03-25-2023 09:09 AM
03-25-2023 11:15 AM
Just thought I tried. Will try to get my points back
03-25-2023 11:09 AM
@ouditlall another addon? did you use one set of US roaming addon already and you were re-buying the same one a second time earlier?
03-25-2023 11:08 AM
Thanks everyone ended up doing another add on and it works.
03-25-2023 10:47 AM
Make sure data roaming is turned on on your phone as well. Go into network settings.
Also have you logged into your account in Incognito Mode to ensure the add one was in fact put on your account?
03-25-2023 09:35 AM
@ouditlall wrote:I activated data only
@ouditlall it should be relatively easy to connect for data
and it shows you connected to T-Mobile?
did you try in different area of the city/town?
On your phone, you confirmed Roaming Mobile data is enabled? that is critical
Also, login to My Account using Incognito mode and confirm you see the US roaming data is showing up in the My Add-on section and you have mobile data left
03-25-2023 09:35 AM
Mobile data
03-25-2023 09:33 AM
I activated data only
03-25-2023 09:32 AM
@ouditlall is it voice that is not working or mobile data?
03-25-2023 09:31 AM
I did a few times
03-25-2023 09:30 AM
Still not working
03-25-2023 09:11 AM
@ouditlall What roaming addon you got? Data roaming? or voice?
and it connected to T-Mobile?
If you have Data roaming, make sure you have turned on Roaming Data on your device
If you have voice, try to do 2 things:
1. try VoLTE. Enable VoLTE from your device, it should be somewhere on the Connection page
2. if that does not work, try to manually change the Preferred network type or network mode to 2G and see if it works
03-25-2023 09:11 AM
HI @ouditlall
where in US you are at?
Try to reboot the phone once and make sure it connected to T-Mobile