@amynguyen12 wrote:
I activated my SIM card last night but it doesn't work. My credit card wa charge with the plan amount but sim card doesn't work.
@amynguyen12 - Welcome to Public Mobile.
Try one or more of the below for some trouble shooting:
*turn off your phone, leave off for a few minutes, then reboot
*removing your SIM, then reinserting it
*go into airplane mode, then going back to regular mode
*reset network settings on your device
*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.
*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
Did you activate with a NEW NUMBER, or did you port one over from another provider?
When porting you need to approve the port if this is from a cell phone provider previously. Did you do this? IF not insert the old provider's SIM card, and another text should be sent to approve.
Cell phone ports can take 2-3 hours to complete.
Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.
Landline / voip ports can take over 3+ days to complete
Make sure you do not cancel your previous provider's services.
Incoming calls are usually the last to port over.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
If issues porting or transferring a number to Public Mobile, and it has been over the allotted time it usually takes to complete, submit a ticket here for help: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM...
