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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Transfer my PM number to another carrier (Phonebox)

I am going to transfer my Public Mobile number (xxxxxxxxxxxxx) to another carrier (Phonebox), could you please let me know Public Mobile’s account number for porting out? Thanks!

TTC stop 898882 text not working

I am trying to text to 898882 for checking when the next TTC bus will come, but the text not sending out. Could you help to fix it?

Resolved! lost sim card

hello, i lost my sim card and i want to purchase a replacement one with my old number.Thanks, Luth

Update sim card

I got a new sim card and it's not letting me update my account

Lost my phone and need to cancel my account

I lost my phone, and have switched to another provider. I tried to go into my account to cancel it, but because of two step authentication, the only options are for them to send me an SMS text or send me an email. I’ve clicked send me an email severa...

Roaming Charges

Is there a daily roaming charge if I am travelling out of the country (Azores, Portugal) and want to use my phone for texting?

Where can one purchase a PM SIM card in Montreal

Where can one purchase a PM SIM card in Montreal? My Account,Phones,Plans,

Transfer number

Hello! I recently moved to publicly mobile, and something went wrong with transfering my number. I can see everything is activated, bud nobody can call me, so at the moment I have have 2 sim activate in same time (old sim card can receive phone call ...

how to get previous bills of number that is not in use anymore

Hello every, please advise me on how to get the billing info about my number that I am not using anymore and my account doesn't seem to be working.

Phone Reliability

Does anyone have any experience with these phones? I believe they are Chinese, so not sure about them. Wife needs a new phone as hers is 6 years old and not getting app upgrades anymore. She doesn't want to break the bank but wants more storage 64G...

Resolved! Porting number to new carrier

I am having trouble porting my number back to my old carrier, they made me an amazing offer, the number port doesn't seem to be going through. Then I want to use this sim for my husband so he can keep this account on his phone, is that possible to do...

Erreur sur la comptabilisation de mes données

Bonjour, J'ai 1 Go de données par mois selon mon plan. J'ai utilisé le 16 avril 0,10 Mb et le 17 avril 0,02 Mb Vous m'indiquez que j'ai utilisé toutes mes données pour le mois ce qui est faux. Pourriez-vous voir à ceci. Merci Brenda

$1 refer a friend missing for Apr payment

Was not credited for refer a friend on April payment, Main payments page says correct amount but payment history and charge on credit card is different.

Outgoing calls

I can not make outgoing calls but can receive incoming. How do I fix this?

Minimal Data on Phone and Hot Spot not working at all

Update: I turned my cellular data on and off, switched between LTE and 3G, turned my roaming on and all of a sudden the data works. 路‍ I have no idea what helped. But it's working. I'm working remotely and my hot spot stopped working. I checked m...

International SMS

I am in Europe and wanted to get a few SMS texts per month. Is there a plan addon that allows me to do this?Purpose is banking logins. Secondly, I have a bunch of saved rewards, is it possible to cash those out and get paid instead of accumulating cr...

Resolved! auto pay notification

I have multiple accounts myself and elderly brother and wife. I pay and manage these accounts for them. Is there a way to have the payment notification which is normally sent to each phone by sms. Can these be sent to email account instead? Instead ...

accès à ma compte

Can't log in to my account, it keeps telling me down for maintenance basically for several days now

So this might be the issue.. I tried to login the other day to top up my account ect. And I forgot what email I used for my current public profile so I tried a few different emails and it ended up locking me out, telling me I've tried to many times. ...

US addon talk, text not working

I'm unable to make calls within US, or back to Canada with my US addon.

Resolved! 3G work but not LTE

Hi I just signed up the promotion 15Gb LTE plan but I cannot connect to the internet if I choose LTE connection. I am only able to connect to the Internet if I change to 3G connection. I checked APN setting and reboot the phone several times but it s...

unable to reset password

When i try to reset password, in the end it says unable to reset password.

Port my number from Freedom Mobile

ive ported my fon directly from freedom mobile without first getting new no. from PM. Its been an hour but her Android Fon is not detecting the sim yet. Ive rcvd emails from freedom mobile that the process is completed & the no. is ported already. Pl...

Change name on profile

I have been using my nickname in my account but now i need to change it to my real name so I can get my phone bill printed. I changed it on my account profile but the printed phone bill still has my nickname on it. Urgent help plz!

My simcard is lost. Now I want to transfer the number to another carrier. How can I do?

Hi, my sim card was lost. I cannot receive text message to transfer my number. What can I do if I want to change to another carrier?

new phone

how do keep my same public number and account and transfer it to a newer phone, ie iPhone 5 to iPhone 10..?

Resolved! Disney world cell service

I'm planning on travelling to Disney World and am purchasing a US roaming add on. How is the cell service in Orlando/Disney World?

Resolved! Two Accounts

I know awhile ago it was not possible to have two accounts under the same email address. Has that changed now or is it still the same where you have to have two email addresses ?I have two accounts with Public Mobile and would like to be able to have...

Data

My data is being used in the middle of the night…when my phone is not in use

My PUK code

Hi I accidentally locked me out of calling and messaging by locking my PUK and have no idea how to get it back my if you need my phone number respond to this pls do this asap

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