Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Credit card

How to change credit card on account

No response in 30+ hours

Sent message 4 times but no answerQuestion: are we able to get the 25 and 24$ plans as it seems some customers on "red flag deals" say you can but luck of which agent you get

Resolved! stop payment

Hi, I bought a plan for a young friend who no longer has the phone. She changed the password and forgot what it was. She also lost her gmail account that would reset the password. I would like to pause my credit card auto payment. Would you please gi...

Cancle my Add-Ons Usage Plan: US Roaming - Talk Text & 3G Data at 15 days

I shopped this Add-Ons extra plan on December 26th due to my trip to the US. However, my flight was cancelled today due to unpredictable forces. Therefore, I want to get a refund for this additional plan since I will stay in Montreal and no longer ne...

Resolved! add-on subscription Not working

Hello,I purchased a new add-on yesterday and I did not have data. Can someone please help me if I have picked the wrong plan. I am in San Diego for another 4 days, when I am outside my hotel, I have no data.

Resolved! No SMS Request to Port Old # - phone now on SOS

The subject says it all - trying to port my old number from Cityphone Telecommunications to my new PM. I have my Cityphone sim still in the phone, but now my service is "SOS" and I never received the porting request text. Should I be phoning my old p...

$65 plan

HelloCan someone share information and experience of using $65 Plan? Does $65 plan mean the service will work both Canada and USA for making call and using data?

New activation completion being imposed on me?

My card expired and I had to replace it as the new payment date is today. I tried to access my account to make the new card on the system but I am rather being as to activate a new subscription. i am not changing my subscription so kindly remove the ...

PUBLIC WON'T TAKE A PAYMENT

AS PER USUAL..... THE PUBLIC MOBILE WEBSITE IS COMPLETE DEBACLE AND WON'T LET ME MAKE A PAYMENT ONLINE (EVEN AFTER DAYS OF TRYING)

Can't login

I couldn't log into my account, so I had password reset. After logging in the account, don't know why I can't see details in my account, instead it shows all the boxing promotions. I purchased a new plan, it seems like I have made a new account, so ...

Resolved! Promotion to exiting customers

I think it will be nice if PM do a New Year Promotion to exiting customers since there are so many good plans were promo in the market. How about a 1 time promo to only PM royalty customers who being around for 3+ years. Something like $29 5G 10GB....

Need to submit a ticket?

Upgrade to Boxing Week promotion $34/50GB

Hi. I just joined PM on Black Friday with the $34/40GB promotion. Now I see that the Boxing Week Promotion is $34/50GB. Is it possible to upgrade to this promotion? I don't see it available in my account under 'change subscription plan'.

How to access my own bills

SIM card activation

help i'm new on public mobile ..my new SIM card activation failed..I put my SIm in the phone before activation..the at the step of activation is said '' this number is already used '' I mean the code bar

rewards not applied to my account

how do I message customer support when the eticket option is not working. My rewards have not been applied to my account and need to contact someone for assistance.

Terrible reception and dropped calls

I have been experiencing extremely bad reception and dropped calls. My entire family is on public mobile and we have all been experiencing the worst reception. I am considering leaving public mobile. I have had to resort to talking to my husband u...

Re: Trouble Transfering Your Number

How did you resolve the issue? I’m struggling with the same thing and have no help

New subscriber and new plan launches Boxing Day

New subscriber as of December 24, 2023. Took advantage of the Boxing day deal 40GB for $34. Go online yesterday and see it's now 50GB for $34 new subscribers only. I thought I had the Boxing day deal and it changed. Very disappointing. Wondering if t...

Ever safe code isn’t sending

I just created a public account and the code to verify my account won’t send to my number

Unable to log-in my account

I moved my public mobile phone number over to another provider but now I am unable to login into my public mobile account.I didn't receive any emails either from public mobile.

Can't verify with code because phone screen broken. How do I get into account?

My son broke his phone screen. I've been trying to log into his account to pay his bill, but they want to send a code. His screen is black right now, getting it fixed this week. I thought I had already marked my phone as a safe device but I guess ...

Resolved! $34 for 50 Gigs plan unable to change

Good day. I would like to change my subscription to the $34.00 Boxing special for 50 Gigs and services. However, I am unable to as it won't allow me. Any reason why or any assistance I can get to fix this issue I am experiencing?

50GB for 34$ on website

Trying to sign up for this plan , but on the signup page it shows 40GB for 34$

No service

Hi all. I subscribed to PM on Nov 27 with the Black Friday $34 plan.I had auto payments on however was considering last night (Dec 26) of switching over to another provider and went into the app to cancel my auto pay as I did not want PM to charge me...

Resolved! New account activation

My family need a new number next month. She wants to get the boxing week promotion $24/4gb plan, if she order the sim now, the plan will activate right away or the subscription plan can be activated 2-3 weeks later.

Resolved! US Roaming Network Question.

In NY state I always have issues when roaming on AT&T. Can never get my data to work when I need it. Indoors is a new issue. T-mobile works no problem. Have to switch it manually to T-Mobile as it seems to prefer AT&T. I’m using an iPhone SE 2022. Do...

i'd like to cancel the transferring to public mobile which i did a hour ago, help！

i'd like to cancel the transferring to public mobile which i did a hour agoI called the previous service provider, they said i have to call public mobile for itHow can i contact public mobile?Zhen

physical SIM or e SIM

I just switched over to PM yesterday, I ordered e SIM but it failed to activated. Now I do not have any cellular service.Can you send me a physical SIM instead?Please Help!!!

Resolved! Travelling to the US, what package to buy?

Hello, I will be travelling to the US and I don't understand the packages. Is it $15 for the full 15 days, or do I have to pay 15$ per day? Same with the $30 package. Is the difference that I get internet with that? And is the cost a flat $30 or per ...

Community

Forum Posts