Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I'm in the process of transferring from Fizz to PM. I followed the steps in the app, I received the confirmation from Fizz, I texted back YES. Fizz confirmed. Then PM sent me a sms saying that PM is having trouble transferring the number due to in...
Hello, I have downloaded the e-sim on my new Samsung. I came over from an iPhone. However, its been a few hours and several restarts and troubleshooting later (looking at APN settings), the sim is still showing up as unregistered and does not provide...
So i just received my simcard today. then logged in the app, as the website login doesnt work. Now the app tells me to sign up again for a plan and then i can set it up. Which makes no sense... it should be going to the step where i transfer my numbe...
How do I buy a SIM card
I was setting up my account and I foolishly entered the wrong phone number to be transferred. Now I can't access my full account to fix this because it is trying to send a SMS to the incorrect phone number to finish account setup. I'm going around in...
Can I receive phone calls while in mexico?
hello i am having difficulty recovering my email address associated with my public mobile account. the public mobile tells me to enter my phone number after which it says that email recovery instructions are sent to the email address associated with ...
Can you guys help me? Because the old subscription is not showing any more. And now I am using less phone and data.I am a loyal customer from last 5 years. Now I am thinking to go with other companies they provide lot cheaper subscription
I would like to have my receipts from April 2023 until present. I can only access my receipts since November 2023. They say I should contact an agent if I would like to go back further. I am always either sent to this community posts or an AI who is ...
I cant make any calls. I am out of my subscription minutes but I have add on minutes but I still can't make any calls. Texts go through fine. Tried restarting phone and removing sd card Thank you
When I want to go through the phone, they asked me for a pin. What is this famous pin??
Hi,I posted yestereday morning that I was having service disruptions and a CS Agent worked with me to try and resolve it. My service yesterday afternoon seemed to improve although not tremendously.I had zero ability to make phone calls again this mo...
Hi, I can’t download the app because of my region even though I’m currently in Ontario. I tried to follow the link and also searched for the app in my store but both didn’t work. Is it because of my phone itself? Because it’s a “European iPhone” but ...
Need to change my payment info. When I go to Account I get sent here:
PURCHASE PLAN AND COMPLETE ALL STEPS TO TRANSFER PHONE NUMBER FROM DIFFERENT PROVIDER TO PUBLIC MOBILE. STUCK ON STEP 6SUBSCRIPTION NOT ACTIVATEDSomething didn't go right while activating your subscription. Click below to contact a customer support a...
I just signed up to Public. I still have the old sim from my old carrier. Can I change my new eSim to use my old Sim and stay with Public.
Hello, I just downloaded the eSIM using QR code, but having trouble with a status that's stuck on "activating"...
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