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US ROAMING

ouditlall
Good Citizen / Bon Citoyen

I activated US Roaming shows connected to LTE but not working

12 REPLIES 12

ouditlall
Good Citizen / Bon Citoyen

Just thought I  tried. Will try to get my points back

@ouditlall   another addon?  did you use one set of US roaming addon already and you were re-buying the same one a second time earlier?

 

ouditlall
Good Citizen / Bon Citoyen

Thanks everyone ended up doing another add on and it works.

DennyCrane
Mayor / Maire

Make sure data roaming is turned on on your phone as well. Go into network settings. 

 

Also have you logged into your account in Incognito Mode to ensure the add one was in fact put on your account?


@ouditlall wrote:

I activated data only


@ouditlall   it should be relatively easy to connect for data

and it shows you connected to T-Mobile?

did you try in different area of the city/town?

On your phone, you confirmed Roaming Mobile data is enabled? that is critical

 

Also, login to My Account using Incognito mode and confirm you see the US roaming data is showing up in the My Add-on section and you have mobile data left

 

ouditlall
Good Citizen / Bon Citoyen

Mobile data

ouditlall
Good Citizen / Bon Citoyen

I activated data only

@ouditlall   is it voice that is not working or mobile data?

 

ouditlall
Good Citizen / Bon Citoyen

I did a few times

ouditlall
Good Citizen / Bon Citoyen

Still not working

softech
Oracle
Oracle

@ouditlall   What roaming addon you got?  Data roaming?  or voice?

 

and it connected to T-Mobile?

 

If you have Data roaming, make sure you have turned on Roaming Data on your device

If you have voice, try to do 2 things:

1. try VoLTE.  Enable VoLTE from your device, it should be somewhere on the Connection page

2. if that does not work, try to manually change the Preferred network type or network mode to 2G and see if it works

hTideGnow
Mayor / Maire

HI @ouditlall 

 

where in US you are at?

 

Try to reboot the phone once and make sure it connected to T-Mobile

 

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