Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Sim card scam

My phone number has been changed without my approval. My account has been hacked

points redeemed not applied

Hi, On July 22 25 I redeemed points for $15 towards my bills. I redeemed points twice. The credit has not been applied towards my bill. Please let know why'

Out of Service Issue

cannot make or receive phone calls or send or receive text messages. Payment is up to date. It says Out of Service!

Porting out of Public Mobile.

Hi all, I am trying to port my number out of Public Mobile to Chatr. Everything goes smoothly until the last step when it says “Fraud Denied”. Has anyone else had this happen to them? My public mobile account is active and paid. I even tried at a kio...

SIM activated but calls/data not working

I have activated physical SIM last night, received an email that activation is successful, but call and data are not working at all. I’ve already tried to turning off and on the phone multiple times and still not working.

I changed my email,but can't log in account

Last time I changed my email address, but today I can't log in account!When I logged in,it was transfer to active pagesI still have my phone number, account number, anything informations

Physical SIM card Tracker

I bought 2 Physical SIM cards for my family on January 25th, but I still haven't gotten them yet. I think it's been a long time. Could you reimburse me for the SIM card? I’ll go buy two cards myself at a physical store.

Credit card

I need to change my credit card on my account … how do I do that

payment

Why has my account been put on hold when I pay by monthly withdrawal?

Overcharging

I have moved my account to Rogers months ago but my credit charge is still being charged monthly!!

Resolved! Ported but old PC eSIM and new Public physical SIM both showing same phone number

Ported from NoName/PC to Public and I think it went smoothly although I never received an official welcome to Public Mobile message of any kind. My issue is my PC eSIM is still showing as available and with the same ported number as my new Public phy...

Phone Number Transfer Status

Received email from the other service provider saying transfer was confirmed, but message from Public Mobile says account number provided was not correct, and then no further instructions. How can I check the status of the transfer?

Resolved! Rewards for community participation?

I can't seem to find a list of rewards allocated for community participation. Can anyone tell me how this reward system works? For example are points given for bravos, posting, solutions etc.?

Resolved! SMS 2-factor authentication code

I am a Public Mobile customer with a Canadian plan. How do I receive an SMS 2-factor authentication code from my bank or any other website when I am in Portugal?

Change of Phone Numbers in Account Portal

Where is the option to change your phone # in a person's account? It was there 2 days ago but is now gone from any of my options,

Account issues

I have $60 in my account, which is more than my monthly subscription.But my account is suspended?

Texts and data not working

I switched to public mobil and selected Esim and to transfer my phone number from Telus. My texts aren’t working at all and the data doesn’t seem to be working very well. It’s been seven hours since I tried transferring my number etc. Public Mobile i...

Resolved! Doogee S118

I currently have an iiif150 r2022 which runs Android 11. It has lasted me till now but time to upgrade. I need to be sure that the phone I am buying will work properly on public's network but there's so many numbers I'm never sure. These are it's num...

Not receiving SMS or calls after changing from bell

i went through extensive troubleshooting and still not receiving SMS or phone calls. I’m also told no one is receiving my texts. I have android and RCS message is stuck in “connecting…”. I urgently need help please

Service not working

I tried to transfer my account from Rogers and never got a text message from them. My guess is there for it’s not set up properly. But now I can’t get any texts to try and set it up again. I can’t receive phone calls. Can only do thinks attached to w...

Data provisioning issue – service unusable, refund requested

I activated service but mobile data never worked due to provisioning issues.I request a refund or credit.

Resolved! Not receiving calls in US on CAN-US plan with Samsung A71

We are travelling in the US, but I can't receive/make calls on Samsung A71. Last Nov with the same plan I believe everything worked (can't remember for sure that I tried a phone call) when I manually selected T-Mobile. This time AT&T is automatically...

Not receiving activation code

I'm trying to set up a new SIM I have responded "yes" to my former carrier. I inserted the PM SIM. I then was waiting for an activation code from PM but it never came. Phone is showing Public Mobile on the top.I need help

Resolved! I bought a public physical sim card

I waited a week and a half for esim to work but in the end I had to buy a physical sim card. Now for the esim that I was trying to activate, should I just delete that esim from my iphone? Also, how do I activate the physical sim card through the app?

Didn't reply YES to the SMS for the transfer, haven't been able to receive SMS and phone calls

@CS_AgentI didn't reply SMS for the phone transfer, Bell asks me to ask Public Mobile to initate the whole process for them to send the SMS. How do I proceed? thanks.

Mixed Service / Stuck Port (Cannot Receive Texts or Calls)

So i bought a plan for public mobile yesterday and I transferred my old number from bell. Since yesterday iam unable to receive any calls or texts from others. But I can make calls and send text. Does anyone know how to fix it?not sure if the device ...

iMessages do not work with my number

I changed carriers from Public Mobile to Fizz and then back to Public Mobile under a new account. After the switch, I couldn’t receive calls or texts for a period of time, but that was resolved after contacting support and having the number properly ...

Resolved! Cannot Add funds or Add a New Card to My payments

Any card debit or credit card new or old, bank or gift card I get the Notabletoprocessrequest, I tried different browsers, different Cards each working on other stuff, But My account isn't allowing me to add new cards or something it's irritating sin...

Reprovision Tethering

My cellular data works but hotspot has no internet. I'm using an iPhone 16 Pro and hotspot connects but doesn't pass data. Please reprovision tethering on my line.

Service@

duplicate thread

Community

Forum Posts