Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I moved back in May and needed a service provider that was close to my new location. I transferred to Rogers. The port of my phone # did not work and Rogers blamed Public Mobile and I would have to contact you guys to get it worked out. As thi...
I have been having problems all.day texting I can receive but I cant send
I cannot access my voice mail. I have tried every combination of my passwords with no success.
My credit card went missing and I'm waiting for a new one. Id like to auto pay thru my bank. Account is locked since credit card didnt work
Hello, When you process the payment, please use the Bill Payment as a transaction category instead of Other.On my credit card charges should appear as a bill payment and not as other. I spoke to my credit card and they told me that it has to be fixe...
My pre- authorized visa credit card was updated by TD bank. Public mobile suspended my phone. I spend week already to enter new credit card: and no way. Today my day of and I am sitting 6 hours already to do something and no person to talk: no way ...
Need to give new info for payment
It is an older samsung galaxy core PRIME TD-LTE phone from Australia. Will it work with public mobile? There seems to be no search tab on the public mobile site anymore. Thanks
Tried using search and couldn't find anything that fit the same problem I've encountered these last few months. I've been with Public Mobile for years on the unlimited international text, unlimited provincial talk, 12 gb data promotional plan. I'm in...
Lost my account… no email no pass word cannot log in. Lost my phone and would like to keep my same number please help
Hello!I purchased a new SIMcard last week, then I registered. Now I can send and receive texts and the network for using the internet is active but I am not able to make or receive a phone call. My phone is HUAWEI Che2-L11 honor.What's the problem?
HiJust want ask you some question, I will leave Canada about 2-3 months and I will remove public card, but when I'm back am I able to use my publicmobile phone number, or it will be deactivated and I have to buy a new phone number? waiting for your r...
Hi, I gave my referral code to someone, and I was wondering if they could figure out my name or phone number when they use my code?
Hi all, I would like to point out how Public Mobile pulled a fast one and mistreated long time customers. I signed up for the 30/month in 2019 and my plan was unlimited Canada wide call and text / 1GB of data and since I did auto pay I was able to ge...
How do I get hold of Customer Service.I keep getting log in errors even when User and password is the same.I need to add US Roaming on 2 phones for 20 days each for an extended holiday in the us.From Aug 10 to Aug 30. I will be away during this time ...
I cant reset my password because i am not given the sms option only email option and i dont have ema
I started my plan yesterday I dint even use my data much I have 5gb. I don't know how I used 3.95 I don't think my GB renewed
HOW DO I CONTACT PUBLIC MOBILE??????? LIKE OMG THIS HAS BEEN THE MOST ANNOYING METHOD EVER.
Hi al, Recently unable to sign in to my account. When I enter the email and password it advances to a page that is all white and says "forbidden" in top left corner. I need to update auto pay. How can I get access or reset account? Password reset doe...
Connection is super slow. Is something wrong with the network?
Got the roaming package to go to the States. Bought it before leaving. Of course the billing dept did it's thing flawlessly. Got to the border, five bars, everything else not working anymore. Not going to cancel vacation for a cell phone, went on. Ha...
I have a Motorola Moto G Power (2020) and it is not connecting to the cellular network. I am camping in Northern Saskatchewan and there should be LTE Telus network, and we have another phone (iPhone 6) on Public Mobile that is connected fine, so the...
We are on the Bruce Peninsula in Stokes Bay and have just noticed recently that our cellular signal strength is much weaker than it used to be. Does anyone know if there have been changes as coverage should be getting better not worse? Thanks,Ross
I have recently switched from Bell Mobility, but haven't been able to receive incoming calls. I can make outgoing calls but am not able to receive in. What is the correction for this? My phone is unlocked. I don't know what could be the issue.
The last 2 months I have been charged double payments. Any help?
Has anyone else had an LTE plan since the 2016 Fall deal that now only works when the phone is set to 3G?
I MIXED UP MY SIM PASSWORD ANDGOT LOCKED OUT, HOW DO I GET BACK IN?
How do I report my lost phone with my Sim in it
I currently have the $40 plan for 5 gigs at 3G. If I switch to $45 plan at 4G, will I lose my $12 referral discount that I have? Or will I have to pay the full $45? Thanks.
