Community

Resolved! Need an Invoice

Can I please get an Invoice for my payments from May 1, 2022 to Dec 31 2022?Thanks!

Resolved! Where is the $15 for 15 days Add-On for US minutes & text?

I’m in the US for 30 days. I purchased the first 15 day talk/text plan when I left Canada for $15. I’m looking to renew another 15 days for the balance of my stay but the add on option appears to be gone … I can only find a “bundle” of data & minutes...

Resolved! Travel to Mexico

I am going to mexico for 2 months, I have a 2021 moto gplay phone , I have seen others ask similar questions and its all gokeep or Maya which I don't think it will work in my phone. I am using public mobile because of a budget, can't afford new phone...

Resolved! 3g to 4g

So I am having trouble wit the signal cutting in and out when using Microsoft teams when driving. It uses data (no call in number) I would like to switch from my current 3G plan to a 4G plan to see if that fixes it. Can I switch and keep the discount...

Resolved! Ticket

How on earth do you raise a ticket here, its been 11 business days still no SIM card. I get directed to the bot and then click on submit a ticket it then asks me to login and comes back every time with a login error. This is despite the fact that I a...

Resolved! Phone Number for Top up ?

Is there a phone number to which one can top-up their plan instead of using *611 ?

Resolved! so after updating to the new reward system. we lost our loyalty rewards, right?

I am kind of regretting now to change it to the new system. No worth it.

Resolved! Activation > Credit Card not working

Hi, i've been trying many times to activate 1 new sim card with my credit card. It keeps saying at the end of the activation that My Credit card infos are not good. I then, tried with another credit card, still the sameI also tried with another sim c...

Resolved! over charge

I changed my plan to $45 this month and I have a $4 monthly reward. But I was charged $47. Anybody knows why?

Resolved! Need a referral code

Please kindly send me a referral code.Thanks 

Resolved! How do I get the better plan when I am kinda on it now

Ok first I am getting a little pissed off with Public screwing me over.I have been with them for over five years. I pay with auto pay and I have one referral.On the old rewards plan I would getting a reduction in my bill  of $8.00 a month.The rewards...

Resolved! how long does it take to switch over from koodo to public mobile via new sim?

Resolved! Better Plan

There is an offer for 15 gig of data for $40 instead of only the 7 I presently get. How do I get this better plan?

Resolved! Switching to Public Mobile

My father is interested in switching to Public Mobile. We received the simcard already. The issue is he wants to cancel his home phone,  but before that he wants his phone number as his cell number. Are you able to port his home phone number to his c...

Resolved! Overcharge

I have set my autopay with Public mobile with one bank account and I have been charged on that for my opted plan. However, I noticed few days ago that on my other bank account (which is not even registered with Public mobile) a monthly charge of $17....

Resolved! Have confirmation of a new account but put in wrong email address

Resolved! sim not received yet

need sim card.order no.323974

Resolved! Change

Hello . what will change on my account if i switch from 3G to 4G.?

Resolved! Data usage unexpected

I am showing data usage for periods where phone is powered down and in a wifi zone.  Why?

Resolved! New customer. Paid for Sim Card on Jan/24/2023 and still not received it yet

New customer. Paid for Sim Card on Jan/24/2023 and still not received it yet. Wanted to get the $40.00 Lunar special so I ordered a Sim Card early enough but still waiting. What next

Resolved! Apple Watch

Hi,I see this question answered many times, but I do not know how do I access the answers.I presently have my public mobile Sim in my iPhone. I am considering an Apple Watch. Can I get data from public mobile to support my Apple Watch being away from...

Resolved! Refer a Friend Reward

In December of 2022 I refered my husband to public mobile. I have searched my account but to date I have not been given credit for referring him. How long does this take? Also on my husband's account he does not show any rewards. He should get a 10.0...