[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
service ticket not working
Need help getting referral code and $10 promo code entered after activation as I forgot to enter it when initially joining the plan
public mobile app v1.1.1 does now work for multiple accounts
i registered 3 accounts on android app, all are able to login, however, it only shows one same account profile no matter use which account to login, the shown account is the last registered one.the android app version is 1.1.1.amend: each account has...
Resolved! Can’t log in
Can’t log in because verification code for ever safe ID was sent to a phone number that’s was deactivate
Resolved! 5G Phone on 4G Plan Inquiry
Hi! I have a Pixel 7 Pro but currently on a 4G plan. I'm struggling to find an answer regarding which network I should select for my preferred network in my network settings. Selecting LTE makes sense since I have a 4G plan but my phone recommends I ...
Account on Hold
Hello, I recently got an email that my account is on hold for non payment. I have auto pay set up and I’m not sure what happened. I live in an area without cell service, I am unable to sign into my account to pay my bill, because public mobile is t...
Plan payment
If I do a one off top up to cover my upcoming monthly plan (not on autopay) just for the amount of the plan after my rewards are deducted rather than (in this case), putting in the $15 amount for my plan, will this cause any problems? The reason I'm...
contact account is defaulting to 611 and can't text
I have tried every way to enter my husband's phone contact on my daughter's phone (public mobile) but every time it defaults his contact to 611. When she sends his contact a text it says: "Free Message: Please call *611 from your mobile device for as...
Fringe area reception.
Is there an attenna, booster, or other signal enhancer to be able to receive cell signal? I am in a small pocket where there is no coverage and need something to get me a signal as I will be living there full time. I looked at various things on line ...
Add Ons/plan change
Hey so I'm currently sailing and need to add some data to my plan and everytime I try do it through my account I just get a loading screen. I've tried the tricks of switching browsers, using incognito mode, clearing cookies still no luck. Are there a...
Resolved! Ability to Change Community User Name
Did you all know that we now have the ability to change our own Community User Names?https://productioncommunity.publicmobile.ca/t5/user/myprofilepage/tab/personal-profileInteresting...What would be the purpose for this I wonder? Other than less tick...
Public Mobileis is a Fraud, I have to report this scam of a service to ccts-cprst
I have not been able to create a trouble ticket for over 2 weeks, I keep getting 404 errors. The same thing when I try to send a private message to @CS_Agent.Second, I downgraded my subscription because I can't keep paying for this rubbish service. T...
Cannot make calls
@CS_AgentCannot make or receive calls - tried all fixes - cannot submit ticket, either.
Texting
Does International Texting include Europe or just the USA?
I can't update the payment method
I can't update the payment method. I want to put another credit card, but I can't.Only the message popped up "Something went wrong". I have tried with different browsers like Firefox, safari, chrome.But failed.
Resolved! Re-subcribing
Hello, I'm currently on the $40 20gb plan, but I plan to leave Canada for 2 months. Do I have to keep paying for this promotion to continue or is it fine if I discontinue it and subscribe 2 months later? Thanks.
Can’t Buzz Ppl Into My Home
My home buzzer is connected to my cell phone and I can’t buzz people in. I have checked with my building and Apple, they have both said it is my provider. I get the buzz call but I can’t answer and buzz people into my building. This is very inconveni...
Overcharged plan
I got overcharged with 50$ 2 days before my plan renewal, and then I got charged again on the renewal date I need a refund!
International calls
Hello I payed the $15 for 300 international minutes and still cannot make a long distance call toe Europe.There is no support line. Public mobile is untrustworthy
Parents phone not working
When me or my sister attempt to call my parents who are with PM, it states we cannot contact them because we do not have a US roaming wtv... They live in Montreal with us.. Payment goes through automatically as well and they cannot even use the phone...
My Primary Community Account, can't log back in
when the session expired and having to log back in, very confusing This my Community Profile, can't get back in, how to do so
Resolved! Moderator contact request sends me in circles for hours
I am having trouble with my voice service with numerous dropped calls over the past month or so. I have tried everything suggested and now need technical support. I can't get a ticket as it just keeps giving me an error code. The chatbot is useles...
Addon
I cant buy 3GB data ?
Did not receive sim card
I ordered sim card on Apr 25th ( order number is 34xxxx)I opened ticket 270975-xxx on May 22nd. No response received.I am so tired and not happy.Please send me the sim card asap.
@CS_Agent
@CS_Agent Hi I recently joined public but I’m getting a 7B1 error and can’t make or receive any calls. I’ve tried all the methods such as airport mode, restarting phone, SIM card and such but no success. could I get some assistance please? Thank you ...
@CS_Agent
@CS_Agent I just tried to activate my esim and transfer my old number to it. The service cannot be activated.
User Lock Out
My wife is also a Public Mobile customer. She has been locked out of her account for more than two days already, and for this reason, she won't be able to change her subscription nor add funds to her account. She is desperately seeking help. Can s...
Resolved! @ CS_Agent Lost old sim so I’m not able to confirm full access for the new Public Mobile sim
On the app, I got a message saying that in order to get full access to Public Mobile service, I need to confirm the phone number (which I want transferred). The issue is that I don’t have access to the old sim anymore so I am not able to receive the ...
Data reduction
Hi, thereI notice my data from 12GB every month changed to 12GB for three months, this is not the plan I sign up for, it is not acceptable to do this to your loyal customer, I am modified!
Low call volume
Hello,I recently changed from android to apple and the in call volume is extremely low. I contacted Apple and they didn’t know how to fix it. The volume is on high but still no go. I am using the 3G setting but the LTE setting doesn’t work either. ...
What happens to the reward draws?
PM had several reward-point draws in December 2022. What happened to them? Nothing has been mentioned since. Could PM clarify about the draws?EDIT: just checked email, it says "Contest runs until 2023-05-01. Winners will be contacted by email within...
