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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Shutdown of US 3G. Any changes coming from Public mobile to address?

I’ve been happy with my plan and service but the pending end of 3G in the US means that Public mobile is no longer viable for me. To keep me hanging on does Public mobile have any upcoming changes that will make US services/calls workable?

Resolved! Transferring plans

I would like to transfer my provider. I am currently with TelusAnd my daughter with Koodo. I would like to transfer both over to public mobile. How would I go about doing this?

Resolved! Out of Data

Hello,I got notice that I am out of data (5gb on my monthly plan). I have never gone over data before and I am struggling to see where it all went. I 9 pages of data and usage info that I brought up from May 12th to present but most are phone calls a...

really in the middle of discussion?

Resolved! Old account

I thought when I activated an account here and changed my phone number, my old account, with another provider was automatically deactivated. I’m still getting billed for my old number too. So now I’m paying two bills for one phone. Not saving this wa...

Resolved! fake text from public mobile

Hi there, I received a text from public mobile saying that my credit card has expired and that I am in danger of losing service. My credit card has NOT expired and will not expire for more than a year. The message is below. There is a link to you...

My cards won't charge

All of a sudden it's saying my card has been declined which isn't true. I've talked to my bank, there are funds available and there are no issues on my banks end. I've been using this card for months. I even tried another card, which again, has no is...

Resolved! Reset password

I need to reset my self serve password but I am locked out due to failed attempts.

Resolved! US roaming

My husband and I are travelling to the US. He is leaving earlier than me. Can we call each other between US and Canada using our free international calling minutes. Do either of us need to purchase a roaming package.

Resolved! Can’t login to my account profile

I know my email but forgot my password and it seems like when I put my email they aren’t accepting so I need help how to login to my profile

Resolved! Bill

How do i get a copy emailed to me of my bill

Resolved! Password/ sign in

Hi I am not able to sign in, and my account lock.I tried to reset the password, but the notification showed me that I needed to contact help.And finally, I am here.

Resolved! Will data cap off automatically?

Hi all, I recently got the basic $15 dollars a month with autopay which has 250mb of data, for my 12 year-old who is starting high school in Sept 2022. When they reach the 250mb of data, will it continue wracking up astronomically expensive data, or...

Account access

Can I access my account with my phone number

Resolved! How do I manually select Public Mobile's network in order to access my data?

I don't use data very often, but have 2048 MB in an add on plan. I am not sure if I ever used any of it, but I think I did a year or two ago. I have tried a few times to use it in the past year and the phone just advises that it can't connect to the...

Resolved! I need my last phone bill for business purposes

Hello, I need to have a copy of my last phone bill as soon as possible but I did not find a way to get one through my website account. How can I do it?

Resolved! SIM Card

I just received my SIM card. My phone has not arrived yet. Do I need the phone to activate the SIM card and set up an account/phone number? Thanks

Resolved! loose the number

if i dont recharge my number after how many days will i loose my number?

Resolved! 2GB data bonus promotion

I have a 2GB data bonus promotion in my account but i don't really understand what it means?Is it a one time 2GB gift, or is it a monthly data limit increased of 2GB? thank you

Resolved! Long distance

Call oversea is block

Resolved! Incoming calls

I can't receive incoming calls on my phone.

Not understanding what this is

2 screenshots of msg to me

data being used yet find iphone and everything else says device is off

i lost/misplpaced phone, couldnt locate, tried calling several times and its off, that was may 29th. i have data charges today may 31st, how is that possible?

Attn: Please submit a ticket about the midnight rewards texts

No matter how many times I submit a ticket about the rewards texts that come in once a month at midnight, the agents handling the tickets don't seem to understand that this is something they're doing regularly to all their users. We need to submit ti...

Resolved! locked out

I cannot get access to my account as I have been locked out at first I changed the password and when I try to login with the new password it say incorrect therefore redoing made me locked out from the account. any help would be greatthank you

How do I get a ticket

Hi there, Having trouble with my phone not receiving texts. I can send them and they are receieved but cannot receive them. I am on SMS not data. How do I fix this problem?Thank you

Resolved! I can make call but not internet connection

I can make call but no internet connectionI have shutdown and remove SIM - Restart - Shutdown and put back SIMStill No internet connection -Incoming/outgoing calls are working

Resolved! Account

Account number when I signed up for my account the email was entered wrong. I need my account number

Resolved! need to create a ticket so signed up

Totally signed up and paid but get msg saying not registered on network

Calling Macau (country code 853)

I wanted to call Macau (mobile and land line) and bought the add-on for it. It doesn't work! Contacted CS and the agent is very patient but still not able to make it work. At the end, I asked for a refund. Anyone here in the community who is able to ...

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