Cannot Receive Calls

[HusainL21]

I switched to public and transferred my phone number from chatr mobile. However, I cannot receive calls. How can I resolve this?

[Sansan]

Ok, in order to port you must receive and confirm that was your intention. 

You can create a ticket for the agent to assist you or check your inbox for another reply from slusagm with the phone number to contact to re-do the port.

[HusainL21]

I don’t think I got a sms confirmation from chatr. I did this transfer two days ago.

[Sansan]

How long ago did you port in?

Did you reply to the sms confirmation of the port?

Disable the previous sim and insert or enable your Public Mobile sim and make it sure it's set as primary and restart your phone. 

[slusagm]

could be a stuck port

there is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 And CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenote