The $10 credit of new activation through a friend Refferal

[Mirowahba]

I don’t see the credit of $10 that was promised when I activated a new sim card through the friend Refferal program. Where is the $10 and where and when should I see it in my account.

[JL9]

When did you activate with the referral code? As @softech mentioned it shows as cash in your available balance and therefore your first renewal will be $10 cheaper. You should also receive 5 reward points as your welcome present that you can out towards things on the reward catalogue 

[softech]

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@Mirowahba wrote:

When it does appear in 72hrs I can pay my monthly statement with it 

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@Mirowahba   Yes, you may.  In fact, PM will deposit the $10 into your account as Available Fund (not reward points). So, once you see the $10 showing up there, it can be used.  Usually people will leave it there, when renewal time comes, PM will first take the $10 from there, the remaining balance will then be taken off your credit card (assuming you have Autopay enabled)

[MrSpock]

@Mirowahba hi since you are on the new rewards program you need at least 15 points in your rewards account to help pay for your new cycle next month 

[Mirowahba]

Thank you 

[RossN]

@Mirowahba hello if it takes longer then 72 hours

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[Mirowahba]

When it does appear in 72hrs I can pay my monthly statement with it 

[MrSpock · Accepted solution]

@Mirowahba hi it should show up in your account within 72 hours usually sooner