Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I use my phone in Canada but came to states my phone should be working like normal with the can,us,Mexico plan but nothing is working on my phone and I have data roaming on
Hi,I moved to Public Mobile recently and tried to transfer over my phone number. This worked somewhat for a few days, as I could make calls, though, not receive them. However, since then, and without notice, I was reassigned a new random phone number...
HelloI am out of country and my phone won't phone out calls, I can only receive incoming calls. It was a weird port in back from Jan. 5 and I guess it didn't work even though Public Mobile charged me and gave me an account and an esim. Now that I ph...
I'm not sure why, but I just started with public mobile and I don't receive any phone calls. I can call out but nobody can call me.
Why did my subscription change and go up in price?I had international minutes and data and both have disappeared from my account and my rate went up.
Esim stop working after updated to andriod 16, was working fine, now even if I downgrade to andriod 15 the esim still doesnt work, have gone through 4 esims now with support same issue.Ive seen this all over the community here but with no real fix, N...
Hello, I need to do the same. how did you manage to do this?Thanks
Can i pick my own phone number edited by computergeek541: changed category (discussion isn't related to phone hardware)
Does anything change? Phone number, settings etc... edited by computergeek541: changed category (discussion isn't related to Community)
Since January 2026 I have noticed an extra charge on my credit card for Public Mobile charges. I login to MyAccount and I don't have any subscriptions that match this charge. Is there a way to contact Public Mobile to look into this at all? Chatbot i...
Hi there,On Jan 26, I registered with Public Mobile with an eSIM with phone number 437-7xx-xxxx. The same day I transferred my exiting phone number 416-9xx-xxxx to this account. Calling, text and data are working properly. However, the phone number ...
How do I notify Public Mobile I am going to use another carrier. My monthly subscription is over on March 04, so I would like to notify Public Mobile of my intentions and stop funding for the next month, which is paid via a credit card that is on fil...
Any stores in Ottawa,Ontario sell the public moblie sim?If so which ones. Also can you change from esim to regular sim?Thanks!
I have the same problem like you.
Hi,I have never subscribed to this platform and I noticed on my credit card monthly charges that have been happening for some time now for $34.69. Please let me know how I can stop these charges.Thank you,Shelley
When do I insert new Sim card
Help! I am running out of data and need it for work and school right now but everytime I try to change my subscription to a bigger data plan it says sorry payment can’t be processed right now. I’ve been trying for 2 days. It’s really frustrating beca...
How to I reset my phone to be able to make these calls / send these texts. Also, in researching how to do this, I see that my APN username and password are blank. i am not a very techy person and require support with this. Please help
It is set to renew but always the day before or day of my subscription is suspended
I don’t know how this thing works..I just bought a new plan and can’t login to the app. It just says something went wrong, try again later. But I need to get in now to activate my account and transfer my number. Thanks
I have a new SIM card but cannot activate it because the service Isint available on the online portal, and when I try to log into the app, it says something is wrong and to try again. I try again to no avail, and even reset my password and reinstall ...
On Feb 27, 2026 I used Public Reward points to purchase a US add on. I received the confirmation email:"You’ve cashed in 20 Points for ADDON-Unlimited U.S. Talk, Text and 5GB Data Bundle (15 days).Your add-on will be applied within 24 hours of redemp...
I need to add data to my phone and need to reset my pin
When I try to log into the app it tells me my password is wrong. If I go to the website it works no problem..
SpoilerWhy am I getting this message when I haven’t changed anything in my account and the credit card listed is correct…including the expiration date of 03/31 shown on my card?Why am I getting this message when I haven’t changed anything in my accou...
I'm currently on the $23/month with 6G of data, starting in April I have been informed that it will go up to $25/month.At the same time they are telling me that I could switch to another $25/month plan with more data.I'm wondering if this other plan ...
Do not know 4 digit in make a payment?
Phone states no provider yet I am being billed monthly.
does not match the actual usage, not historically I have used more than 5 GB, currently showing I been using 2 - 5 mb (YES mb) a day.... but somehow sitting at 97GB out of 100GB in 7 days.... got 75% used yesterday and today 95%.
