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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9570 Views
  • 104 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20291 Views
  • 180 replies
  • 24 Bravos

Resolved! Sim

How long does it take for sim card's to get deleted? its been 2 weeks already I feel like it's way too long it just says processing nothing like getting shipped or anything, can someone can explain? 

Samunruh by New in Town / Nouveau en Ville
  • 118 Views
  • 1 replies
  • 0 Bravos

Resolved! Activating Error - Charged but cant use

Error Code. M8701 I got charged 2x (as seen on my CC) I have no access to my account nor do I have access to my funds. Help please

akajusa1 by Great Neighbour / Super Voisin
  • 227 Views
  • 3 replies
  • 0 Bravos

Resolved! refer a friend

Is there a link or code for referring a friend?Please send an instruction what to do?

SH11 by Great Neighbour / Super Voisin
  • 300 Views
  • 7 replies
  • 0 Bravos

Resolved! s

   

cathy-SIM by Good Citizen / Bon Citoyen
  • 467 Views
  • 10 replies
  • 0 Bravos

Resolved! I can’t submit a ticket or reach an agent

I cannot submit a a ticket or send a msg to a CS agent. I purchased the wrong add-on and want to have it refunded and purchase the correct one. Help - this is so frustrating!

Traz by Great Neighbour / Super Voisin
  • 222 Views
  • 4 replies
  • 1 Bravos

Resolved! Purchased the wrong add-on

I purchased a data add-on yesterday, as I had ran out of my regular data. Unfortunately I accidentally purchased a U.S. data add on, so it does not work for me! Is there any way to switch it for the Canadian one!? @CS_Agent

Keirsten01501 by Great Neighbour / Super Voisin
  • 190 Views
  • 3 replies
  • 0 Bravos

Resolved! I can not login app - I can’t setup eSim loop

Hi , just got a new subscription and paid for my eSim as well as 3 months plani then downloaded the app, login with my email then the twist came in to play and the app asks me to confirm full access. It says a 6 digit code to be sent to my new mobile...

Merter by Good Citizen / Bon Citoyen
  • 309 Views
  • 8 replies
  • 0 Bravos

Resolved! Making and receiving calls

Since coming to Florida with ca/us plan cannot make or receive phone calls

Sooey by Great Neighbour / Super Voisin
  • 139 Views
  • 2 replies
  • 0 Bravos

Text

Lots of data but my text messages aren't going through. There is a little clock under the message and then it says sending failed 

jordanh2023 by Great Neighbour / Super Voisin
  • 134 Views
  • 3 replies
  • 0 Bravos

Resolved! $50 Canada USA plan

@J_PM what happened to the $50 Canada USA plan?  

EdN by Great Citizen / Super Citoyen
  • 297 Views
  • 5 replies
  • 0 Bravos

eSim QR code

How can I get a eSim QR code instead of having to install the app and make it install the eSIm on thaty device? 

Fer997 by Great Neighbour / Super Voisin
  • 100 Views
  • 1 replies
  • 0 Bravos

Cannot access my account

When I put in my confirmed and correct email address and password (Password has been reset there times) to sign into my account, Safari and Chrome both give an error message that identifies the site and sign in action with a warning window that says ...

Robert27 by Great Neighbour / Super Voisin
  • 252 Views
  • 7 replies
  • 0 Bravos

Forbidden A1 login problem

Hi, I'm hoping a moderator can look into this. I'm unable to login into my mobile app and web account, even after verifying my 2A verification. Recently switched devices. I also use VPN and never had issues while it was turned on in the past, and als...

alicja11 by Great Neighbour / Super Voisin
  • 211 Views
  • 4 replies
  • 0 Bravos

Resolved! no connection

Inbound calls get a message "sorry your call can not be completed since your plan does not include a US add on".Outbound "sorry your call cannot be completed please check the number".  What's going on?

Puzzled1 by Great Neighbour / Super Voisin
  • 134 Views
  • 2 replies
  • 0 Bravos

Resolved! Cannot sign in my account

I know my account password, but the app kept sending digit code to my old phone number. I already changed my phone number for almost a month in Public app. And if I chose send code to my email, I still cannot login in. It shows forbidden A1. Please h...

SeanBing by Great Neighbour / Super Voisin
  • 159 Views
  • 2 replies
  • 0 Bravos

Resolved! QR code for iPhone 15Pro

I just bought a IPhone 15Pro and need a QR code to install a SIM from my iPhone 11. Have tried Support and go around in circles. Have asked to connect to customer support agent and either get a Submit link and get 404 error or I get nothing. Have cle...

Gordon5 by Good Citizen / Bon Citoyen
  • 377 Views
  • 7 replies
  • 2 Bravos

Cancel my mom's account but she has replaced her SIM card already

Hello, I bought public mobile SIM card and plan for my mom when she had a stroke and was in hospital. Since then she's gone home, and has purchased a SIM card and plan from a different provider. I need to cancel the current plan. I cannot log in usin...

MomLLK by Great Neighbour / Super Voisin
  • 167 Views
  • 3 replies
  • 1 Bravos

Change of Credit card on File

Can someone please help, I am out of Subscription and the system won't allow me change the Suspended card I have on file. I really need my line back. @CS_Agent. I also can't create a ticket as I keep getting an error message .  

Atarah by Great Neighbour / Super Voisin
  • 139 Views
  • 2 replies
  • 1 Bravos

Resolved! 500 one time international LD bonus

Hi,Last year I received a 500 one-time international LD bonus. Does anyone know what countries I can call if I want to use the bonus?Thanks

zhengbe21 by Good Citizen / Bon Citoyen
  • 474 Views
  • 7 replies
  • 0 Bravos

Public Mobile changed my plan without any input from me

I have been with Publi Mobile for years.  Recently after puchasing a new unlocked phone, I noticed that my data just disappeared without me using a lot.  I blamed the phone.  I just logged into my Public Mobile account for the firt time since they ch...

Hufi by Great Neighbour / Super Voisin
  • 335 Views
  • 7 replies
  • 1 Bravos

Pixel 7 eSIM cannot be added

When I try to connect to the PM network via the eSIM QR code, I am getting the following error:Has anyone encountered a similar issue on their Pixel 7? My phone was purchased through the Google Store in Canada, so I'm assuming it should work...

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kgli by Great Neighbour / Super Voisin
  • 401 Views
  • 5 replies
  • 1 Bravos

Resolved! 2G On PM

Hi,Does Public Mobile support 2G (GSM) devices? Will that technology be supported for a long time in the future?Thank you.

thecynic by Good Citizen / Bon Citoyen
  • 177 Views
  • 2 replies
  • 1 Bravos
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