Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Ok so lets start with this... I manage all of my family lines, had 5 and recently dropped one so now for my wife and kids I have 4. This means... 4 Control Panel logins 4 NEW reward logins 4 Community logins OMG even if I only have 1 line that is 3 l...
Received my SIM card today and activated it but was told by email last week that an extra free SIM would be delivered which I could use as I like. There was only one SIM in the envelope. Was planning on giving it to my granddaughter. Is there any wa...
Hi, I cannot reactivate my account although I have sufficient funds in my account (15 dollars)It shows I have 15 dollars. But, it still shows "Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has ...
@J_PM: Three of my earned solutions from yesterday have since disappeared, two on posts about erroneous emails informing customers of switching to public points system that have since been moved and integrated into this one thread created since the...
Yesterday, I was told by koodo service that if you are porting your number between telus subsidiaries (telus,koodo,public mobile) that there will not be a text to confirm anymore? This is supposed to be a brand new change. Can anyone confirm this? ...
Hi,I just joined PM. I'm on the $25 plan. My phone is redmi6. I've looked at the phone compatibility & I don't see my phone on the list. nevertheless, I've search previous threads and it seems that redmi6 will work on 3G bandwidth. But I'm having a p...
This would be my way to orient myself in the process
I would like to return my phone for a refund. I am within the 30 days of purchasing it
I ported my number over from a different carrier over 24 hours ago. I got the text and said YES to authorize. The number is not active on my old phone (and Telus has confirmed it is not longer active with them as of yesterday) but is not active on...
I forgot my account password
Hi, I just want to buy a SIM. I want to know if the phone numbers are shown on the call history and text history which I can get from the website. Thank you. I want to see the incoming call numbers. And also I want to see the phone numbers I am texti...
Hello, I activated my dad's referral code in late Dec, but I didn't get my $10 reward. My dad is supposed to get a $30 bonus reward (each month get $5 rewards for six months) as well with a 1$ discount for the refer a friend monthly fee Thanks!
For 2 months my phone has rung busy when people call me. Text is working and I can call out.
This keeps coming up when I tri and submit Ticket. And original moms have gone missing.
Hello, Almost every time I go to call someone (locally 99%) I get a message that says I have no minutes left. This could be any day of any month when I have not even made a call for weeks and weeks! I am supposed to have unlimited calling both local...
I require receipts, for the entire year, for both of my Public Mobile cellular accounts. How can I obtain these? Thanks guys.
@J_PM What course of action should I take? My Rewards page says Account Suspended. Should I just ignore this message? All my services are working. I am not up for renewal. My self service page looks fine.
This is what I get on an iPad. My account login is ok.
I have logged in to the new “My Rewards” site and my account plan cost is incorrect (by over $20 a month). I don’t want to enroll and have a new plan applied. Everything looks good under “My Account”. Anyone else experience this or have issues after ...
I ported my number to another provider. I had auto pay enabled before hand but given that I have left the service, why am I getting charged still?
I still have credits, but still be charged to my credit card. your billing is quite hard to understand. is there a phone number that I can call????
Hi I tried a few time over the past year to access my public mobil account with no success I tried to chat with simon... no result.I need to retrieve my password It says today after the first try, You’ve been logout Thank you for your help
I activated my SIM card last night but it doesn't work. My credit card wa charge with the plan amount but sim card doesn't work.
just realized that my reward is on separate login, not impressed this way, why we need this inconvenience to register another account to remember log in info?question about new program, for new account in the future, there is only one 5% reward? that...
How do I suspend my account/plan?
As I am on the Old GF 90 day $150 plan Currently my rewards are as follows:$15 for Loyalty$6 for Auto-Pay $3 for Referral of a friend Will I get less, same or a tiny bit more if Crossing the Aisle to the Dark Points of the Plan? Better to make an Edu...
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