Community

Resolved! Forget password and I don’t use that email anymore

I forget my password and the email I don’t use anymore. What can I do to change my email and my password

Resolved! Re: Can I phone public mobile and talk to a person? ....and what is the number?

I cannot make any phone calls the message given when I try to make any local call is I am sorry we cannot complete your call you don't have an active long distance add on.  I am not trying to make a long distance call I cant make any local calls as I...

Resolved! Add-Ons, Are they a one-time thing or do I need to reapply it each month?

I added a 500min outgoing call last month. I'm wondering if it will automatically be charged to my account for this month or if it drops off as a one-time thing.

Resolved! Help

how do I start my account sign up with the community

Resolved! Data

Hi, For last two months, I am not getting unused data on my renewal. I lost all completely. Last month I lost all my unused data and this month I suppose to get adding up 900mpbs which did not happened. This issue happening for last two months.Please...

Resolved! Entering friend's referral code after sim card setup

I set up my sim card yesterday but I didn't have my friend's referral code with me. I can still use their code?

Resolved! Data plan

Hello, if I get a text message that I’ve used 70% of my data, will it give me another message telling 80% or 90% so on or will it not let me know anymore

Resolved! Receiving "sorry, cannot complete your call. You dont have an active long distance add on"

phone worked well for a long time. Now, when attempting to make outgoing local call, I receive verbal message above.

Resolved! Just switch from Koodo and want to get my old number

Please contact me to get my old number back from Koodo.**********Account # *********Under the name of *************** Thanks for the help!Bob 

Resolved! Phone number categorized as long distance

Does anyone have an issue (and solution) where their number is being recognized as long distance by automated systems like call boxes at front doors? I have a phone number selected from my local area however this is still an issue. 

Resolved! Plan expired $25 1GB, switched to $35 2GB promo needed more data. having issues switching.

The overview shows I am now as currently yet still expired on the new plan $35 2gb +500 MB for auto pay. I go to top up and it only let me add 5$  ?When I go to reactivate current plan it shows my plan asCurrent Plan Cycle:$10.00Change planAvailable ...

Resolved! Wonky notifications

I read that something was up with the notifications but why am I getting ones chronologically all over the place? Some are two weeks old, some a week, some 4 hours all mixed up with current ones. Pretty sure there isnt a random button in my settings....

Resolved! How do I setup autopay

Resolved! Lost phone, lost email address

I have 2 phones under your plans. The 2nd phone had a dummy email address: the lost one. I would like to cancel that continuous payment, but I can't seem to talk to anyone. Help me.

Resolved! Possible SIM swap

I believe I've been the victim of a SIM swap attack. Here are the series of events that leaves me to believe this (I work in IT security, so I'm somewhat familiar with these attacks): 1. Suddenly, my phone wasn't connecting to any Public Mobile netwo...

Resolved! Sense 5G Is here

Since 5G is here well public mobile switch 3G to 4G LTE to catch up sent everyone will be on the new 5G towers doesn’t make sense for public to use 3G Anymore as we were one speed below now we are two speeds behind any thoughts?

Resolved! Data amount used tab versus data usage tab breakdown doesn't match

Data & Add-OnsAmount Used500MB + 500MB at 3G Speed35.060  /  1024 MB Data & Data Add-Ons NameData Limit* (MB)Data Used** (MB)Remaining Data (MB)Status500MB + 500MB at 3G Speed102435.060988.940Active Usage tab breakdown of data usage - which totals 32...