Return my phone

[1948]

I would like to return my phone for a refund. I am within the 30 days of purchasing it 

[darlicious]

@billzhang 

We don't need your order number only customer support does. You can send a follow up message using the same method. The returns department takes longer to respond than customer support so give them a few days to respond. As long as you have made the request to return the phone within 30 days then it will be accepted hassle free so don't worry about the longer time frame for them to reply to your request.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[billzhang]

My order number is 282414

[billzhang]

Thanks a lot. I just sent a private message. How could I do a follow up.

[darlicious]

@billzhang 

Send a private message with your name, shipping address, email and order number and a detailed message. Customer support will forward your request to the returns department and they will contact you via private messages in regards to the next step for you to recieve the prepaid shipping envelope to return the phone in.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[billzhang]

I would like to return my phone for a refund. I am within the 30 days of purchasing it 

I tried to create a ticket. But I can not do it. There is a bug in that webpage.

[darlicious]

@1948 

Include in your message your order #, the email you used for your order and the shipping address. Ask the CSA to send you the prepaid shipping envelope to return your phone for refund. Once recieved pm aims to process your refund to your card within 7 to 10 business days.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[BeachNBeer · Accepted solution]

@1948  You'll need to contact support

Contact customer service agents.

Open a ticket via:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time)

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗"

or send a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.