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Resolved! activate sim card

I tried to activate a sim card, during the payment process it said, "We're unable to process your payment". I tried 2 different credit cards and it's still the same message. I tried multiple times, and verified I put in the correct info. Help please!

Bailey-Boo by Great Neighbour / Super Voisin
  • 82 Views
  • 2 replies
  • 0 Bravos

Resolved! Pixel 6a Compatibility

The Pixel 6a has recently been released and I am interested in switching my old phone to the 6a. Is this phone compatible with Public Mobile?

Jessica_1180 by Great Neighbour / Super Voisin
  • 183 Views
  • 3 replies
  • 2 Bravos

Resolved! Account

I needed to update my Credit card info for my autopay. I updated my Husbands fine but I couldn't remember the password for my PM account or my email account. Tried several times with no success so I ordered a new SIM card and started over with a new ...

gengelane by Great Neighbour / Super Voisin
  • 1087 Views
  • 4 replies
  • 0 Bravos

Resolved! Free Add on not activated for the month of July

Hi,I usually get free 2GB data add-on in every plan cycle as part of a promotional offer under the code LNY 2GB. However, I did not get it this month (July) and it does not even showing in my profile anymore. Please check the issue and make up for th...

debasisn3 by Good Citizen / Bon Citoyen
  • 190 Views
  • 12 replies
  • 1 Bravos

Resolved! U.S. roaming in New England

Hi,This has been discussed elsewhere, but within the same thread(s) I've seen contradictory answers (though it could just be a typo, based on the wording). I'm on the 5 GB/$40 plan. I'm thinking about going to Boston for a few days and will cross int...

MichelR666 by Good Citizen / Bon Citoyen
  • 186 Views
  • 6 replies
  • 1 Bravos

Purchasing USA roaming plan does not work

I am trying to purchase a USA roaming plan. It took the funds for the $15 but not the tax. The purchase of the plan then failed. I added another $15 to the account so I have $30 on account. This is enough to cover the plan and tax. I tried to purchas...

almamitchele by Good Citizen / Bon Citoyen
  • 190 Views
  • 16 replies
  • 0 Bravos

reactivate a data plan

I currently have a ipad with cellular it has a public mobile sim card that i am looking to reactivate my service too

davidb7026 by Great Neighbour / Super Voisin
  • 92 Views
  • 6 replies
  • 0 Bravos

Resolved! I couldn't receive call or text while on vacation

Hi all, Please help. I'm on vacation with family (Vietnam) and I couldn't receive text or call. I also check the add-on but there is no option for Vietnam. Is there any way around?. Thank you,

gonblack by Great Neighbour / Super Voisin
  • 128 Views
  • 5 replies
  • 0 Bravos

Resolved! 4g add ons

If I am on a 4g plan and will take an add on will it still be 4g?

leyu01 by Good Citizen / Bon Citoyen
  • 129 Views
  • 4 replies
  • 2 Bravos

Resolved! Cannot activate my sim card

I cannot activate my sim and I got that messagePlease start a conversation with our virtual assistant to create a troubleshooting ticket, and the next available Public Mobile Moderator can assist you in your activation via private messaging.

venise9 by Great Neighbour / Super Voisin
  • 133 Views
  • 5 replies
  • 0 Bravos

Resolved! My port didn’t work but….

I received a bill from my old service provider and when I contacted them they are saying the number is still with them (virgin mobile) however my phone is showing PM and I’ve been billed and able to use my phone. i was told I needed to contact PM to ...

nfarius01 by Great Neighbour / Super Voisin
  • 180 Views
  • 8 replies
  • 1 Bravos

Resolved! How I find out my plan ?

I hate this service Someone purchase this phone for me and didn’t explain to me was a huge problem I don’t know the plan , how to add minutes or data I need help and no one can help me is horrible service I am so frustrated

Yenianaly by Great Neighbour / Super Voisin
  • 123 Views
  • 6 replies
  • 0 Bravos

Resolved! Cannot top up account using web site.

I tried to top up my account online but it will not allow me to select an amount smaller than $25. I only need to top up with $17. Is there a way to do this?

rmsebast by Great Neighbour / Super Voisin
  • 1914 Views
  • 8 replies
  • 0 Bravos

sim card not registering

i think my sim card is faulty because it doesnt register ( after ive set up the plan) in 3 phones ive tried to use it in ( including my phone that works with my public mobile card)

Carolinehames by Great Neighbour / Super Voisin
  • 95 Views
  • 5 replies
  • 0 Bravos

Resolved! Help

I can’t login to my account

Tonypmontague by Great Neighbour / Super Voisin
  • 91 Views
  • 2 replies
  • 1 Bravos

Resolved! SMS messages

If I do not have service, how long will the text be held and delivered until I do have service?

Retlaw58 by Great Neighbour / Super Voisin
  • 96 Views
  • 2 replies
  • 0 Bravos

Resolved! Failed Plan Change at Renewal Date

Hello! A couple of weeks ago, I set my plan to change from a $25/month plan to a $40/month plan on the renewal date (July 23rd), but looking at my account page, it appears this did not work. It also shows that I've consumed all 1,024mb of my $25/mont...

brandyn_marx by Great Neighbour / Super Voisin
  • 126 Views
  • 3 replies
  • 0 Bravos

Referral code not showing

Hello I just registered and the referral code is not showing for my friend. How do I fix this so he gets creditThanks

Acp3465 by Great Neighbour / Super Voisin
  • 96 Views
  • 4 replies
  • 0 Bravos

Odd MMS issue

Hi folks, I have a weird problem I’m wondering if someone can help me with. Just a couple days ago I started being unable to receive MMS from some people. Anytime I get a picture sent to me from certain contacts I get an “unable to download MMS” erro...

stephenasmith by Good Citizen / Bon Citoyen
  • 1519 Views
  • 75 replies
  • 0 Bravos

SIM not supported

Just bought the Sim card inserted it and message pops up after activation saying Sim card not supported and in settings it also says Sim card locked

Rainen by Great Neighbour / Super Voisin
  • 99 Views
  • 4 replies
  • 0 Bravos

Resolved! Carrier service area

I have no service where I live, it bounces off the water onto US signal and says I need an add on for Roaming to the US. Why does it work all the way across the ocean but not locally. Is there a way to get an upgrade to connect with USA and not pay s...

SKnight by Great Neighbour / Super Voisin
  • 156 Views
  • 9 replies
  • 0 Bravos

password on account

will not send code by email - only by phone (text). will not let me change my password. am unable to access my account.

Choklit2264 by Good Citizen / Bon Citoyen
  • 1667 Views
  • 5 replies
  • 0 Bravos

Resolved! Password reset says "You have 0 attempts remaining..."

Not my phone (we are with PM), brother-in-law's phone. Their credit card was compromised, she changed her PM card info, tried to do his. Long story short, she couldn't get into the acct, asked for password reset, too many attempts, now says "You have...

AlStu by Great Neighbour / Super Voisin
  • 176 Views
  • 9 replies
  • 0 Bravos

Resolved! International text not sending /received

Hi, I'm in Canada and am trying to reach my family in Poland, but they don't receive my texts, and I don't get theirs. It used to work in September 2021. I tested the same process with a different phone (Rogers), and it worked fine. Is there any know...

bobby123456 by Great Neighbour / Super Voisin
  • 291 Views
  • 8 replies
  • 1 Bravos