Community

I can't access my account to update payment information

Yesterday, Cs Agent Michelle successfully linked me to unify an old account which I could no longer access. We seemed to have an updated version I could update the info on. I was told to wait 24 hours but 36 hours later, when I logged in I was prompt...

No email access

I have an account since many years with Public Mobile. my email has changed. I’m having problems signing in. I cannot reset the password, since I can’t get the emails anymore. Is there any way to recover the account? Many thanks, Kai

OTP not going to email (phone no. not working)

My husband got the $40 plan per month just yesterday. As he was in the middle of getting a new number assigned to him, right before the esim set up, it gave him an Error. The funds were charged to his credit card already.Now every time he logs on to ...

Account

Were do I find my account information 

No phone service

So today I made a payment on my account,  payment was actually due on the 28th. Payment went through fine, but I only have data, no phone service at all.I tried restarting my phone,  still no phone service. When I log in to my account on the PM app i...

Services not working after using eSIM (Airalo)

Hi,None of my services are working after using an eSIM while travelling. I cannot dial in or out, send/receive  SMS messages and data is not working either. I have used an eSIM (Airalo) in the past and have had no issues switching back. I am also una...

Cell suddenly switched to SOS signal 31JUL25

Hello,my phone signal has suddenly gone to SOS.  Are there network issues?thanks

I can only access 3G

Hello! I’m on a 4G Can-US-Mexico plan and my phone is not connecting in the U.S.My phone has never upgraded to 4G or 5G from my original 3G plan that began several years ago. So I think this might be the problem? What is the solution? Could I get an ...

Canceling Payment

I was attempting to transfer my number today, but with the app being down the whole day and all the posts about issues with activating, I'd like to cancel and get a refund for my payment if possible. 

Can’t log in The phone number for my OTP is my old number which is deactivated

Hi, i’m having soooo much trouble hetting help for this. Whenever i try to log into my account, it asks me for an OTP that gets sent to my old phone number which is deactivated. Whenever i try to go reset the phone number, it asks me to log into my a...

Realme 9i

Does someone use Realme 9i?

Add-on amount debited without applying add-on

I tried to purchase an add-on, but the payment was debited and the add-on was not there. So, I had to repurchase it. I need a refund for the first add-on, which was not added to my account. [update by Softech: Incorrect tagging removed]

Prepaid credit card

Can II use a prepaid credit card?

iMessage and FaceTime issues

I have my phone transferred to Public Mobile recently and since then I have lost the ability to use IMessage and FaceTime with my phone number. I am able to use it through my email but my number is not being recognized through my Apple account.I have...

Porting in issues

I have issues with porting in public mobile from Fido.It has been 48 hours, I still unable to receive calls or texts. 

Payment.

  I made a payment and it processed but I still haven’t had my service restored. 

Cant complete activation

Just purchased a plan but unable to add esim to iphone  app keeps rebooting 

I no longer have talk service.

App does not allow me to log in

I put in my credentials I go to my email I get the code and it sends you right back to the front page telling me to log on. I talked to the robot the robot tells me to send a private message but does not tell me who to send it to.......

Joining Public mobile

HelloSince I transferred my number from Rogers to Public mobile I have not been able to make it receive calls. It's day 3 now and it is so frustrating.I have switched my phone on and off severally still no solution.

QR code for new eSIM

how do I get a QR core for new eSIM. I am trying to install eSIM on my new phone

While in US can I use my husbands SIM card on my compatible volte phone

Can we switch back and forth my husband's sim (he paid for the US plan to find his phone is not volte compatible) card onto my phone.  I tried & the phone worked but not the data. 

Voice mail while in US

I am in the US on travel and my plan does not include the US.  How do I check my voice messages?

Connection

@Everyone I have an Apple phone, I’m having issues connecting with android users I can receive texts but can’t reply and I can’t receive calls or make calls to them. I don’t have issues with other iPhone users.