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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to Activate eSIM

Yesterday, I made the decision to port my cell number from Koodo to Public Mobile for their Canada US 60 GBs promotion. Everything went as it should have from the Public Mobile App until I tried to activate the eSim. A message came up "Unable to Ac...

Resolved! Porting my Number from Fido

I have activated my account and now wish to port my number from Fido. It tells me to not put in Public sim card until I know Fido has deactivated with text message. . However when trying to get into my account it tells my that I'm being texted a 6...

Payment

how do I make a payment if my account was put on hold because I got a new credit card. I can’t find where to add the new card

Cannot log in to pay, no service, old credit card switched numbers

I reset my password multiple times. It says there’s an error when I try to login.I had service up until three days ago, I can’t get into my account I need to update my payment info because my card was lost and the number changed.

Resolved! No service on renewal date (nothing changed in subscription) | First such outage in 4+ years

Current Subscription Cycle: Feb 18, 2024 - Mar 19, 2024Card is still active in the account, and there is no amount charged to the card so far. Phone still shows 2-3 bars of network coverage. But no calls or texts are going through. Same for Internet ...

My plan was to be updated at subscription renewal date

Does anyone know if this can be fixed I had my pm set to update to another subscription today and they took my old subscription amount and they didn't take any from the funds in my account already and I thought that was to apply and then they take th...

Resolved! unknown international msgs being constantly sent to the same phone number

Hi, I looked at My Account today and noticed that it says I have used my entire allotment of international messaging. History shows that my phone is sending outgoing messages over and over to the same 1-647-857-****. I don't recognize the number and...

new points program

I have not yet received a text or email advising me of the change to this new points program. My spouse is on the same program as I am, and he received a text advising of the change, but I did not. With the old program I am current under ($25 per mo...

Resolved! No service after paying. Opened two tickets and no repaonse from an agent. What do I do ?

So my Cc did not go through so I had to re-enter my new card number. Payment was successful but my plan did not renew. I have no service ! And no one is answering my tickets.

How to unlock vortex HD 601 Sim me

I recently purchased another phone and I was trying to put a different SIM card in it and it's saying enter PIN for Sim me

Unable to activate new SIM

When I try to activate a new sim using PM app, it says "subscription not activated"When I try to Login from mobile app to get support, I get "contact admin unable to authorize -- no access token present"When I try from desktop, I get "Resume activati...

Resolved! Using PM in Motorola Edge+ (2023)

Hello guys I was wondering if anybody here owns the Motorola Edge+ 2023 edition and what's their feedback on using the SIM card in that phone! I want to buy it soon and I wanted feedback about it beforehand! Thanks

Questions about switch to new points system

So, I held on all the way with the old system, and now they’re forcing the new points system, they are giving me all this data as a bonus but I don’t really need it, except for i don’t actually know since I’m on the 75gb plan now and didn’t run out. ...

5g

Hi. Just switched from 4g to 5g service, but my phone OnePlus 8pro not showing 5g. Called OnePlus Canada and confirmed that it supports 5g on public mobile . They said it was a network problem, not the phone. Please advise.

Change Plans

hello, I need to change to the 4g 29$ a month plan.... but very annoyingly it is not giving me the option to do that even though i keep seeing it there in the plan offers, then it just takes it away from me!I need to change because i switched to a 4g...

Coverage in US

I could not get Data coverage when I was in Bellingham USas per my new plan, I should get coverage in US please advise

Help Switching to Fizz Mobile (They have a better loyalty program)

After PM's stupid move removing their old loyalty program, I'm thinking of porting over to Fizz mobile. Should I deactivate my plan first and then begin the port or keep it active?

Account number

I need to reset my email address.

Resolved! New customer-problem of transferred my previous videotron’s cellphone number

Hello,I am a new customer transferred from videotron’s on this afternoon March 18 2024. My problem is the number is already transferred to Public Moblile, it can be text the messages for other and received the orher cellphone messages, the number ca...

Subscription

Just tried logging in with cell phone it says Subscription not activated... im sorry this is not working..... what can we do here now?

Billing

I got charged two times

$34 can/us

I saw something about $34 a month can/us 50g data for existing customers. Is this right? When I go to my account this plan is $39 a month.

Resolved! How much I have to pay the plan?

i have a question about the new rewards ,my plan$13 ,i have $2 autopay $5 referrals and $5 loyalty .so if starting the new rewards I will lose $2 autopay and $5 loyalty each month?and I will be pay $13-$5referral +tax?thanks

Can't log in

I am unable to log into my account because my phone was stolen and the email associated with my account is no longer in use. Can I change the email associated with my account?

Create my own number

Hi, is it possible to get a customized mobile number from PM app? Is it even possible?anyone knows?

Samsung Galaxy S9 VoLTE

I've seen a handful of threads on this, but none with any conclusion. VoLTE does not work now that I'm on PM. I realise that my phone (Samsung Galaxy S9 - model SM-G960W) is not officially on PM compatibility list for VoLTE, but it's strange that V...

Pre-authorized payments

I need to change Pre-authorized paymentsHow can i do this

Resolved! Accidentally pocket-dialled a USA number

In my call history, it looks like I accidentally pocket-dialled a USA number. My plans does not include a long distance/US calling add-on, so I was wondering if I should expect a long distance charge on my next bill.

New Subscription Enter Payment Failed

Hi, Trying to create new subscription. I created a user, password, selected plan, and entered sim card information. When getting to the payment page I enter credit card information, zip code and reference code. Everything checks out, but when selecti...

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