Incorrect Plan

[Stacy1980]

I signed up for the 20GB Data plan for 45.00/month and it's showing that I'm on the 8GB Data for 50.00/month plan...help

[Handy1]

@gpixel @Feel like it covers both bases maybe I should put and or 

[gpixel]

@Handy1 

just pic one. either incognito or the screenshot. the customer doesn't need to do both. the screenshot is the easiest and less confusing for the customer because they don't need to re login using incognito mode

[Handy1]

@HALIMACS Hehehehehehe yes and thank you @HALIMACS @makes things much simpler 

[Handy1]

@HALIMACS Hehehehehehe yes and thank you @HALIMACS @makes things much simpler bravo !

[HALIMACS]

Getting good use from that picture,  eh @Handy1 ?

😉

[softech]

@Stacy1980  try login My Account again Using Incognito mode  and see if you see it showing $45/20GB plan

[hTideGnow]

HI @Stacy1980   did you check your credit card and see if PM charged you $50 + tax or $45+tax on your CC?

Also, try using Private/Incognito/Secret mode and maybe you will see the correct plan

[Yummy]

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[Handy1]

@Stacy1980 @Try agin incognito mode 

Try again incognito mode/private mode

Refresh page                                   ^^