Community

Change my email

I am changing my email address and unable to via editing my profile info

Payment made, phone not working, now it says I owe even more money???

So there was a while (up until today) that I couldnt afford my phone bill. Today I put some of the few dollars I have for the rest of the month onto the plan. It confirmed I made the payment, but I have no service, and now it says I owe even more mon...

Charged twice while renewing

Hi Guys,hopefully you can help me.I was trying to renew my public account and I was charged twice. How do I get a refund?Also, what if I don’t want public mobile anymore?I just renewed my plan, I didn’t use much. Its been like 4 hours. How do I get a...

password

How do you retrieve your security pass word . The question they are asking the answer I have will not work . 

Changing account package

I can't change my current cell package, I keep getting an error message and sent back to sign in

Contact

Does anyone know a phone number or an email address where I can contact Public Mobile?  

I need an add-on

Service Problems?

Is anyone else having problems with their phone service, and how do you report it when you do? For the last 2 days, everyone calling me goes straight to Voice Mail.  Also outgoing calls that I am making are either failing or taking a much longer time...

can't add credit card

Hello, after over a year of automatic payments my credit card suddenly stopped being accepted by public mobile. The card works everywhere else. I was able to add a different card to my account and make a payment, but the original card says "unable to...

Purchased Add On - Still No Service

Hi, I ran out of data yesterday and purchased a $15 add on of 2GB. I still don't have any service. Why is this?

My referral and me did not get the $10 bonus.

I referred a friend to Public Mobile, and neither of us got the $10 sign up bonus. Any idea why? The code was definitely used, and I have 1 referral under my rewards. But we did not get the $10 bonus.

Locked myself outta my account again

It's been about a week since I locked myself outta my account again lol I need help 

Is there a plan lower than 15 dollars per month?

Hi,I am an international student and I am visiting my home country for the next 4 months. I don't want to lose my current phone number and I have selected the minimum 15 dollar per month plan while I am not in Canada. However, I wanted to know if the...

Number

Why is there no number I can call. @Anyone

Self serve login is not working

Hi actually I am trying to get in the website but it is continuously showing internal server error how long does it will take to fix it I want to top up my account.  

Not recieving calls and text, cannot log into my account

I noticed recently my phone signal symbol as an "!" Beside it. So I check my account and I owed money (as my card recently expired). So I signed it, added new card and paid the amount and added auto renewal. Payment was confirmed in statement. Howeve...

Can't access my account overview page

Is there a network update or something going on right now?  it is 12:12 am Tuesday May 10, 2022.I was trying to check my account overview page but just get a blank screen with "internal server error" in tiny letters in top left of the screen.

Unable to receive phone calls

I just paid my plan, changed my SIM card after I received the confirmation that my old cellular company could transfer my number to Public Mobile. Now, I can make phone calls, text, use my data, but when someone else calls me, it says that my phone n...

No service

I just activated SIM, paid for plan, my google pixel 6 phone showing public mobile however no service no network, tried everything, not working

SIM Card Order

Hi,I placed an order last Sunday for a SIM card (Order 291406) and have yet to receive the SIM or a tracking update. I’m wondering if there’s a way to find out what happened to my order or to get a status update?Thanks 

Voicemail

I have tried re-starting my phone and then trying voicemail. I have tried to re-set my password.  Still says there is an error. I just can't seem to enter at all into my voicemail.  Kinda frustrated

Internet speed very slow

I switch both my wife and I to public mobile recently and we're both having some speed issues. Mine do now seem resolved by removing the LTE connection where I went from 1Mbps to 9.56Mbps average which should be fine for me (though the speed fluctuat...

I need help cancelling an account that I’m paying for for someone else.

I was helping a friend out during a rough time pay for his mobile. He’s gone rogue and I can’t get access to his account but I need to cancel the plan.

Data?

Hey,  I’m in Canada,  and wondering if my data will work when I travel to Asia etc?  

Account Expired and New Card

Hello, Received a new credit card and my account was deactivated.  But I am wondering my sim card is still active? I don't know how to deal with this. Hoping someone could advise.