[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If I join Public Points, will I still receive rewards (Pre-authorized payments, Loyalty Pays, Refer)
If I join Public Points, will I still receive rewards (Pre-authorized payments, Loyalty Pays,Refer-a-Friend, Helping Others, etc.)?Or I will get points only? Any clarification?Thanks!
New customer
how to get free sim card, what i do to bring number from Bell to here !
Resolved! Account info
I am trying to close my fathers account, he is 91 and doesn’t remember anything about Public Mobile. He hasn’t use the service ever but he is being invoiced for it. How can I find out his account number. How can I cancel it? Is there someone, a livin...
Holiday Rewards 2022 Text Message
Hi there,All 3 of my family members who joined public mobile same time as me got the 'Holiday giveaway of 2gb data and 500min international call'. However, I haven't got any text yet. Any ideas why? Thanks!
Current Performance Status of US Add-Ons?
We are headed to the US next week, and wondered if the issues of last summer have been solved (was something to do with 3G networks turning off and our cards not yet working on 4G?). At that time, the data service was so spotty and slow as to be unu...
Lost phone new sim and phone
Trying to edit SIM card in my profile to enter the new sim code to activate the new phone I got. The site won’t update the sim. Just zeros out the code when I hit the update button. Is there a problem with the site or am I doing something wrong
refund
Hi, I transferred my number to another phone company, but I have another phone number active with PM under my name which is using my son. Is any possibility that PM will credit the money back for that account?
Resolved! Black Friday deals
I ordered my sim card and thought I had to wait to pick a plan. I was hoping to avail of the 12G for $35.
Resolved! Plan Change on Renewal With Promo Code
Hello, I submitted a plan change on renewal for December 12th. The plan is the $55 20GB and I applied a promo code of -$20/month making it a total of $35/month. I just want to make sure this promo code will still be applied on December 12th when my p...
Resolved! refund
Hello, I moved my number to another phone company provider and I just payed 3 days ago my 3 months bill with public Mobile. How can i get the money refunded? my email is xxxxxxxx.Acc nr 10000000xxxxxxxxxx with PM Edit by Dunkman: removed personal inf...
Resolved! Cannot log in or change password
SpoilerI cannot log in or change my password for like a month now. My plan is now expired because I cannot get into my account to pay. Anyone no the fix? The bot is no helpI cannot log in or change my password for like a month now. My plan is n...
Resolved! I need a service ticket
On December 2, when I sign into my account, it shows that I’ve used half of my data for the month. When I look at data usage in my account, it shows that I’ve only used 9 MB. What’s going on? Why don’t those numbers agree?
Missing Data and Plan Changed without my permission
I signed up for the $25 plan a few years ago for the following monthly plan2g data1g bonus250 mb for prepayI have since earned 2 g holiday giveaway 2020, 5 g one time bonusI logged in today and found that all the above are missing.My $25 plan now con...
Resolved! Switching plan to 15GB/4G
I wanna switch to the 15G/4G plan but the fine print says it is not eligible for the promos or offers. does that mean i lose my loyalty/refer a friend/auto pay rewards?
Not able to register account online
While registering it is giving me an error that not able to create password and i need my account number.
Resolved! Changed plan not working
My plan was supposed to change this month, but it has not. I am supposed to have 15GB at 4G but right now I have 5GB at 3G. My data also says that I've used 4.5GB/5GB, but the monthly plan just begun 2 days ago so it is not possible. How do I fix thi...
Resolved! Spirit of the Season Offer (text message from PM)
I received this text message offer. I love free stuff! However, the bottom part about "free data with Public Points" has me a little worried. If I am not enrolled in the new points system, and I don't want to be, would accepting this offer automat...
Resolved! Double payment
Recently I changed my plan to upgrade to 4G and 15 GB of data. However, the web site was very slow. In short I made two payments of $40 and would like a refund of 1 if these payments.
Resolved! create self serve account
I'm trying to create a Self Serve account. SIMon tells me that I need to create a ticket. The ticket only allows me to change my password or PIN, not create an account. Is it possible to talk to an actual person? If not, how do I create a self serve ...
Resolved! My account
Hi I don’t know my account email address how can I change that
Resolved! poor service in the USA
I just got back from the USA and had purchased US roaming, calling and text 4 times. The service was terrible, with so many dropped and most not going through at all. At times, I was able to get my wife after 4 tries. Most incoming calls ended in har...
Resolved! Lost sim card
I lost my SIM card and I want to know where I could buy a new Sim card and still keep my current phone number?! Thank you!
Resolved! Hit STOP offers by mistake.
I hit STOP on a texts offer by mistake. Could I please be added back to receive them?
IGNORE! I need glasses. I wish there was a way I could delete my pwon post. :-(
What is the difference between these two. After all, they are both for 10 days, so what gives? NOTE: scratch that! I need glasses!
No Data on Sim (sign into network)
My phone started prompting to sign into network. I've rebooted, wiped the entire phone, reapplied APN settings with multiple more reboots, I've tried the sim in another phone that is working with public mobile APN's and when switching to this sim it ...
Resolved! Data redeemed not showing up in add-on
Hi, I recently redeemed 1GB data in November with 15pts and then subsequently received the free 1GB Holiday data. However, both of these data do not show up in my account as an add-on. Is this normal? How will I be able to know how much of the add-o...
Resolved! Activation
hi I bought a SIM card and 2 public mobile vouchers and when I try to activate my SIM card online they won’t let me put my voucher in anywhere... please help
Resolved! Do these upgrades include unlimited US minutes
All plan options available to me do not explicitly state that my current unlimited US minutes will persist.
Resolved! No phone service available in Arizona
I've had nothing but problems with phone service. It says no network available after I purchase the roaming and 250 megs
Resolved! Roaming never worked
I am writing for my husband..we were away and he purchased two blocks of roaming.We were not able to receive calls or call.Florida.Sarasota area.
