Resolved! My Post Blocked
What did I do wrong? I'd like to correct whatever I did wrong so that it won't be auto marked as spam.
Forum Posts
Resolved! is it worthwhile to update to new sim? Any change in Sim Card since 2016?
is it worthwhile to update sim to new sim?Any change in Sim Card since 2016? I know Freedom use to suggest change the sim card over the years (they said to ensure the new sims give faster access / speed - not sure if true)
Account suspended
Why my account got suspended? I had auto payments since the beginning.
Resolved! Porting Problem
I ported my Fido number to PM this morning. I got text from Fido for confirmation. I text yes to it. Now my PM sim changed to Fido number. But my Fido sim still working. I can call from my PM sim but all incoming calls are going to Fido sim. I can te...
Purchased data
I purchased $20 of US data this morning and I have been billed on my visa for it but it’s not on my phone I’m now in Hawaii with no data
Resolved! Someone else picking up my number
My wife got a new public mobile sim card and we activate it, when we are making out going calls all things are working but when we call the number someone else is picking up the phone. How is it possible? What should we do?
Resolved! Missed up my number port
I messed up my number port from koodo. Now my koodo account is closed. And neither sim card koodo or piblic mobile is working. Can some one help.
Resolved! A posted phone number
I can not receive phone calls or text messages to my new phone with Publicmobile and I ported my old number from Comwave 4 (Four) days ago. How ling does it take?
Resolved! No Incoming Calls
I switched from Bell a few weeks ago. I said yes from Bell (porting) through the text message during the switching process. I just realized that I am/have not received any incoming calls (They go straight to bell Voicemail) yet. Your assistance to th...
Resolved! update my credit card
hi there, i am wondering if someone can help me to update the credit card info in my account . i do not remember my pin and email and password.
No voicemail
Hi, I just switched my plan to the $40/15gb and now I'm having trouble with my voicemail. When I receive a phone call it states that my mailbox is full. However, when I check my messages, it is empty.
Resolved! Canada-Wide Unlimited Talk Meaning
Does Canada-Wide Unlimited Talk mean unlimited incoming and Outgoing Calls from and to Canadian numbers while anywhere in Canada?
Resolved! Activation by adding fund
I am newcomer and buy a public mobile Sim card at a shop. They gave me a sim card and a 40$ pin code to add fund to my account. I want to activate my Sim card but I cannot pay the plan price by this code. I do not have credit or debit card yet. How c...
Resolved! Plan change not showing in portal
I switched to the $40/15GB plan a few days ago. I set the plan to change on the renewal date, which was Nov 7. I was charged the new rate, but the portal still shows the old plan. It's been 4 days already.Anybody has the same issue ? Should I contact...
Resolved! Unlimited text messaging
Hello I purchased your $15/m plan which includes unlimited text and picture messaging, but mms is not working unless my cellular data is on and it ate up all ofmy data in a few days. How is that ‘unlimited’?? My husband has the same plan and it works...
Resolved! Roaming
Anyone else having problems with Roaming from Canada to U.S.? The calls drop at least 50% of the time and the conversations phase in and out most of the time.Some text messages do not come through. Very unreliable service.
Voicemail states it is full but in fact it's not
Hi. I'm having an issue where someone can't leave a voicemail because it's full. I checked my voicemail (647) 580-4001 and 1-778-580-4001 but both are saying no messages. Any ideas on how to fix it? Thank you
Resolved! My Account
I need help creating a "My Account".
Resolved! Simultaneous Call forwarding
Is there a way to forward calls with Public Mobile but still have my iPhone ring?What I am trying to achieve is when someone calls me on my mobile number, both my iPhone and my office phone ring so that I have the option to answer at either location....
Resolved! Wrong mailing address
Hello, I bought a sim online (Order 313911). Unfortunately the wrong address was entered and the shipment hasnt arrived yet. Could you please get in touch with me directly so i can update the shipping address? Alternatively, can you guide me online a...
Resolved! Roaming Add on Talk and Text
Sometimes when I purchase Canada/U.S. roaming Talk and text add on I can do it as a bundle and get charged $15.00 for 10 days. Other times I have to select them separately and get charged $16.00 for 10 days. Why does this keep changing?
Resolved! Account delete
How do I delete my account
My account
I’ve tried to sign in to activate my SIM cards. I’ve tried several times, but I am not getting an email from yo with the 6-digit security code. please help asap. Phone contract ends tomorrow ‘’if I can’t get this done within the hour I’m driving to t...
No data connection.
No data connection.My phone prompts me to log in to the PUBLIC MOBILE network.It says INTERNAL SERVER ERROR. When I signed up for February 2022, I signed up with 2GB of bonus data per month. I want to solve the problem.
$40-15GB offer will be gone tomorrow. (one day deal)
Good morning everyone, I saw this on the Public Mobile front page. This offer will be gone tomorrow. Get it before it gone. Have a wonderful day
Resolved! Data running out without using it? iPhone XS
Each month, my plan runs out of data. I have “cellular data” enabled for iMessage but other than that, I have all the settings that use data turned off (like wifi assist, background app refresh, etc). The weird thing is, I’ve hardly left wifi (I’ve b...
Resolved! Change Email Address on my Account. Virtual agent page not working
I need to make a payment to renew my plan. I am not able to login since the email address in MY ACCOUNT is not working.I tried connecting to SIMON Help, that page is not woking. What is the option.
Voicemail stating it's full
Hey All, Today I was told that my voicemail was full. I checked and I have no messages in there. Tried voicemail again and says it's full. I did just change my plan to the new $40.00 for 15GB at 4g speed. But I thought voicemail is with all plans. I ...
bill
My credit card was expired now I can't make autopay monthly and my line stop working
Resolved! Travel to Europe
I am planning to travel to France. Are there any add-on available so my phone will work while I’m there?
