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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No service

Hi my sons phone is saying no service, I have re started it, turned the airplane on and off, reset the internet settings and now I have bought a new Sim card from Amazon, added the new card number to public mobile and restarted the phone and it still...

Resolved! cant access email associated with account

how do i have the verification code sent via SMS

Resolved! email reset

I need to change my email address so i can log in and set up payment and i can't do that cause it sends an email to my old address and i cant have it coming to my phone cause i need to make a payment..

Can not hear caller voice also caller can not hear my voice

I have Alcatel android phone which bought from PM site couple weeks ago. The problem I am facing now is that when I get incoming call , I can not hear caller voice and vice versa. Can someone tell me what is going on here? Thank you!

Logging in

Get as far as sending an access code to my email address but I cant access my gmail account to get the 6 digit number to log on. Is there any way to send the code to another of my email addresses ?

Oops! Something went wrong, please try again later.

I try to renew my payment and to change my credit card info and it keep on saying "Oops! Something went wrong, please try again later."It has been over a week now that I haven't been able to renew my plan !It is very frustrating

Data says 95% used but only half shows as usage on the app

It's the second month I receive messages that my 95% of data is used while I check and only see 50% used. I get cut off before I use up all monthly allotment. Can someone help to solve this?

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Resolved! Can't reset my password

Get the following error when trying to reset password: There was an error resetting your password. Please try again later. It happens every single time. Tried many times using different browsers and computers.I need to reset my password to re-activ...

Resolved! New Plan did not kick in

Last month I recieved a text message asking if I wanted to switch my plan to $40 - 15 GB data at 4G Speed. I opted for the plan and it said changes would take effect upon renewal. My Plan renewed on Nov 06th and the new plan nor speed has not kicke...

Resolved! just paid 17 dollars did not get 4 dollar reeward

today i paid over 17 dollars i am supposed to be 4 dollars reward the enable was on and i was still charged the 2 year loyalty

add-on usage paid

Apparently, I have paid for add-on minutes & yet it has not been applied to my account.

Resolved! Update credit card information

How do I update the expiry date on credit card I use to pay my Public Mobile bill?

Resolved! Account/password not working

Can't log into account to update payment method because apparently last payment didn't go through.Have tried to log in, have reset password a few times. Keeps saying password successfully changed. Then I log in and get wrong password? Suggestions?

Resolved! 12MONTHS12GB not accepted

Card on file was stolen, so just reactivated today, old plan $40 4.5gb @3g. I just tried to apply the new plan that is $40 5gb @4g as well as applying the code, but the code was not accepted.

Chnged my plan to 4g but doesnt show on account and also speed still as 3g

Changed plan from 3gb 3g for 35$ to 15gb 4g for 40$ plan which is effective from today. But speed still low. Account still shows 3g plan. Upcomming bill still shows 35$ payment. But credit card charged for 40 $

different phone number on phone from imported number

I had my phone number imported from telus to this samsung. The imported number was xxxxxxxxxxxxxx. the phone#showing on my transaction summary shows the same #. On my phone under contacts the number is *****with a blue check mark above it. This is a...

Data usage

Is anybody else extremely irritated and annoyed with the system declaring you have used up all your data, when in fact you haven't? This has been ongoing for me for the past four months at least. I have sent multiple messages and it hasn't been fixe...

Please help

My current plan is 45 dollars and I get 8.5 gbs but the new plan is 40 dollars and is 15 gbs I just paid the 45 and then saw that the cheaper plan has more data.... what do I do ?!

How to deactivate voice mail?

How can I stop voicemail? I dont want people to leave messages. I dont want it to show up when I dont answer.

Not connecting to network.

I paid my bill. And now my phone data is not connecting to the network. Please help as I have tried to turn off my phone and hard restart and not correcting there is no human I can speak to ???

I dont know what email is on my account

when i set it up i didn't have a email, i dont know what email the store rep would of used. i need to log in and change my plan. i now have a email that i can use you do i change my email

Error "Not registered on network"

I moved from Freedom to Public since last Friday, November 4. I found I did one thing wrong that I did not send "YES" answer to message from Freedom simm after inserted Public simm. Since then, I had intermittent issue with texting/calling. "Not r...

Can't login to my account

Hi, I can't log in to My Account. Tried several times and changed the password, but still, get the error "Email or password is incorrect. Please try again, or reset password."I want to cancel a plan that I added by mistake ( replied YES to a message ...

Resolved! In Budapest - current network unavailable.

Hi there, I purchased international minutes before going on a work trip to Hungary however once arriving the network is permanently set to unavailable. I have tried a variety of troubleshooting methods to correct this however none seem to work. I am ...

Resolved! How do I add a data promo code (I am a long term customer)

I have been a customer with public mobile for years and I notice that the data plans they offer are really low on data compared to other companies for the same price. I see that they have a 12GB gigabyte data promo code. How do I add this as I am an ...

Resolved! 40 $ plan

Hi I just want to know the difference between 2 plans of 40 bucks. One is regular and 1 is offering 15GB of data. In regular plan you will get 5GB of data plus 12GB extra with promo code ( 17 gb) for 40$. Which plan is best for me?

Resolved! How do Points for Community work if Community account is different from the PM account?

My community I am on right now is an old account from 2018 and now I just recently return with the Halloween plan and wondering how the points system work involving with using the community forum?

Resolved! Can't use data

Hello, I've checked my account for data usage and it says 0 MB used but when I turn on my data, I can't browse anything or even download pictures through SMS. Would appreciate your help. Thank you.

Resolved! Please can I just talk to someone? Someone. . . tech savvy?

All this on the message boards is great, and I appreciate the advice given - but can I just talk to someone, a real person at least on the phone? I need tech support and there doesn't seem to be any. I have an unusual set of circumstances. First, not...

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