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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

US Roaming

Hi. I had purchased a 15 day roaming package. It expired and I purchased an additional 15 day package. That does not seem to work. I purchased a further 15 day talk/text and that did not work.I have read that you cannot stack one on top of the ot...

Quit the Subsscription // Normally just a month Sim Card

Hello all, I need urgent help. I bought a monthly pass with Public Mobil. I have clearly stated that I only need it for one month because i am from Germany. But now the subscription continues monthly and I do not even have the sim card.I was in Canad...

Plan Being increased without my permission

A few days ago I logged in to the account to look up information and at the next billing (which is today), the plan was increased. The usual plan is the 15$ but today I got charged for the 40$ plan. I absolutely did not choose to change the plan! The...

Resolved! Ordered SIM card 10 Business Days Ago

Hi, I have ordered a SIM card more than 10 business days, and still haven't received it. Is there anyway to check the status of the order?

Add on for talk text data

I registered for the add on and topped it and submitted $28.75 which came out of my account which was the wrong add on then I submitted $30.00 more on March 13th which will be coming out of my account today. But no service. Cannot get through with *6...

SIM card

I need my SIM card unlocked

Resolved! I need my puk code

I need my puk code i am locked out my device

Resolved! refund Add-on

Today I tried to buy 1GB data Add-on on the public mobile website. However, by mistake, I bought '15 days of US roaming' with $15.I tried again and I could finalize the payment of 1GB data Add-on. How can I get refund $15 for the '15 days of US roam...

Resolved! Quit and stop my plan

Hey, how can I stop and quit my plan? I already turned off the automatic payment, but I cannot delete my bank account information. thanks

Resolved! Lost SIM

I ordered a SIM and it never arrived so I went into a store to pick up one in person. Is there a way for me to reimbursed through my account for the SIM that never came?

Resolved! PUK

I need our PUK to use the phone, Please help!

Resolved! My us add ons not working

What do I do

Resolved! Renewal of US Talk Text and Data Roaming

I added funds to purchase a US Add On: 15 days Unlimited talk text and 3 GB data = Should be $30 + tax I receive a receipt confirming the foregoing but the money has not been deducted from my balance nor has the add on been activated. Can you help?

Resolved! Getting port error

Need help! Porting freedom mobile

Resolved! Shared Account?

Are shared accounts an option? Ex. With spouse?

Resolved! Rewards

I recommended Public Mobile to a friend and he tried to use my rewards code and was told it was not valid He went ahead without my code, registered and is now a customer.is there a way to get this fixedDOUG

Resolved! Change account email

I would like to get into my account to update the email address. The email on the account no longer exists, so I cant log in as the security number is sent to the defunct email address. ThanksGina Breaks

Resolved! New SIM number not recognized and phone not working

I bought a new Public SIM card when my old phone was lost.Public system doesn't recognize the SIM card number as valid.I have no phone service.

0 data

I have just topped up with a 15$ payment but data usage is still at 0

Change e-mail

My account has become in active and I want to set it up again but it send a verification code to my email and I can not access my email. How do I change my email?

Resolved! Costs associated with suspending phone plan for a month

I will be traveling to Europe for a month and using a European SIM card while I'm there. Will I still have to pay for my current Public Mobile phone plan during that time?

Resolved! cancel or recover unregistered public mobile account

hi, i have a public mobile account that i did not register online. i need to cancel as they keep billing me by auto pay.

Resolved! trouble with US roaming/talk/text service

Can I get my money back for a USA add on that didn't work? The first one purchased worked but the 2nd one did not. Was within the guidelines, did all the fixes that were suggested but nothing helped.

Resolved! No inbound calls

I activated my new SIM card 48 hours ago. I am able to make calls out and use data but no incoming calls. I have tried multiple phones and reset all settings. The issue persists. I even tried deleting everything and setting up as new. I cannot receiv...

Resolved! Text from 611 saying card declined

Hello, I received texts saying: (2/2) If card is still declined, please contact us using our 24/7 virtual assistant publicmobile.ca.chatbot. Public Mobile here. Your plan did not renew because we did not receive your payment. To resume your service, ...

Resolved! Email no longer working

I have a email address that is no longer working and I can’t access it. I need to change it to my new email to access my account but the website says I need to contact a assistant on public mobile in which I get a error 404 message when I attempt to ...

Resolved! Data not working

I have paid the account balance and it is on my account but not applied to the bill so now

No Signal - any reports network down ( 2:19 pm PST )

Does PM have a webpage reporting live status network status? (or should we look to telus for that?)

Resolved! My account

My password and user name wont work. Have tried resetting but not getting an email

Resolved! Charge new voucher but account cannot be renewed

I have credit using voucher but my plan is not renew.I charged vcoucher with 611*

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