Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have an account where I'm unable to downgrade it to a smaller plan. Is there a reason why I can't select a smaller plan? I'm logging in from the web and I can see the smaller plans if I don't log in but I can't see it when I try to "change subscrip...
What happened to the promise to Loyal customers. I've been with Public Mobile for well over 10 years I'm sure and through my plan choice had my payments credited down to $15 -$18 month with lots of free data built up. I didn't pay much attention to n...
Hello,Before signing up and purchasing a subscription, I checked online to confirm whether my iPhone 11 would support an eSIM with Public Mobile, and all sources indicated that it would. I proceeded with purchasing a Public Mobile plan and once again...
Hi,I have a personal phone number with Public Mobile, and a Business number (that goes to my phone) through another company. Can I port that number to public mobile, and have it go to the same phone as my personal number?Thanks,Kelly
I have a Samsung S23 and since switching from Telus Mobility to PM, I have now no ring-back tone when making outgoing calls plus a 1 second delay in response from called party (don't hear back the first few words of salutation). This is very importan...
I wish to cancel my plan.
Started port yesterday, received message from Public Mobile saying "we're having trouble, you entered the wrong account number. Someone from our team will contact you."No call or message has come through despite my Virgin mobile service still being o...
Hello, I cannot sign in to my account. I have tried updating my password and received confirmation of the updated password. It does not work. I have tried using a different browser. It doesn't work. I've tried using the app. No luck. I've tried using...
Good Moring, how does one go about contacting the porting team by phone
During a power outage in south Ottawa on April 28, I was using my LTE data and hit the 100% cap. I didn't bother purchasing more because I get the new cycle in a few days.Since then, however, text messages are not being sent or received when they're ...
So, I really don't want to go through the hassle of changing my phone number but I keep getting calls non stop from this number 905-287-5720. If I answer all I get is a fax tone and it calls constantly like 15 times a day. I blocked the number on m...
Hi, I selected my plan, got charged the monthly amount then chose my phone number. After that it asked me to log into the app to confirm the account. I am not receiving the text message to my new number for the code. I have activated the e sim. thank...
Hello I lost my SIM card about 3 years ago. I now need to recover this number as it is linked to my banking transactions.Kindly let me know the steps I need to follow to get the same number reissued.
I have been with Public for some time and suddenly cannot call any landlines.
My phone number did not transport from Roger’s. Nothing working
Hello,My plan got renewed yesterday and now am unable to call anyone or even get internet how do i fix this
I have a public mobile account and phone number.My phone is using an esim. I want to switch to a new phone.Can i put my esim onto a physical sim card. I need to keep the same number.I don't want to risk losing the number or set up a new account. I h...
Hi, I'm trying to change my subscription. It takes the payment from my credit card, updates my 'available funds' with the new subscription cost yet when I try to check out the new subscription by selecting 'use available funds' I get the message: 'S...
i SUPPOSE CHANGE MY SUBSCRIPTION TO $20 FOR 3G OF DATA WITH 4GWHY CHARGE ME $27 PLAN THAT THE AGENT TOLD ME THE SUBSCRIPTION WHICH i ENTER HAS ALREADY CANCELLED AND TELL ME TO CHANGE TO $20 PLAN
Upgrading from LG G8x to Samsung S24, connected to WiFi fine but it wants either a Sim card or some kind of transfer which i don't think old phone has. If i want to go with esim how would i do this, it does not seem to have this option?Also any reaso...
Hi. I made a mistake when transferring my phone number from Fido. I had put in my Public Mobile sim instead of keeping the Fido sim. When I realized my mistake, it had been 1 hour later. I put back my Fido sim, and tried to do a Transfer Number reque...
My son is moving to the U.S. for school for the next two years. He’s currently on a Canada–U.S.–Mexico plan. I’d like to confirm whether he can use his phone continuously while in the U.S., or if there are any limits on roaming duration that could af...
I have just purchased a Public Mobile sim card at my local convenience store, along with $30.00's in prepaid minutes. I than created an account and picked a plan that I'd be using. When asked for payment it only allows me to use a credit card as paym...
Hi, I found a double-charged bill for almost the same period under my account. When I tried to change my phone plan, maybe I made a mistake. I have already paid for the bill from April 19~ May 19. Do not need another plan for April 27 ~ May 27. Can...
Does anyone have any ideas as to why my usage log is showing 7 consecutive outgoing calls to “9926”? I did not make these calls, I believe I was just watching YouTube videos on my phone at that time. Thanks in advance for helping me solve this myster...
My wife and I would like to change our plans starting May 01, 2025 to $27 per month Canada-wide with 20 Gb data. My brother-in-law just changed to this plan online but I do not see this plan under my account. Please assist with this request.
Purchased 3 add-ons in error. Can I please get a refund?
I used the wrong number making a port request. How can I fix this?
My phone lost service since approx 3pm pacific. Wondering if anyone is facing the same issue?I tried rebooting, no avail. I swapped to a sim of another carrier and got network.
A friend just signed up for PM and after the first payment PM did not take the next payment. Automatic payment was selected in the set up. When they go to sign in they get the code from their email. They enter it and PM wants to send another code to...
| User | Bravos Count |
|---|---|
| 267 | |
| 263 | |
| 207 | |
| 191 | |
| 138 | |
| 76 | |
| 72 | |
| 44 |
