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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by • Public Mobile
  • 296 Views
  • 5 replies
  • 1 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 16251 Views
  • 121 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 27265 Views
  • 184 replies
  • 27 Bravos

Data cuts in and out

I've been a PM customer for a couple months now, coming from 20 years with TELUS. I work from home, so I haven't really had lots of opportunity to test my LTE (3G throttled) data much, hence why I waited so long to post this question.  Right from the...

Resolved! Account suspended but texting works

I am unable to login to check account status but I thought someone might be able to help with this. *611 says account temporarily suspended, says I have $4 on account, and then says next auto payment is January 31st but that was a week ago.  Does tha...

LilPea2010 by • Good Citizen / Bon Citoyen
  • 1437 Views
  • 18 replies
  • 0 Bravos

Resolved! Double charge me for phone bill

Hello, on February 04th Public mobile send me a text stating that the bill is due on February 5th - 2021. A payment was made for $45.20 on February 04th, February 05th Public mobile disconnected my service saying I needed to pay the bill, when I call...

Mandy7 by • Good Citizen / Bon Citoyen
  • 606 Views
  • 2 replies
  • 0 Bravos

Resolved! Public Mobile Block My IMEI and my Sim Card

Hi everyone,I am in trouble since now more then a week. Without even trying to contact me by email or calls, public mobile locked my IMEI and Sim Card. First the person from the community center told me it was related to a charge back on my account (...

jennlily by • Good Citizen / Bon Citoyen
  • 3997 Views
  • 75 replies
  • 1 Bravos

Resolved! How do i use my balance if i am on auto-pay?

Not sure where i'm posting this...still all too confusing.i have accidently put $40 on to my account but i am on auto-pay..so how do i use the balance portion rather than being charged on my card next month?Thankyou!jerome

OMShunyata13 by • Good Citizen / Bon Citoyen
  • 1115 Views
  • 7 replies
  • 0 Bravos

account login

hi i can used my password to get into my account.how can i have some help to make go thru?

ericf72 by • Great Neighbour / Super Voisin
  • 484 Views
  • 2 replies
  • 0 Bravos

Resolved! Payment voucher

Bought payment voucher and tried to apply it. My account does not recognize pin.  How do I get my money back or get it applied?

Marya1 by • Great Neighbour / Super Voisin
  • 1163 Views
  • 8 replies
  • 0 Bravos

Resolved! available funds

What is the difference between the total rewards earned and the available funds on account, where does the latter come from. I thought they were the same thing but the 2 have been added up... so I was wondering where are these available funds coming ...

MenryG by • Good Citizen / Bon Citoyen
  • 749 Views
  • 8 replies
  • 0 Bravos

Resolved! Is moderator intervention necessary for ALL Koodo ports ?

I am getting a freind setup soon who is currently on Koodo. She is on koodo postpaid and wanting to port her number over to Public.  In the past I knew moderator intervention was only for koodo PREPAIED accounts but now I see people saying it's for a...

BearFBI by • Deputy Mayor / Adjoint au Maire
  • 2202 Views
  • 39 replies
  • 0 Bravos

No service

My phone is on no service even I recharge yesterday 

Samanjot by • Great Neighbour / Super Voisin
  • 458 Views
  • 6 replies
  • 0 Bravos

Resolved! Payment And New Bank Account

I set up a new bank account but I have the same card number, so will my payments automatically come out of my new account? Or do I have to contact somebody to give my new account number? 

Mel8 by • Great Neighbour / Super Voisin
  • 399 Views
  • 1 replies
  • 0 Bravos

Resolved! 5g promo

Hi, I am new here and I just wanted to make sure that there were no promo codes to enter for this one. I subscribed 2 weeks ago before activating my account today. I know it will be effective in 30 days but I am wondering if it is all automated or if...

MenryG by • Good Citizen / Bon Citoyen
  • 757 Views
  • 6 replies
  • 0 Bravos

Resolved! autopay stopped working and service stopped

I've seen variants of this problem elsewhere on the boards but no firm solutions: -I have AutoPay on multiple accounts and it has been working well until today (when one of the accounts was due to autopay) and I haven't been able to call/text/surf.on...

Re: Double charged

They charge  $25 auto renewal   and $15for 1GB  addon even i didnt apply for addon

AhmadIB by • Great Neighbour / Super Voisin
  • 393 Views
  • 4 replies
  • 0 Bravos

Re: Double charged

I just signed up today and was charged one charge of 17.25 and another of 14.95. (I got the 15$ plan for my daughter). Strangely, after I activated, I also got 2 of the exact same emails telling me I was activated. I really don't want to be charged t...

TerryMTL by • Good Citizen / Bon Citoyen
  • 961 Views
  • 9 replies
  • 0 Bravos

Resolved! Re: texting

Yesterday, out if the blue, I could not send it receive SMS messages from my brother without having data or wifi on, but I can text other numbers?Is anyone familiar with this problem?

rbrisbin by • Good Citizen / Bon Citoyen
  • 685 Views
  • 6 replies
  • 0 Bravos

Resolved! transfer number

Hi, I have a problem. yesterday I activated my sim card, and I want to transfer my mobile number from koodo to public. I also fill a ticket form for that, but still, my number has not been transferred. I need to do that urgently regardsSoudeh

Soudeh by • Great Neighbour / Super Voisin
  • 1093 Views
  • 9 replies
  • 0 Bravos

Resolved! Long Distance minutes

I have 300 long distance minutes. But I am unable to make a call to Guyana. When I 1st bought this add-on, I made a call, but now I am unable to. Any reason? 

jahana25 by • Great Neighbour / Super Voisin
  • 454 Views
  • 2 replies
  • 0 Bravos

Not recived SIM card

I bought a sim card since 15 January but I don't recived yet today 5th of Febrary.

acan by • Great Neighbour / Super Voisin
  • 834 Views
  • 10 replies
  • 1 Bravos

Resolved! do not receive incoming calls

just (2 days ago) switched to public from virgin,    Incoming calls go to another virgin #. Outgoing calls and texts are okay,   what to do ?,can sim card be reflashed?

WR5440 by • Great Neighbour / Super Voisin
  • 613 Views
  • 3 replies
  • 0 Bravos

Texts not being recieved at random times

Hello all, I am having issues with receiving text messages. It happens at random times and is not limited to only one number. For instance, I was sent two messages from the same number, the first message went through, the second did not. They were se...

Caerels by • Good Citizen / Bon Citoyen
  • 426 Views
  • 2 replies
  • 0 Bravos
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