My phone minutes are not available to me

[Rlq]

Hello, Almost every time I go to call someone (locally 99%) I get a message that says I have no minutes left.  This could be any day of any month when I have not even made a call for weeks and weeks! I am supposed to have unlimited calling both locally and internationally - what do I need to do to access these minutes? AND what is a 'WEB' call ? I can see those on my history but I don't know what they are....Thanks

[Anonymous]

 @Rlq : Nobody has unlimited international. Are you calling a number in Canada?

[darlicious]

@Rlq 

Did the CSA reprovision your sim card or reset your account?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[0PX9O4]

Glad to hear it - all the best! 🙂

[Rlq]

Thanks again - that worked!

[0PX9O4 · Accepted solution]

@Rlq 

Web call is just data usage. If you have unlimited calling you should never be getting a no minutes left message.

Feel free to send a private message to CS_Agent with your account details so they can look into this for you.

Include your full name, phone and account numbers, email address, and the 4-digit PIN (if you have it), to speed up the process.