I miss the 90 minutes window to accept to change my phone number and now l cant change it

[raph_val]

I miss the 90 minutes window to accept to change my phone number and now it doesnt work when I click to change my number. I tried many times and I dont receive the text anymore.

[hTideGnow]

HI @raph_val   , are you trying to port your old number into PM ? or you are poring PM number to another carrier?

[Yummy]

Contact PM agent and ask them to reinitiate port request.

[darlicious · Accepted solution]

@raph_val 

You have to reinitiate your port request either by contacting customer support or caling the telus porting department with your account #. I will private message you the phone #.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[MrSpock]

@raph_val hi did you leave your old sim in to receive transfer request did you reply yes to text is your old account still active?