incoming calls all forwarded to voice mail

[VivianLo]

I have problem since this morning in receiving calls.  Notice they all forwarded to voice mails.
I tested it by using friend's phone to call me and found I have no display to alert me the incoming call.

It was okay last night...

[Hunter1]

Can you please explain what that means?

[hTideGnow]

Hi@merwatkins   outgoing works better than incoming calls, because when you make calls, your device can take time to change to 3G signal.  When incoming calls, they only have couple seconds, if unreachable, it won't wait and will just switch to VM.

[merwatkins]

It would stand to reason that if outgoing calls are working, apps, web browsing, text messages voicemail access etc etc etc, then the network and the signal required for these things is reachable, active and a strong enough signal to support all of these operations. 
so the idea that it’s an LTE vs 3G issue or vice versa doesn’t add up if outgoing calls are working just fine as well as vm access. The network appears to simply be ignoring the completion of specifically incoming calls only- seemingly when recent changes to the network have taken place for users locking onto those towers. 

[VivianLo]

I am at Markham, Ontario>
Samsung Note 3 must be very old phone despite it carries LTE network.
I have no problem receiving call from landline with this old phone.

Did all the Sim re-insert, reboot etc.
Still blocking all landline calls and forwards to voicemail.
"DoNotDisturb" sound function checked.  It is always off .
Otherwise, I would have problem getting calls from cell phone.

[hTideGnow]

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@merwatkins wrote:

I have 4bars of LTE and am directly on a telus cell site and cannot receive incoming calls. 

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Hi @merwatkins 

You can have full bars of LTE signal but PM voice is on 3G.    Unlike Telus, we do not have VoLTE, so 3G matters here

[softech]

@VivianLo  You want to try a workaround?

you can download VoIP app like Fongo.  After install , it will ask you to pick a new phone number

you can then setup Call Forward Not Reachable to your new Fongo phone number.  In this case, when people call you and unable to reach you, instead of VM, your Fongo app will ring just like a phone (except you use Fongo to answer the call).  if you cannot pickup the Fongo call in time, they can leave a VM in your Fongo voicemail and you can listen it back on the app

Type of Call Forwarding

What it Does

How to Enable

How to Disable

Not Reachable

Redirects incoming calls when your phone is unable to take a call.

Dial ‘*62*’ + ten-digit phone number + ‘#’ + SEND

Dial ‘#62#’

[VivianLo]

Staying the same area but using the SIM in my old Samsung phone and it works normal.
Therefore, doubtful it a networking problem.

[merwatkins · Accepted solution]

Gotta be a telus/Public mobile backend/configuration issue. 

[VivianLo]

I have not tried a different area to test, for personal immobility reason.
Therefore, I will settle today with just calling out and relying on voice mail to catch any medical clinic calls.

[hTideGnow]

HI @VivianLo  

A32 is a Canadian model so it  would not be a phone problem

I see multiple message about problem with incoming calls,  more than usual, maybe network problem today

And you tried your phone at different area today? same?

[VivianLo]

I placed the SIM card to my old Samsung Note 3.
test call from friend's land line, no problem.
Then re-inserted back to my new Samsung A32 5G 
test using friend's land line calling in, still forwarded to voice Mail
Calling out has no problem

[softech]

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@VivianLo wrote:

I have no problem calling out.
Right now also receiving call by cellphone.

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So, it is slowly coming back....I guess

[VivianLo]

I have no problem calling out.
Right now also receiving call by cellphone.

[softech]

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@VivianLo wrote:

I don't find problem with the SIM card.
Now, a friend calls me with cell phone. OK
Just calling with land line fails.  Blocked, not forwarded to voice Mail.

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A reprovision of the SIM card does not necessary mean sim card problem, it is just some settings refresh with the account, it helps in some case

But again, your outgoing calls are mostly good?  It is more  a network issue  in your area.  It is best if you can test it in another area later today if you go out

[VivianLo]

I don't find problem with the SIM card.
Now, a friend calls me with cell phone. OK
Just calling with land line fails.  Blocked, not forwarded to voice Mail.

[softech]

@VivianLo   The voicemail notification will come.  I think you have an unstable WCDMA, 3G network today.  When you are in WCDMA, the notification has trouble getting to you with the unstable network

You might need to wait it out till the network issue in your area is fixed

If you have a 2nd phone around, put the sim there and test it out.  It will trigger a  re-provision your sim/account and it might help

[VivianLo]

I switched to WCDMA/GSM now
A friend test-called me with cellphone, got it>
But a friend using line line to phone, right away it forwarded to voice mail.
Worse now, no more voice mail notification. 

[softech]

@VivianLo  It shouldn't be.  When they cannot reach you , calls will go to voicemail

Change it back to LTE/WCDMA/GSM, and reboot the phone

If your other service is good (outgoing calls, mobile data), it is likely a network issue in your area.  

I suggest you to try incoming calls from a different area than your current location.   If you are going out today, try in another area like 5 mins drive away

[VivianLo]

To WCDMA is worst.
now, all my calls are blocked without going to voice mail

[softech]

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@VivianLo wrote:

LTE/WCDMA/GSM
Is this a 3G network ?

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@VivianLo 

Yes, WCDMA is 3G

You should have an option WCDMA Only, pick that

[hTideGnow]

Hi @VivianLo   

You can make calls successfully?  just incoming an issue?

Try to change to 3G Only (some phones call it HSPA Only or WCDMA Only)

And if you have another phone,  you can try to put your SIM there for testing.  

[dust2dust]

Maybe all forwarding got set on.

Dial *#21# to check that status.

If a number shows then dial ##21# to reset it.

[VivianLo]

LTE/WCDMA/GSM
Is this a 3G network ?

[Yummy]

Most likely signal is low and system thinks you are off line so all calls go to vmail.

[softech]

@VivianLo 

Try putting your Preferred network to 3G Only and see if it works

If issue persists, try to reseat your SIM card, power off the phone, take sim out for minute and then put it back and power up

Better test is also to go away from your current location and try again.  Could be just a network issue with your particular location you are at now

[MrSpock]

@VivianLo hi do you by chance have do not disturb enabled?