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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Customer service

Hi there. Has anyone needed help to access account due to forgot username or email? What did you do? We need to pay our bill due to lost credit card. Been trying everything including customer service. Its been hours with no response.

Email address

How can I find out what email address is attached to my account. We have 3 Public mobile phones within our family and I am not sure what email address is attached to my phone. Password and email address aren’t working. I keep getting locked out.

Resolved! Credit card

I am just wondering how long after you pay if your data reset? My end of bill date is today however my data has not reset and I had anticipated it resetting sometime this morning.

Endless Chinese UPS Robocalls

https://www.cbc.ca/news/canada/prince-edward-island/scam-call-phone-mandarin-chinese-community-newcomers-rcmp-police-fraud-1.4716458THIS has been tormenting me all year long. No matter how many numbers I report and block (even then, they're still abl...

Resolved! credit cards not being accepted

I have an account and activated my sim card with it 28 days ago.I used my Visa credit card and it was accepted.I disabled the Visa card with 4 days remaining before auto-payments renewed my account for another month, so Public mobile wouldn't withdra...

Resolved! Reached minutes limit but didn't make any phone calls

My plan includes unlimited incoming calls and 100 outgoing minutes per cycle. My current cycle is September 22 to October 21. My account says I've reached my 100 minute limit and I can't make any calls. I only have one incoming call for 37 minutes...

Resolved! I can't receive calls; And my Referral discount is not appyling at the end of the month.

I recently transferred my number. my data is working, I can call, I can receive texts, But I cannot receive any calls, Whoever is trying to call me gets sent straight to voice mail. Also me and my Referral are not receiving our 5$ off per month. Help...

Resolved! Bill

how do I request a bill for services to my email?

Resolved! Usage History

Can I get my usage history for calendar year 2022

login

Im having problem login to my account

Resolved! Unauthorized transaction on my credit card

PUBLIC MOBILE 855-****** BC 57,49$ im not with public mobile at all and was never a client. I need explanations on this! Edited by moderators

Resolved! change email address used on My Account self serve

I tried to open an account in community but it says that my email address is associated with another account. I opened a new account in community with my current email. I want to update my email on My Account self serve.what I have to do?

Resolved! USA Travel

I will be going to USA for about 30 days and want voice/text/data. Is it available with PM or should I buy a SIM card in USA for this?

Resolved! 2GBFiona code

I’m having trouble adding the code to give me additional data while we are dealing with service outages in PEI. Can anyone tell me how the heck I add this?

Resolved! Plan options

Just curious why the 40gb plan appears and disappears in the plan options ? The 40gb plan is best for me because I have no home internet because my only option is Xplornet and they are not that good. Make the 40gb plan available always !!! Rant over...

Primary and secondary Public Mobile phone number

Resolved! Plan activated, now when friends call it says number not in service

I activated a plan Sept 30 to port my existing landline I have had for decades to Public Mobile. I set up my voicemail etc. Some calls came through to the cell phone, some still went to my home phone. I called Telus - provider for the landline - t...

Resolved! refer a friend credit

refer a friend before September 30 promotion credit, I didn't receive the 5.00 credit nor did my friend, when will we expect the 5.00 monthly credit

Resolved! Primary and secondary Public Mobile phone number

I have 2 PM phone numbers under the same account.One is designated as the primary and the second as secondary.I want to change the designations - i.e., swap primary with secondary.I submitted a ticket and the response was not understandable. Could I...

Resolved! i used a refer code, but i have not got $10 credit.

i used a refer code, but i have not got $10 credit.why

Resolved! Sim not working

My sim card is active but not working in any of my cell phones I have.

Registering on network

We were out of Canada for 2 years, just returned, got 2 new sim cards. I had no issues with mine it is up and running. I just can't get my husband's going it is not registering on the network for some reason. Please help. The phone is a Samsung note ...

Resolved! Voucher

How do I put this voucher on my phone. edited by computergeek541: inappropriate language and duplicate thread removed

Cannot activate new SIM card

data no working:(

I bought the 25$ plan and I cant use my data. I used airplane mode and reset my phone twice so idk what it could be

Resolved! Billed twice same minute

Hi, I recently updated to the 4g plan with 4gb of data. However, I was billed for $39.38 and $43.31 back to back. I choose to have the new plan take effect immediately which makes sense, but didn't expect two charges. Can someone explain what the fir...

Can't make calls

Both my husband and I are having problems with Public Mobile. I can't make calls (and don't think I can receive them either because a call went straight to voice mail yesterday), but SMS and data are both working. My husband can't make calls and ca...

Resolved! Network locked SIM card

I moved my active SIM card from old Samsung into another unlocked Samsung. It says I need 'SIM network unlock PIN' ..... HOW DO I GET THAT? Chat bot is not helpful! Meanwhile I have no phone /text , in a bad situation.Thanks

i recieved texts from public mobile on my koodos phone

i feel public moble miss lead me with texts on my koodos phone #, so i purchased public mobile phone load for my koodos phone #. the load can not be used. can you transfer my $20 load to my koodos phone number please. regards Dar

Resolved! Return phone

I just bought a phone from public bout a month ago now my screen is broken what to do to send it back?

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