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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re: Porting Out

Been trying to port my number out with pm to my new carrier the sgrng deleted the esim so now I am unable to get request can some on manually appve the request pls

Can't make calls to the US Virgin Islands

I tried to place a test call to the USVI and was met with a message saying my call couldn’t be completed. I had made a successful call to Puerto Rico without issues issues, but any other number doesn’t seem to work. I’ve reviewed the coverage map on ...

Resolved! No internet

I bought a new phone and place my sim card into it and I can't access the internet.

No service

Bell tried to port my phone unsuccessfully. Now I have no service! Said it was my problem to get my service back from PM. They said PM didn’t accept the port so HELP

Resolved! Travel to USA

Hi! I have a plan enabling me to call USA with 60gb data. Do I need to purchase an add on for travel to USA to use phone to call and text within USA and to call/text Canadian numbers? I’ve read comments and am still unclear! Thanks in advance for you...

Number port

I recently ported my number from Fido to Public Mobile. I can’t send or receive SMS, and iMessage is stuck on verifying. I believe the port may not have fully completed. Please help me finish the port so SMS and iMessage work. edited by computergeek5...

New subscriber something went wrong

Tonight I switched me and my family over to public mobile four SIM cards off Amazon three of the four worked no problem we were switching from Bell the one phone the sim was just disconnected, so I never got the confirmation text from public that eve...

SIM

Why is my Sim not receiving or making calls? Thank you

Transfer error

Tried to transfer from fizz’s and been a few hours. Got a txt about an error with imei number error and noting since I got a txt from Fozz about transiting the number but didn’t seem to work as my fizz sim works but my public mobile one does not

Is there an outage?!?

Myself and many of my friends and Tamil have had no cell service (cannot call in or out) since early this morning, and I haven’t been able to find any information of an outage! Anyone know what’s going on with the network? It appears that we have 3 b...

Where did all my bonus data go??

I swear I had over 5-10GB of bonus data racked up, and I've also been a loyal customer since 2020. I got an alert saying 95% of my data has been used and upon checking my account all my bonus data is gone. Where did it go and why and how does it expi...

Resolved! Can I port my number?

Support , I am now with Koodo, regular postpaid type. Can I port my number into Public

Referral Reward

Hi, I activated my service using a referral code and I dont see any reward for using that in my profile. Could you please look into it?

My subscription.

I opened an account and paid for a subscription yesterday , and then recieved a message that it did not initiate.

Resolved! Saying my minutes are done when I am calling local

Hi there, I seem to not be able to call anymore, giving me a message saying I have used my minutes though local calling should be unlimited . Can someone help with this?

Canadian phone not working in usa

Hi community. Presently in USA with plan that covers Can USA and Mexico. Phone is connecting to us network. Cellular is working. No other features apps. Search. Messaging working. Phone says it is offline. Did Network reset. No go. Any suggestions. T...

Going crazy

I'm new today and can't believe how useless their bot is.I signed up and paid. Got my new phone number and asked for an eSIM. Couldn't download the eSIM even using the QR code. Can't get a new QR code anywhere, and can't login because they need to se...

Promo code

Hi. I can't find a working promo code. Do you know of any working codes for June 2025?

Help Needed: Porting Bell Number to Public Mobile Without Keeping Current Number

Hi,I currently have a Public Mobile account but want to port my Bell mobile number into Public Mobile. However, I don’t want to keep my current Public Mobile number or have two accounts. Can you please advise the best way to do this and if you can as...

Resolved! How can I contact customer agent?

I was trying to transfer my number from Fido to public Mobile, but I got message said: “We're having trouble transferring your number.Looks like you entered an incorrect ESN/MEID.Someone from our team will contact you shortly using your original phon...

Accessing Account via PM app

I have been unable to log in via the app for several days, I can access my account via a browser I have reinstalled the PM app several times but am still unable to log in.

Reply

How do I get a reply from an agent without waiting hours

Resolved! Ported number

I ported my number from koodo prepaid and my sim still has the temporary number showing . Will it always be that way or is there a way to get it to display my current number ? Thanks in advance for any suggestions

Can’t subscribe

I have set up an account but can’t get further. Have tried several times to subscribe.

Resolved! Charged for a new eSIM

I was replacing a few phones today. 2 of the 3 accounts when smoothly. I purchased the new eSIM on the new phone but was not actually charged, and the eSiM from the old phone transferred over without any issues.However, on this account, I was charged...

can't login

I retired and account linked to my old work e-mail and the Phone number stored in the eversafe is unknown to me, probably the old sim card number before a ported my Koodo number over. Because of these two errorsI can not log in. My service has stop...

Resolved! Cancel account

Please cancel my subscription

Texts not working after switching

I can call and everything else seems to work but my I'm not able to send or receive texts. I have already restarted my phone.

updating my credit card information

My account has been frozen because my credit card info expired - please help I can't figure out how to update my info and reactivate my account.

Network status and the customer services

Dear Public mobile Rep and Users,I would like to know the following info1. How much reliable mobile networks in NL province?2. How much reasonable offers Public mobile is providing as compare to competitors?3. Customer care support centers and resolu...

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