop, but I find it weird that it just all of a sudden was not accessible over my phone 

Screenshot_20220616-020814_Chrome.jpg

15 REPLIES 15

dust2dust
Town Hero / Héro de la Ville

Works fine for me. FF on A12. Security certificates?

BKNS27
Mayor / Maire

@JL9 

No problem on my Samsung S8.

esjliv
Mayor / Maire

Works okay for me to, whether using the My Rewards drop down to access it or using the Access Rewards link through my self serve account.

I am on the old rewards system, you are on the new Public Points, right? Wonder if there is a difference there...although you can access on your laptop, so weird.🤔

softech
Mayor / Maire

@JL9   There is InPrivate/Incognito mode on mobile browser too, try that

 

I had same issue with the cache for My Reward site myself before, too.    Using Incognito mode or another browser always a workaround for me (i didn't enough bother to clear cache myself)

JL9
Mayor / Maire

Yeah I've tried that before several times... No luck either. 

softech
Mayor / Maire

@JL9   but just problem on mobile browser and no problem on Computer?

 

you try on another mobile browser too? Chrome/Samsung Browser, etc..

JL9
Mayor / Maire

Yeah on the new rewards plan, maybe related. Not the same set up for sure.. Maybe on top of getting bent over on rewards they get the short end of the stick on other things too... It seems that ppl on old rewards that got the 25 over 5 months recent referral promo are still getting the 1/month right away for the same referral, while new rewards ppl aren't getting that and told they won't until the 5 months are up for the 25 promo. So an amazing new system indeed 👍

JL9
Mayor / Maire

Exactly.. Yep chrome is what I usually use but also have used the samsung internet browser.. No dice 

softech
Mayor / Maire

@JL9   and you can get to the login page without problem?  just after you enter the username password, it didn't bring you to the next page?