Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, When I click "my account", I am just getting this empty page. I've tried on Safari and chrome and tried to log in a couple times already. Is the self serve down or what can I do? Thanks!
Hi,Can anyone figure out what wrong with that? The money I paid for new plan went to Koodo Mobile, not Public Mobile. I used my Costco Capital One credit card to pay and activate a new number. The money went into Koodo Mobile. I have contacted Co...
Upon sign up, the refer a friend was missed. I would still like to register the friend who referred me, so he can get the $1.00 a month reward. How can I do that?
I would like to change my email address for this phone number **********, PIN ****change email to ****
My plan is Canada-wide unlimited talk including other features but whenever I try to call any number outside of my province (NS), it won't work. I receive a message saying that I don't have long-distance minutes and I have to buy minutes from Public ...
Myself and my husband both was public mobile have received text messages saying we have not deposited money yet , deposit before it expires anyone get this ? I blocked number and deleted , number is xxxxxxxxxxxx edited by computergeek541: phone num...
How do I reset my security question I forgot my password and it’s asking me for my security question SD08: Moved from Beginner’s Guide to the Community. Title edited to match subject.
Hi There, The number above showing Plan Expired...online account as pic below,,,, we setup auto withdraw and additional 500m added,,, what happen? Pls. advice. Janet Edited by popping to masked out phone number on subject line and masked out personal...
Accepted first voucher but not processing second voucher
Anyone know if there's a outage I have no service in Brampton ontario
Hi, I am planning to get a 5g plan from Telus. But I don't want to cancel my public mobile service. Is it possible to swap the number with Telus and not cancel the service?Usually, when you port, the service is cancelled. I want to take my public mob...
Hello, For those of us that don't use a credit card to pay monthly and still use vouchers, maybe public mobile permitting the use of an account balance to purchase a phone could be interesting ? Thank you!
How can you fix if your email won’t work and your password
Good morning guys, I went and tried adding data to my account and apparently I am not using the right email. At first I figured I had forgotten my password but I requested to be sent a reset link, I was told that my email didn’t match. I created a c...
My password doesn't work. I need it reset. This site doesn't have a number for an agent. My security question keeps coming up as Test Question? And I don't understand why.
Hi there, I just activated my sim card.I took a new phone number and I'm able to log in to my account.However, my phone not works. I tried to restart, removed sim, and many other actions but nothing happened. I tried to call my new number by another ...
Hello there, There was recently an Android update sent to my phone in the last week. Since then, I have had little or no service while I haven't moved from my apartment. Can't find any help so here I am. I've checked the APN and confirmed it's Public...
Other than outgoing calls, nothing else works: no incoming, outgoing texts; no data. It's been 27 hours since I started the process of switching my phone from Telus to Public Mobile. I have restarted the phone and reinserted the SIM. I contacted P...
So I was given a ticket number and all - but with a gurantee that the new number and new SIM card will work. It is not. I've done all the Simon instructions, but still no service. and now I am here - frustrated and not knowing what to do. I've spent ...
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