03-25-2023 01:04 PM - last edited on 03-25-2023 03:41 PM by computergeek541
I have no access to my email to retrieve a code as my email requires a code as well via \SMS and you have shut my phone down without warning as the expiry date on my \cc is no good - please turn on service so \i can access my email to get a code so \i can update
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03-25-2023 01:50 PM
thought there would have been a little more warning than there was - shutting off the phone so quickly after payment attempt is not cool - option via text to update CC expiry would be good option if possible. submitted ticket and got a response but nothing after I responded - waiting.....
03-25-2023 01:18 PM
To get your phone service, just purchase a voucher and enter it by dialing *611. Once your account is Active then you can get the 2FA code by SMS.
Vouchers can be purchased from these locations:
You can change the email address by contacting a CS_Agent to change it for you.
03-25-2023 01:10 PM
You will probably need to contact customer service agent (CSA)to gain access to your account.
Submit a ticket for CSA help.
Type: I can't login.
Follow the prompts to submit ticket.
CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours. Check your private message inbox (envelope in upper right corner of website).
03-25-2023 01:10 PM
@ckalberlah sorry, PM is a prepaid provider, so if there is no payment made, the service will stop
Please open a ticket with PM support for them to change it to a valid email so you can update the credit card info and make a manual charge
1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.
Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"
2. if you have problem with Chatbot: Private message CS Agent at:
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there