New account email fail

[Luciofamily]

Good day I made a new account with a new phone number and new email address but the email address won't log in and I can't log in to my account to change the email address. How do I change my email with out being able to get in to the email 

[walker1]

@Luciofamily 

So sorry, but you can't change your email address yourself. You'll have to get the help of a Customer Support Agent to do that for you.

Either send a private message to CS_Agent or use the Chatbot Simon to get a service ticket started.

Before trying to reach a CSA, try logging into your account using a different browser in incognito or private mode first.

Your login might work that way. Try again.

[HALIMACS]

@Luciofamily 

Read this - you'll need a CSA to update or change email address:

https://www.publicmobile.ca/en/on/get-help/articles/get-support

[hycm53 · Accepted solution]

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@Luciofamily wrote:

Good day I made a new account with a new phone number and new email address but the email address won't log in and I can't log in to my account to change the email address. How do I change my email with out being able to get in to the email 

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Since PM website has caches issue, so clear caches , cookies then using computer and private or incognito mode browser to login. For some mysteriously reasons, mobile device some times hard to login, so don't use mobile device to login.

If still keep saying your email and password was wrong, then open a ticket with PM customer service for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

If you need to change email to login, you have to open a ticket with PM customer service for change, you can't do it yourself.