I cannot submit a ticket for a double charge

[mrose]

I cannot submit a ticket for a double charge. When it comes to verifying my identity there is always an error and I never get sent a code by sms and I cannot log in. I've sent another ticket regarding this issue and I have yet to hear a response. How do I get in contact with someone so that the double charge is resolved?

[HALIMACS]

@mrose 

can you tell us a little bit more about what you believe is a double charge?

it could be due to pending versus authorized charges on a payment card, which are being perceived as a double charge, or did you possibly do a plan change before the next regular renewal date?

It’s unlikely you have been charged double unless you have two separate services or accounts created. 

[softech]

@mrose   you can either try to use the 4 digits PIN, if you remember, or you can just direct message to open ticket here

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there