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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! "Canada-wide Talk Booster" Label Misleading

I was running low on minutes so I went shopping for Add-Ons and found Canada-Wide Talk Booster 500. But apparently Canada-Wide Talk Booster 500 has no relation to local 100 Minutes Canada-Wide Talk, because it is in fact 500 one-time Int'l LD, not lo...

Resolved! Renewing plan earlier

I am trying to renew my plan early for the purposes of data. Can a mod please assist with early plan renewal?

Resolved! Incorrect Info in 611 Text Messages & Plan Usage in My Account

Not sure what's going on but I received a 611 text message stating that I've used 100% of the data included in my plan even though the plan usage in My Account states that I still have 64 MB left in my regular plan and 1 GB left in my add-on?!? And a...

Resolved! Buying new phone, understanding carrier compatibility

Hi, I'm trying to buy a new phone. It's not one offered through Public Mobile. But I'm confused about what to look for: Does it need to be unlocked? Does the listing need to say it supports Public Mobile as a carrier? Are there other carrier...

Resolved! activation failed

I was not able to complete the activation

Resolved! Lump sum payment

I have a pre-authorized payment plan. I want to make a lump sum payment in case the entire financial system goes down. How can I do this?

No service after plan change

I changed the plan with immediateeffect two hours ago. There is no data service so far. How can I fix it?

Phone cuts out

My phone cuts out when talking to my friend who always calls me from the US. There are long pauses where my phone cuts out and I can't hear her and sometimes I hear some screachy interference noises on my end and she sounds like she's breaking up. Sh...

Wifi calling & Apple Watch pairing

Is there anyone else out there that has an issue with not being able to connect to wifi calling and/or Apple Watch pairing through their mobile device ? I live in a remote area, and find this could very well be a potential safety concern. It may ne...

Data not working

Hello communityI am in Montreal and today my data wasn't workingAnyone has experienced the same?Thank you for your help

Resolved! I just ordered a new SIM 2 weeks ago and there is now promotion of a free SIM

Just venting... I am going to activate the SIM this weekend.I know it's non-refundable, but is there any way that I can get a $10 credit?(Just like price guarantee program at stores)

Payment for service

I try to use 611 number to renew my service which expired a day ago, but it was ending my call right away.Does not give me an option to pay.Also, when I tried to login to my account via https://myaccount.publicmobile.ca it crashes with a message th...

Not receiving some sms text messages ever since I switched to Public Mobile.

I switched from Bell to Public Mobile 2-weeks ago and ever since I have not been receiving SMS text messages from certain contacts/phone numbers, both Android and iPhone. I have the same Android phone that I had with Bell. I tried restarting the phon...

my phone can't call the number started with 604

i don't know why my phone can't call some number started with 604，it will be hunged up every time.who know what‘s the problem？

Resolved! promotion plan

Hi, I see on the publicmobile website that is going which is 40$ for 15gb of data at 4g speed, and when I'm in my profil change where I can switch plan, the promotion is not there plus, if I click on the promotion on the main website there's is no in...

Plan change

How can I change my plan, while my account is not active?

MISTAKEN FRAUD ON 2 IPHONES - REQUEST FOR CORRECTION

2 Phones affected : Mine and the one of my mother Origin of mistaken fraud: I moved on June 2022. After my move, my ex did not give me the letters I received; so I did not get my new credit card and the one associated with her Public Mobile account ...

Resolved! not authorized credit card payment

My credit card was charged $45.20 on Mar.5 2023 using a credit card not authorized for payment. incorrect normal payment amountMy normal pre authorized payment was completed with success Mar.9 2023 , normal payment amount using the correct credit ca...

Transferring from Line2

How do I find out if I can transfer a phone number from Line2 to Public Mobile?

FREE PM sim card

Hope it is not a glitch. PM sim is now $0 on its site and free shipping!! No requirement at all. Add to cart, enter address and give it 5 to 10 business days, more like 3 weeks

4G or not?

Hello Public Mobile Community ...I have been a public customer since early January 2023. Since I have activated my Boxing Day Sale special 4G service I have yet to receive a 4G signal and only have had 3G. I have travelled far and while around Vancou...

Resolved! Deactivate

Received email my phone number will be deleted in 3 days for non payment When I log into my account it says deactivation date is March 28 as I’ve been away on vacation. Which date is correct I don’t want to lose my phone number thank you

Long Distance Call to U.S.

How do I make a single long distance call to the U.S.?

Free SIM Card From the Txt msg

Hi Member, I just received the free sim card offer from the txt msg. I ordered one. I hope that it can help the new customer. Have a wonderful day

Resolved! Trouble logging in to account

I have tried to reset with a new password for two days. Cannot get in to my account. Keep telling me to retry later.

$37 5GB 4G plan

Has anyone noticed there is an option for $37 5GB plan when you elect to change your plan? Wish PM could have a $35 4GB 4G plan. Never came close to 3GB in data usage, but one extra GB offers a peace of mind.

Resolved! Will the option to hassle free and at no cost switching between plans ------continue?

Public Mobile offers a beautiful FREE option enabling account holders to be able to hassle free, switch account plans at no additional cost. For example, if you only need limited data then switch to the $15 3G plan but if you need more and faster dat...

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