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I activated new esim few days back. I can make outgoing calls but no incoming call

Great Neighbour / Super Voisin

I activated new esim few days back, i can make outgoing calls but cant get incoming call, if someone tried to dial my new number they are hearing old user voice mail welcome message , also i cannot send or receive any text message. I need help to fix this incoming call issue + text messaging. @Mod



try Reset All Networks on your phone.  And if you have a physical sim card and you have another phone, test the sim there

Last, you will need to ask support agent to refresh your account to make it right

please submit a ticket with CS Agent using this Chatbot link:  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:        

Great Neighbour / Super Voisin

Thanks @hTideGnow for your reply, I didn’t port in any number from other network, I selected a new number from drop down listing and activated new eSIM

Mayor / Maire


Did you get a text from the old carrier, did you reply YES?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call



A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( ) .  Check the envelope icon on top right.  Call them and get it fixed

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