Community

JC416 · Monday

I signed up for the $60 ($30 promo) plan with a physical sim and it gave me an error but I got a notification email that the order was placed and just to confirm I checked my CC and noticed I got double charged. Can an agent confirm my order went through and help me with the extra charge?

JC416 · Monday

Ok thank you,

I will message an agent and hopefully they can straighten this out.

hTideGnow · Monday

hi @JC416

yes, you need the sim card to complete the activation with the app

if you don't have that yet, then wait

for the payment, open ticket with PM using direct message then

JC416 · Monday

I'm using the website right now, I thought I needed the sim to complete the activation? I will try to setup a phone number now, but will my plan start when I activate/choose a number or when my sim arrives?

hTideGnow · Monday

hi @JC416 so, you are using PM app now? If not, please download PM app and login and see if you can proceed to Step 5 for phone number

if not, you will need PM agent to check the payment issue (but what you see could be just a pending one rather than posted charge)

if you need to ask PM support agent to help, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage