change number

[Jag123]

I am given the number is was already exsisting before

[Sansan]

@Jag123  I see. OK as previously stated use thie link to message support and explain so that they can fix it. It will probably be a very lengthy back and forth process so make sure that you provide as much clear details as possible.

Then check for their response here.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

I would wait until it's fixed before asking for funds back.

[hTideGnow]

hi @Jag123 message support using the link in my earlier reply.  Remember to tell them what happened in the last couple months and ask them for some compensation 

and remember to check Community inbox for agent's reply, they usually reply within 2 to 4 hours 

[Jag123]

all my important messages and phone call were received by other person named Matthew

[Jag123]

I had paid the money for 3 months which is over now. sinnce the beginning, i have been trying to log in but I saw unsuccessful. I was given the number which was already exsisting. I tried to fix the problem by messages but it is never fixed. I thought it will be cancelled. itself when the three months time is over but now I found the money is taken for the next 3 months from my credit card. Pls advise me 

.is there anything that i can do?

[Jag123]

I have got no account. I could not create one because i do not get text message with 6 digit code. There are two phones on this number

[hTideGnow]

hi @Jag123 

you can click Didn't receive code and then click Send email 

if that does not work , the just use this link to send agent the message, no code needed 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/2243

[Jag123]

I could not log on to my mobile because i could not receive the 6 digit code

[hTideGnow]

hi @Jag123 you cam login MY account to change phone number 

 Go to My Account, the Profile , click the pencil to the right of the phone number and you can change yourself 

if you cannot login, you cam message support for help

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sansan]

@Jag123  to change phone number, log into My Account.  Click on Profile.  Change phone number. Enter your city to see list of available numbers. You can keep refreshing until you see one you like then select it.