[NEW]: Log In Faster with Face ID or Fingerprint

[Ck_PM]

Hello Community,

We have some exciting news for you!

Starting October 16, 2025, you can use Face ID or your fingerprint (biometric authentication) to log in to the Public Mobile app. No more password typing every time you want to check your account.

To use biometric authentication, you'll need to update your Public Mobile app to the latest version from your device's app store.

Here's what this means for you:

• Faster login - just use Face ID or your fingerprint and you're in your account instantly.
• Your privacy stays protected - All your biometric data remains on your device. We won't collect or store any of your fingerprint or facial recognition information.
• Simple setup - We'll ask you if you want to set it up next time you log in, or you can enable it anytime in your account settings. Works with any device that supports Face ID, Touch ID, or fingerprint authentication.
• Whether you're checking your usage, managing your account, or making payments - accessing your Public Mobile app just got a lot easier.

Want to get started? Check out our help article for instructions on setting up biometric authentication.

– The Public Mobile Team

[LinnaeusK]

I really love this update! Thank you, Public Mobile! 

[Burlrob]

Now that it’s been updated twice in fairly quick succession to iOS app version 3.0.2 it seems to be working more smoothly and delivering the sign in security updates as promised. 

[Joe1976]

That’s great news!

[Mimi64]

Update

Every time I try to log in I get an error message!!!   So not so good after all😡  I have so many problems with this app every time I need to sign in!! So annoying.

[VH12]

This is way better than typing in my password everytime! 

[Rachelhere]

I love this !

[hTideGnow]

hi @fixin1 

passkey is good, but I don't think any carrier has it. 

and Bell login is worst, always 2FA and no trusted device settings either.

[fixin1]

@hTideGnow - I bet it is. I wish it was a different implementation into it, such as having a Passkey would be more effective / efficient for multiple devices trying to login into 1 account without the need for a password.

[Burlrob]

Set it up on the new 3.0.0 version of the app now get “Login error. Please try again later”

[hTideGnow]

Thanks @Ck_PM 

updated and setup.  nice feature

but with Biometric, does that mean less 2FA SMS needed?